Site Manager

ExplorUS; California (MO); On-site; USD 23,419 - 27,552; Full time

Job summary

ExplorUS is looking for a Site Manager to oversee operations in a selected recreation area within a recreation complex located in California, Missouri. The Site Manager will supervise staff, manage visitor interactions, and ensure the cleanliness of facilities.

Qualified candidates will possess excellent customer service and communication skills, and have the ability to manage personnel. This role requires flexibility in work hours, including evenings and weekends.

Qualifications

• Strong customer service skills; enjoys extensive public contact.
• Prior personnel management experience is a plus.
• Ability to clean and sanitize facilities using various cleaning agents.

Responsibilities

• Oversee general operations within the assigned recreation area.
• Supervise and train hosts and maintenance personnel.
• Handle visitor complaints and enforce rules professionally.

Skills

Customer service skills

Verbal communication skills

Written communication skills

Basic manual labor abilities

Conflict resolution

Job description

Title: Site Manager

Pay Rate: $17.75

Reports To: General Manager

Department: Operations

Summary: The Site Manager position is assigned to a selected recreation area (or cluster of smaller areas) within a larger recreation complex. This may include a large campground or day use area, or a cluster of campgrounds and use areas. The Site Manager reports directly to an Operations/General Manager, and is responsible for training, scheduling, regular operations, facility maintenance, equipment use and care, tool use, care, and storage, within the assigned campground(s). Site Managers may be classified as a I or II, depending on the size and complexity of their assigned area.

Responsibilities

• Oversees the general operations within an assigned area; calls attention to any operational deficiencies to comply with Permit, Operating Plan and Company operating standards.
• Supervises and trains hosts and maintenance personnel according to established procedures and develops effective working relationships with same.
• Assists in conducting training workshops, including new hire orientation at the beginning of each season and ongoing safety tailgate meetings.
• Maintains a good working relationship with fellow employees, governmental agency representatives, and the visiting public.
• Handles visitor complaints and rules violations in a courteous and professional manner and seeks to resolve such situations quickly and effectively.
• Troubleshoots and responds to situations as they occur within permitted areas.
• Makes suggestions and recommendations to improve or streamline operations.
• Performs manual labor tasks and may perform or supervise certain construction and maintenance tasks; assists maintenance personnel in the performance of routine duties.
• All employees are required to clean bathrooms/Vault toilets as part of their duties.
• Assists/participates in all phases of fee collection, facility and grounds maintenance tasks, and water and utility system testing as needed.
• Secures, processes and maintains all records pertaining to deposits and revenues, and submits reports as directed.
• Collects time cards and submits completed summaries to Operations Manager.
• Reports problems and any unsafe or hazardous conditions as they are discovered, and enforces rules according to Company customer service standards.
• Fills in for hosts during breaks, sick leaves and vacations.

Requirements

• Strong customer service skills; enjoys working in an environment of extensive public contact.
• Strong verbal and written communication skills.
• Flexible, adaptable and resilient.
• Prior personnel management experience a plus; open to feedback and possess a desire for continuous learning.
• Possesses common sense and good judgement; able to make decisions within the boundaries of this position.
• Basic manual labor abilities, including an ability and willingness to clean and sanitize facilities with a variety of cleaning agents and chemicals.
• All employees are required to clean bathrooms/Vault toilets as part of their duties.
• Willingness and ability to consistently move about the facility and occasionally lift 20+lbs.
• Excellent verbal and written communications skills.
• Solid administrative abilities and computer skills, including recordkeeping and money handling.
• Ability to effectively handle a variety of conflicts.
• Must be able to work with minimal supervision and be able to learn quickly and follow instructions accurately.
• Willing to work a flexible work schedule, including regular evenings and weekends
• RV/trailer/rig or manufactured converted van required. Must be full contained.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.