Site Manager

The TRIGO Group; Detroit (MI); On-site; USD 70,000 - 90,000; Full time

Job summary

The TRIGO Group is looking for a Site Manager in Detroit, Michigan. The role focuses on ensuring client satisfaction, optimizing site performance, and managing team operations. Candidates should have 4+ years of experience in automotive or manufacturing, a bachelor's degree in business management, and strong communication skills.

The Site Manager will develop business with clients, oversee various operations, and ensure compliance with health and safety regulations. A strong commitment to quality and teamwork is essential.

Qualifications

• 4+ years of work experience in automotive and/or manufacturing.
• Operational/Quality background.
• Management responsibilities and client relationship exposure.
• ISO and relevant quality experience required.

Responsibilities

• Ensure client satisfaction by addressing needs quickly.
• Optimize site performance and efficiency.
• Organize teams to fulfill work orders.
• Manage performance to meet customer KPIs.
• Develop business with clients through upselling.

Skills

Full proficiency in local language

Proficiency in English

Computer skills – Microsoft Office

Communication skills

Attention to detail

Project management

Industry-specific software experience

Ability to travel

Education

Bachelor's degree in Business Management or related field

Job description

Overall Purpose of a Site Manager

Ensure client overall satisfaction by addressing their needs quickly and effectively.

Optimize site performance and efficiency.

Organize and coordinate teams at site level to fulfill work orders, manage the site teams and ensure a good social climate on the site/s.

Prepare sites and teams for technical resource requirements.

Support and contribute to the company Quality Policies & QMS.

Responsible for managing performance to meet all customer required KPIs.

May Report to

EITHER GM/Director of Operations/Regional Manager.

Responsibilities of a Site Manager

Client relationship & Business development

• Be the face of TRIGO on the site(s), guaranteeing client satisfaction and building solid relationships, (incl. support to claim management).
• Ensure clear and transparent communication to the client.
• Develop business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation).
• Provide the sales teams with site information on new client opportunities and insight for the quotations.
• Monitor competition (services, prices, etc.) at the site level.
• Develop and maintain positive relationship with all 3rd party supplier representatives.

Operations

• Estimate job/mission costs as accurately as possible.
• Manage space allocation and maintain physical facility as required.
• Monitor the region’s financials to ensure progress toward set organizational goals.
• Monitor region’s contracts/missions for proper documentation/information.
• Provide quality inspection and auditing results with suggestions and counsel from the customer quality manager using measuring tools and record of data.
• Provide all required information for contracts, traceability and instructions are well documented, on time, with up-to-date information.
• Ensure all operational management tools, and monitoring tools are up-to-date, with accurate information.
• Ensure compliance with established KPI's.
• Implement continuous improvement to optimize services provided and site efficiency.
• Demonstrates commitment to reduce the risk of workplace accidents.
• Comply with local, customer and company Health & Safety legislation, laws, and policies.
• Mitigate nonconformance risk at site.

Organization & management

• Ensure staff availability and qualifications to perform the jobs.
• Develop, retain, and manage teams.
• Partner with recruiting to maintain proper levels of staff, considering turnover and new business.
• Motivate employees to perform job tasks that meet or exceed the customer and company expectations.
• Partner with Human Resources for counseling and disciplinary actions at site.

Technical

• Analyze technical requirements for customers jobs (existing or upcoming).
• Identify technical resources when needed to anticipate and fully address client needs.
• Support development of technical expertise at the site level.
• Ability to read blueprints, automated measuring equipment, and factory flow as required.

Other

• Any other duties as assigned.

Knowledge, skills, abilities

Hard skills

• Full proficiency in local language.
• Proficiency in English.
• Computer skills – Microsoft Office (basic Microsoft Excel and PowerPoint proficiency) and Outlook.
• Work Instruction Writing.
• Communication (written and verbal to customers and employees), organizational, interpersonal, and time management skills.
• Attention to detail and job diligence.
• Proven ability to manage projects to successful completion.
• Other Industry specific software experience preferred, but not required.
• Ability to travel as required (up to approx. 50%).

Values & attitudes

Global team spirit: Team player, Caring for people, Open-minded.

Excellence: Reactive, Resilient to pressure, Rigorous.

Customer focus: Client oriented, Reliable & trustworthy, Flexible.

Initiative: Autonomous, Innovative, Daring.

Work experience

• 4+ years of work experience in automotive and/or manufacturing.
• Operational/Quality background with overview capabilities.
• Management responsibilities (operational and staff management).
• Exposed to client relationships.
• ISO and relevant quality experience required.

Education background

• Bachelor's degree in Business Management or related field preferred or equivalent work experience.

Equal Employment Opportunity

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.