Assistant Site Manager

Whistle Express Car Wash; Myrtle Beach (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Whistle Express Car Wash in Myrtle Beach, SC seeks an Assistant Site Manager to work with the Site Manager to keep operations running at full speed, develop the team, own the guest experience, and solve problems in real time. This role is the proving ground for Site Managers, with many advancing from this position.

If you’re ready to lead, learn, and drive daily performance, apply now to join our growing team and help deliver a premier car wash experience.

Qualifications

• Lead or support team onboarding, training, and development.
• Provide exceptional guest service and resolve issues professionally.
• Assist with scheduling to ensure adequate staffing and fair workload.
• Promote memberships and services to boost revenue and engagement.
• Coordinate and implement training opportunities to elevate team performance.

Responsibilities

• Assist in onboarding new team members and communicating site procedures.
• Provide guidance and support to team to help them succeed.
• Support scheduling and shift management for adequate staffing.
• Promote a positive team culture and recognize achievements.
• Greet customers, answer questions, and resolve concerns to ensure guest satisfaction.
• Promote unlimited wash memberships and services to drive sales.
• Check equipment daily and report issues to the Site Leader.
• Assist with routine cleaning and site maintenance to uphold quality.
• Monitor inventory and communicate needs for restocking.
• Upsell additional services to help reach site sales goals.
• Respond to customer concerns and escalate when needed.
• Identify operational issues and suggest practical improvements.
• Make quick, informed decisions to keep operations smooth.

Skills

Team Leadership

Customer Service

Scheduling

Onboarding

Sales Experience

Job description

## Assistant Site ManagerApplylocations: 276 - Myrtle Beachtime type: Full timeposted on: Posted Todayjob requisition id: JR104892You are ready to run something. Here is your chance to prove it. The Assistant Site Manager role at Whistle Express is where leaders are made. You will work alongside the Site Manager to keep the operation running at full speed - developing the team, owning the guest experience, solving problems in real time, and holding the standard when no one is asking you to. This is the proving ground for Site Managers. Most of ours came up through this exact role. If you are ready to stop waiting for your moment and start building toward it, this is where that work begins.## Key Responsibilities:# Team Development & Support* Assist in onboarding new team members, ensuring they understand company values, site procedures, and role expectations.* Provide guidance and support to team members as needed to help them improve and succeed.* Support scheduling and shift management to ensure adequate staffing and fair team workload.* Promote a positive team culture by recognizing achievements, encouraging collaboration, and addressing conflicts promptly.* Help identify training needs and coordinate development opportunities to enhance team capabilities and engagement.# Customer Experience* Greet customers warmly and ensure they feel welcomed and valued at every visit.* Answer customer questions about services, membership options, and promotions clearly and courteously.* Address and resolve customer concerns or issues promptly, escalating to the Site Leader when necessary.* Promote unlimited wash memberships and other services to enhance customer engagement and retention.* Monitor the site for opportunities to improve customer experience, providing feedback or suggestions to the Site Leader.# # Operational Excellence* Check equipment daily to ensure proper functionality and report any issues to the Site Leader.* Support site safety by following protocols and helping team members maintain safe work practices.* Assist with routine cleaning and maintenance to uphold quality standard.* Monitor inventory levels of supplies and communicate needs to the Site Leader for restocking.* Help identify operational challenges and suggest improvements to keep daily operations running smoothly.# Sales Support* Promote unlimited wash memberships and other services to customers during their visit.* Assist in upselling additional services or products to help achieve site sales goals.* Support the implementation of site promotions and marketing initiatives.* Track sales activity and provide feedback to the Site Leader on opportunities to increase revenue.# Problem-Solving and Decision Making* Respond to customer concerns and questions, escalating to the Site Leader when necessary.* Identify operational issues as they arise and suggest practical solutions to maintain smooth site operations.* Make quick, informed decisions to keep daily operations on track and minimize disruptions.* Collaborate with team members to address challenges and improve overall site performance.#LI-DNIBase Pay Range*If you’re ready to take the wheel and drive performance across a growing territory, we want to hear from you.*### Your Future Looks Shiny Here.We’re so glad you’re interested in joining the Whistle Express Car Wash crew! Just a heads-up: if we ever need your personal details for a real job offer, we’ll only ask for them safely through our official HR platform. Keep shining, and thanks for wanting to be part of our team!### WHISTLE'S VALUESWe share the responsibility for creating the best experience for our customers, team members, and facilities. **Be Curious** - We have a drive to learn, grow, challenge, and explore better ways of doing things. **Take Accountability** - We take ownership of our actions, commitments, and results. **Show respect** - We value every person by listening openly, communicating honestly, and treating others with dignity. **Pursue Excellence** - We set the bar high, sweat the small stuff, and pursue continuous improvement -together.