Site Manager - Automotive Quality

TRIGO; Detroit (MI); On-site; USD 80,000 - 120,000; Full time

Job summary

TRIGO seeks a Site Manager in Detroit to lead on-site client-focused operations, drive site performance, and coordinate teams to fulfill jobs and work orders. You will ensure quality, safety, and efficient service, while maintaining strong client relationships and supporting the sales function with site-based insights.

You will manage costs, monitor KPIs, and collaborate with Quality and HR to retain skilled staff and optimize operations.

Qualifications

• Bachelor's degree in business/management preferred or equivalent work experience.
• Operational/Quality background with overview capabilities.
• ISO and relevant quality experience advantageous.

Responsibilities

• Be the face of TRIGO on the site, guarantee client satisfaction and build solid relationships.
• Ensure clear and transparent communication to the client.
• Develop business with existing clients and upsell (support from Sales for quotations).
• Provide site information to the sales team for opportunities and quotations.
• Monitor competition at the site level and maintain supplier relationships.
• Manage space, costs, documentation, and site safety and compliance.
• Ensure staff availability and qualifications; develop and retain teams.
• Coordinate with recruiting and HR for staffing and disciplinary actions.

Education

Bachelor's degree in Business Management or related field

Job description

Overall Purpose of a Site Manager

• Ensure client overall satisfaction by addressing their needs quickly and effectively
• Optimize site performance and efficiency
• Organize & coordinate teams at site level to fulfill jobs/work orders, manage the site teams and ensure good social climate on the site/sites
• Prepare sites and teams for Technical resource requirements
• Support and contribute to the company Quality Policies & QMS
• Responsible for managing performance to meet all customer r equired KPIs

May Report to

Either GM/Director of Operations/Regional Manager

Responsibilities of a Site Manager

• Be the face of TRIGO on the site(s), guaranteeing client satisfaction and building solid relationships, (incl. support to claim management)
• Ensur e clear and transparent communication to the client
• Develo p business with existing clients on farming, and upselling (support provided by Sales for the quotation preparation and/or negotiation)
• Provid e the sales teams with site information on new client opportunities and insight for the quotations
• Monito r competition (services, prices, etc.) at the site level
• Develop and maintain positive relationship with all 3rd party supplier representatives

Operations

• Estimat e job/mission costs as accurately as possible
• Manage space allocation and maintain physical facility as required
• Monitor the regions financials to ensure progress toward set organizational goals
• Monitor regions contracts/missions for proper documentation/information
• Provide quality inspection and auditing results with suggestions and council from the customer quality manager using measuring tools and record of data
• Provide all required information for contracts, traceability and instructions are well documented, on time, with up-to-date information
• Ensure all operational management tools, and monitoring tools are up-to-date , with accurate information
• Ensur e compliance with established KPI's
• Implement continuous improvement to optimize services provided and site efficiency
• Demonstrat es commitment to reduce the risk of workplace accidents
• C omply with local, customer and company Health & Safety legislation, laws, and policies
• Mitigate nonconformance risk at site

Organization & management

• Ensu re staff availability and qualifications to perform the jobs
• Develo p, retain , and manage teams
• Partner with recruiting to maintain proper levels of staff, considering turnover and new businessMotivate employees to perform job tasks that meet or exceed the customer and company expectations
• Partner with Human Resources for counseling's and disciplinary actions at site

Technical

• Analyz e technical requirements for customers jobs (existing or upcoming)
• Identify technical resources when needed to anticipate and fully address client needs
• Support development of technical expertise at the site level
• Ability to read blueprints, automated measuring equipment, and factory flow as required

Other

• Any other duties as assigned
• Full proficiency in local language
• Proficiency in English
• Computer skills - Microsoft Office (basic Microsoft Excel and PowerPoint proficiency ) and Outlook
• Work Instruction Writing
• Communication (written and verbal to customers and employees), organizational, interpersonal, and time management skills
• Attention to detail and job diligence
• Proven ability to manage projects to successful completion
• Other Industry specific software e xperience preferred, but not required
• Ability to travel as required (up to approx. 50%)
• Global team spirit
• Team player
• Caring for people
• Open-minded
• Reactive
• Resilient to pressure
• Rigorous
• Client oriented
• Reliable & trustworthy
• Flexible
• Initiative
• Autonomous
• Daring

Overall recommendations

• 4+ years of work experience in automotive and/or manufacturing
• Operational/Quality background with overview capabilities
• Management responsibilities (operational and staff management )
• Exposed to client relationships
• ISO and relevant quality experience required

Education background

Overall recommendations

Bachelor's degree in Business Management or related field preferred or equivalent work experience

About TRIGO Global Quality Solutions

Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20+ countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.

The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.

TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.

TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.