Site Manager

Flagship Facility Services, Inc.; Fletcher (NC); On-site; USD 75,000 - 105,000; Full time

Job summary

Flagship Facility Services, Inc. is seeking a dynamic Site Manager to lead airport operations for a high-visibility client account. You’ll oversee 25-30 employees across multiple shifts, drive service excellence, and build trusted client relationships.

You’ll manage all site activities end-to-end—staffing, scheduling, safety compliance, budgets, and P&L performance—while developing talent and expanding service opportunities in a fast-paced, on-site environment.

Qualifications

• Bachelor’s degree or higher in Business, Operations Management, or related field.
• 5+ years of leadership experience in operations, facilities, or service-based environments.
• Airport or aviation industry experience is a plus.

Responsibilities

• Lead & Inspire Teams across 1st and 3rd shifts.
• Own client relationships as the primary point of contact.
• Drive operational excellence in janitorial and facility operations.
• Manage budgets, costs, and contribute to P&L performance.
• Oversee staffing, scheduling, and inventory to meet demands.
• Enforce safety protocols and airport/company regulations.
• Identify upsell opportunities and support growth initiatives.
• Develop talent through training focused on safety and performance.

Skills

Bilingual English/Spanish

Leadership presence

Budgeting & P&L

Experience leading teams

Communication skills

MS Office & Google Workspace

Education

Bachelor’s degree in Business or Operations Management

Tools

Microsoft Office

Google Workspace

Job description

Flagship Facility Services LLC is a leading provider of commercial janitorial cleaning services, offering fully integrated facility maintenance, engineering, and staffing solutions. We are dedicated to delivering exceptional customer service and tailored solutions to a diverse range of clients, including airports, educational institutions, research facilities, and property managers.

Make an Impact Where It Matters

We’re looking for a dynamic, people-first Site Manager to lead airport operations for a high-visibility client account. This is more than a management role—you’ll be the face of our operation, driving service excellence, building strong client relationships, and leading a team of 25-30 employees across multiple shifts.

If you’re an organized, outgoing leader with strong business instincts and a passion for operational excellence, this role offers the opportunity to step into a critical leadership position and make an immediate impact.

What You’ll Do

As Site Manager, you’ll own the success of your site from end to end:

• Lead & Inspire Teams: Manage, coach, and develop supervisors and frontline staff across 1st and 3rd shifts
• Own Client Relationships: Serve as the primary point of contact—building trust, resolving issues, and identifying opportunities to expand services
• Drive Operational Excellence: Oversee all janitorial and facility operations, ensuring top-tier quality and efficiency
• Manage the Business: Monitor budgets, control costs, and contribute to P&L performance
• Ensure Readiness: Oversee staffing, scheduling, and inventory to meet operational demands
• Uphold Standards: Conduct inspections, enforce safety protocols, and ensure compliance with company and airport regulations
• Grow the Account: Identify upsell opportunities and support business growth initiatives
• Develop Talent: Lead training programs focused on safety, performance, and career development

What You Bring

• Bilingual fluency in English and Spanish (a plus)
• Strong leadership presence—confident, personable, and able to engage at all levels
• Solid business acumen, including budgeting and operational decision-making
• Experience managing teams in fast-paced environments (facilities, janitorial, airport, or similar industries required)
• Excellent communication and customer service skills
• Proficiency with Microsoft Office and Google Workspace tools

Preferred:

• Bachelor’s degree in Business, Operations Management, or related field
• 5+ years of leadership experience in operations, facilities, or service-based environments
• Airport or aviation industry experience a plus

What Success Looks Like

• A well-run, fully staffed operation delivering consistent, high-quality service
• Strong, trusted relationships with client stakeholders
• Engaged, well-trained teams with low turnover
• Meeting or exceeding budget and performance targets
• Fast-paced, highly visible airport setting
• Combination of office and operational floor presence
• Exposure to typical airport and maintenance environments (noise, equipment, etc.)
• Physical activity required, including walking, standing, and occasional lifting (up to 40 lbs)

Why Join Us?

• High-impact leadership role with visibility to senior leadership
• Opportunity to grow within a stable, expanding organization
• Collaborative team environment with hands-on support
• Chance to step into a critical role and shape the success of a major account

Additional Information

• This is a fully onsite role (not remote)
• Must be authorized to work in the U.S.
• Equal Opportunity Employer

Join our team as a Site Manager to lead dynamic cleaning operations that enhance client satisfaction while advancing your leadership career in the facility services industry. We value professionalism, dedication, and a commitment to excellence in every aspect of our work.