Site Manager

Take 5 Car Wash; Ellenton (FL); On-site; USD 45,000 - 70,000; Full time

Job summary

Whistle Express is seeking a proactive Site Manager to lead a high-performing team at our Ellenton site. You will own daily operations, mentor the staff, and ensure exceptional guest experiences while maintaining equipment reliability and safety standards.

You will drive sales initiatives, manage budgets, and promote memberships, collaborating with regional leaders to achieve consistent performance and growth. Strong leadership and customer service are essential for success.

Qualifications

• Proven ability to lead a diverse team and manage daily site operations.
• Strong customer service mindset and ability to coach others.
• Excellent communication with guests and team members.
• Effective problem solving and decision making in a fast-paced outdoor setting.
• Highly organized with ability to run all site operations independently.
• Willingness to work weekends and holidays as needed.

Responsibilities

• Lead and develop the site team, including managers and staff.
• Deliver a welcoming, service-oriented guest experience and coach on engagement.
• Oversee daily site operations, safety, and equipment performance.
• Drive sales, profitability, and membership promotions to meet targets.
• Ensure safety, compliance, brand standards, and regular audits.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Flexible schedule

Job description

This is your site. Run it like it matters — because it does.

The Site Manager role at Whistle Express is where ownership becomes real. You are the leader of the site — the person responsible for the people, the guest experience, the equipment, the standards, and the results. You are not just keeping the wash open. You are building a team, running a business, and creating a place guests and employees want to come back to.

This role sits between the Assistant Site Manager and the Market Director. You will develop the leaders below you, partner with the Market Director above you, and make sure the site performs every day — not just when someone is watching.

What You’ll Do

Lead & Develop the Team

As The Senior On-site Leader, You Will

• Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members
• Build and reinforce a positive, growth minded culture grounded in company values (Based on the expectation to build a positive, growth minded culture)
• Conduct ongoing development conversations and ensure readiness of future leaders
• Ensure all staff follow safety, customer service, and operational standards consistently

Deliver An Exceptional Customer Experience

• Champion a welcoming, service-oriented environment where every customer feels valued
• Resolve escalated concerns and coach the team on best-in-class customer engagement
• Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers

Oversee Site Operations & Equipment Performance

• Own all daily operational workflow and ensure efficiency, accuracy, and safety
• Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support
• Ensure the site consistently meets company standards for quality, cleanliness, and throughput
• Analyze operational metrics and implement improvements to increase performance and reduce downtime

Drive Sales, Profitability & Business Results

• Set and manage site-level sales, membership, labor, and operational targets
• Lead sales initiatives, promotions, and team‑wide upselling behaviors
• Monitor KPIs and adjust staffing, processes, or workflow to achieve results
• Manage site expenses, inventory, and cost controls

Ensure Safety, Compliance & Brand Standards

• Enforce all health, safety, and environmental protocols
• Ensure adherence to company policies, operating procedures, and quality standards
• Address risks, incidents, or equipment failures promptly and effectively
• Conduct regular audits and site inspections to ensure consistency and compliance

Qualifications

Required

• Strong customer service mindset and excellent communication skills
• Demonstrated leadership, teambuilding, and performance management abilities
• Ability to operate effectively in a fast paced, hands‑on outdoor environment
• Strong problem‑solving and decision‑making skills
• Reliable, self‑motivated, organized, and capable of independently running all aspects of site operations (Expanded from reliability and eagerness to learn)
• Flexible schedule, including weekends and holidays
• Ability to stand for long periods and perform light physical tasks

Preferred (but not required!)

• Previous site management or multi‑team leadership experience
• Experience in retail, service, hospitality, or other customer facing roles
• Mechanical aptitude for overseeing equipment checks and maintenance
• Experience with sales‑driven environments or membership programs

Base Pay Range

If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.