Site Manager

Whistle Express Car Wash; Christiansburg (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

Whistle Express Car Wash in Christiansburg, Virginia, is seeking a Site Manager to lead the team, deliver exceptional customer service, and oversee all site operations. The ideal candidate will have strong leadership qualities, a customer-centric mindset, and be capable of driving sales and performance metrics. Responsibilities include recruiting and training staff, maintaining operational standards, and managing site expenses. The role requires flexibility and includes working weekends and holidays.

Qualifications

• Strong customer service mindset and excellent communication skills.
• Demonstrated leadership, teambuilding, and performance management abilities.
• Ability to operate in a fast-paced outdoor environment.
• Strong problem-solving and decision-making skills.

Responsibilities

• Recruit, hire, train, and develop team members.
• Ensure customer service excellence and resolve escalated concerns.
• Oversee daily operations, ensuring safety and efficiency.
• Manage sales initiatives and monitor KPIs.

Skills

Customer service mindset

Leadership abilities

Problem-solving skills

Communication skills

Job description

## Site ManagerApplylocations: 207 - Christiansburgtime type: Full timeposted on: Posted Todayjob requisition id: JR102647**What You’ll Do****Lead & Develop the Team**As the senior on-site leader, you will:* Recruit, hire, train, coach, and performance manage all team members, including the Assistant Site Manager, Shift Leads and Team Members* Build and reinforce a positive, growth minded culture grounded in company values (Based on the expectation to build a positive, growth minded culture)* Conduct ongoing development conversations and ensure readiness of future leaders* Ensure all staff follow safety, customer service, and operational standards consistently**Deliver an Exceptional Customer Experience*** Champion a welcoming, service-oriented environment where every customer feels valued* Resolve escalated concerns and coach the team on best-in-class customer engagement* Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services, addressing concerns, and assisting customers**Oversee Site Operations & Equipment Performance*** Own all daily operational workflow and ensure efficiency, accuracy, and safety* Maintain equipment reliability by managing preventative maintenance, repairs, and vendor support* Ensure the site consistently meets company standards for quality, cleanliness, and throughput* Analyze operational metrics and implement improvements to increase performance and reduce downtime**Drive Sales, Profitability & Business Results*** Set and manage site-level sales, membership, labor, and operational targets* Lead sales initiatives, promotions, and team‐wide upselling behaviors* Monitor KPIs and adjust staffing, processes, or workflow to achieve results* Manage site expenses, inventory, and cost controls**Ensure Safety, Compliance & Brand Standards*** Enforce all health, safety, and environmental protocols* Ensure adherence to company policies, operating procedures, and quality standards* Address risks, incidents, or equipment failures promptly and effectively* Conduct regular audits and site inspections to ensure consistency and compliance**Qualifications****Required*** Strong customer service mindset and excellent communication skills* Demonstrated leadership, teambuilding, and performance management abilities* Ability to operate effectively in a fast paced, hands-on outdoor environment* Strong problem-solving and decision-making skills* Reliable, self-motivated, organized, and capable of independently running all aspects of site operations (Expanded from reliability and eagerness to learn)* Flexible schedule, including weekends and holidays* Ability to stand for long periods and perform light physical tasks**Preferred (but not required!)*** Previous site management or multi‐team leadership experience* Experience in retail, service, hospitality, or other customer facing roles* Mechanical aptitude for overseeing equipment checks and maintenance* Experience with sales-driven environments or membership programs*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*### Your Future Looks Shiny Here.We’re so glad you’re interested in joining the Whistle Express Car Wash crew! Just a heads-up: if we ever need your personal details for a real job offer, we’ll only ask for them safely through our official HR platform. Keep shining, and thanks for wanting to be part of our team!### WHISTLE'S VALUESWe share the responsibility for creating the best experience for our customers, team members, and facilities. **Be Curious** - We have a drive to learn, grow, challenge, and explore better ways of doing things. **Take Accountability** - We take ownership of our actions, commitments, and results. **Show respect** - We value every person by listening openly, communicating honestly, and treating others with dignity. **Pursue Excellence** - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.