Assistant Site Manager

Whistle Express Car Wash; United States; On-site; USD 40,000 - 60,000; Full time

Job summary

Whistle Express Car Wash is seeking an Assistant Site Manager in the United States to assist the Site Manager with all facets of site operations. You will lead a hands-on team, focus on training and coaching, and drive sales while maintaining equipment and safety standards.

You will play a pivotal role in delivering Sparkle Assurance to every customer, overseeing daily tasks, and promoting unlimited wash memberships and services to boost retention and revenue.

Qualifications

• Experience in team leadership and coaching.
• Customer service oriented with focus on customer experience.
• Ability to support scheduling and shift management.

Responsibilities

• Assist in onboarding new team members and ensure understanding of site procedures and values.
• Provide guidance to team members and support their development and success.
• Support scheduling and shift management to ensure adequate staffing and workload balance.
• Greet customers warmly, answer questions about services and promotions, and resolve concerns with escalation when needed.
• Promote memberships and services to enhance engagement and retention.
• Check equipment daily, ensure safety protocols, and assist with cleaning and maintenance.
• Track sales activity and support site promotions to achieve sales goals.
• Identify operational issues and propose practical solutions to keep daily operations running smoothly.

Job description

## Assistant Site ManagerApplylocations: 446 - Desototime type: Full timeposted on: Posted Todayjob requisition id: JR104623As an Assistant Site Manager at Whistle Express, you will support the Site Manager in overseeing all aspects of site operations, ensuring operational excellence, team development, and outstanding customer experiences. This role combines hands-on leadership with a focus on training, coaching, and supporting your team while helping drive sales, maintain equipment and safety standards, and uphold our “Sparkle Assurance” quality for every customer.## As an Assistant Site Manager at Whistle Express, you will support the Site Manager in overseeing all aspects of site operations, ensuring operational excellence, team development, and outstanding customer experiences. This role combines hands-on leadership with a focus on training, coaching, and supporting your team while helping drive sales, maintain equipment and safety standards, and uphold our “Sparkle Assurance” quality for every customer. Key Responsibilities:## **Team Development & Support*** Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.* Provide guidance and support to team members as needed to help them improve and succeed.* Support scheduling and shift management to ensure adequate staffing and fair team workload.* Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.* Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.# Customer Experience* Greet customers warmly and ensure they feel welcomed and valued at every visit.* Answer customer questions about services, membership options, and promotions clearly and courteously.* Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.* Promote unlimited wash memberships and other services to enhance customer engagement and retention.* Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.# # Operational Excellence* Check equipment daily to ensure proper functionality and report any issues to the Site Leader.* Support site safety by following protocols and helping team members maintain safe work practices.* Assist with routine cleaning and maintenance to uphold quality standard.* Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.* Help identify operational challenges and suggest improvements to keep daily operations running smoothly.# Sales Support* Promote unlimited wash memberships and other services to customers during their visit.* Assist in upselling additional services or products to help achieve site sales goals.* Support the implementation of site promotions and marketing initiatives.* Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.# Problem-Solving and Decision Making* Respond to customer concerns and questions, escalating to the Site Leader when necessary.* Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.* Make quick, informed decisions to keep daily operations on track and minimize disruptions.* Collaborate with team members to address challenges and improve overall site performance.#LI-DNIBase Pay Range*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*### Your Future Looks Shiny Here.We’re so glad you’re interested in joining the Whistle Express Car Wash crew! Just a heads-up: if we ever need your personal details for a real job offer, we’ll only ask for them safely through our official HR platform. Keep shining, and thanks for wanting to be part of our team!### WHISTLE'S VALUESWe share the responsibility for creating the best experience for our customers, team members, and facilities. **Be Curious** - We have a drive to learn, grow, challenge, and explore better ways of doing things. **Take Accountability** - We take ownership of our actions, commitments, and results. **Show respect** - We value every person by listening openly, communicating honestly, and treating others with dignity. **Pursue Excellence** - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.