Assistant Site Manager

Whistle Express Car Wash; Columbia (SC); On-site; USD 15,000 - 28,000; Full time

Job summary

Whistle Express Car Wash in Columbia, SC is seeking an Assistant Site Manager to work with the Site Manager, develop the team, own guest experience, and solve problems in real time. This role is a proving ground for future Site Leaders, emphasizing ownership of outcomes, fast decision-making, and accountability in a busy outdoor environment.

Experience in supervision is preferred; strong leadership and communication skills help drive sales performance and ensure high service standards across

Qualifications

• Leadership experience in a supervisory role.
• Ability to guide and develop a team to meet standards.
• Strong communication and conflict-resolution skills.

Responsibilities

• Onboard new team members and reinforce company values and procedures.
• Provide guidance and support to help team members improve and succeed.
• Assist with scheduling and shift management to ensure adequate staffing.
• Promote a positive team culture and address conflicts promptly.
• Identify training needs and coordinate development opportunities.
• Greet customers and ensure they feel welcomed and valued.
• Answer questions about services, memberships, and promotions.
• Resolve customer concerns or escalate to the Site Leader when needed.
• Promote unlimited wash memberships and other services to boost engagement.
• Monitor site to identify opportunities to improve customer experience.
• Check equipment daily and report issues to the Site Leader.
• Support site safety and safe work practices.
• Monitor inventory levels and communicate restock needs.
• Suggest operational improvements to keep daily operations running smoothly.

Skills

Leadership

People management

Job description

## Assistant Site ManagerApplylocations: 624 - Columbia-Clemsontime type: Full timeposted on: Posted Todayjob requisition id: JR104235You are ready to run something. Here is your chance to prove it. The Assistant Site Manager role at Whistle Express is where leaders are made. You will work alongside the Site Manager to keep the operation running at full speed - developing the team, owning the guest experience, solving problems in real time, and holding the standard when no one is asking you to. This is the proving ground for Site Managers. Most of ours came up through this exact role. If you are ready to stop waiting for your moment and start building toward it, this is where that work begins.Key Responsibilities:Team Development & Support- Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.- Provide guidance and support to team members as needed to help them improve and succeed.- Support scheduling and shift management to ensure adequate staffing and fair team workload.- Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.- Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.Customer Experience- Greet customers warmly and ensure they feel welcomed and valued at every visit.- Answer customer questions about services, membership options, and promotions clearly and courteously.- Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.- Promote unlimited wash memberships and other services to enhance customer engagement and retention.- Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.Operational Excellence- Check equipment daily to ensure proper functionality and report any issues to the Site Leader.- Support site safety by following protocols and helping team members maintain safe work practices.- Assist with routine cleaning and maintenance to uphold quality standard.- Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.- Help identify operational challenges and suggest improvements to keep daily operations running smoothly.Sales Support- Promote unlimited wash memberships and other services to customers during their visit.- Assist in upselling additional services or products to help achieve site sales goals.- Support the implementation of site promotions and marketing initiatives.- Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.Problem-Solving and Decision Making- Respond to customer concerns and questions, escalating to the Site Leader when necessary.- Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.- Make quick, informed decisions to keep daily operations on track and minimize disruptions.- Collaborate with team members to address challenges and improve overall site performance.What We’re Looking For We are not looking for someone who manages tasks.We are looking for someone who develops people and owns outcomes.-You have led people before, and you know what it takes to hold a team to a standard.- You take ownership of outcomes, not just effort. Results matter, and you know how to drive them.- You are a natural problem-solver. You diagnose quickly, make decisions with confidence, and follow through.- You build people up. The best leaders at Whistle make the people around them better.- You are comfortable working in a fast-paced, physically active, outdoor environment.- Prior management or supervisory experience preferred. A track record of ownership matters more than a specific title.Big things start here. The leaders who run Whistle markets tomorrow are in this role today.Come build with us.#LI-DNIBase Pay Range$10.90 - $19.60*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*### Your Future Looks Shiny Here.We’re so glad you’re interested in joining the Whistle Express Car Wash crew! Just a heads-up: if we ever need your personal details for a real job offer, we’ll only ask for them safely through our official HR platform. Keep shining, and thanks for wanting to be part of our team!### WHISTLE'S VALUESWe share the responsibility for creating the best experience for our customers, team members, and facilities. **Be Curious** - We have a drive to learn, grow, challenge, and explore better ways of doing things. **Take Accountability** - We take ownership of our actions, commitments, and results. **Show respect** - We value every person by listening openly, communicating honestly, and treating others with dignity. **Pursue Excellence** - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.