Site Leader - Hands-On Ops & Team Coach

Veolia Environnement SA; Charlton (MA); On-site; USD 100,000 - 115,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Job summary

Veolia in North America is seeking a Site Leader to oversee daily operations at a Charlton, MA site. You will ensure safety, quality, and efficiency while leading a small team and communicating site goals to staff and stakeholders.

Responsibilities include safety training, regulatory compliance, client communications, budgeting, and driving continuous improvement. Requires 5 years of leadership, 3 with small teams; degree preferred. Pay range is $100,000 to $115,000 per year with full benefits.

Qualifications

• A degree in Business, Engineering, Project Management, or a related field is strongly preferred.
• 5 years of leadership experience, 3 of which leading a small team.

Responsibilities

• Take a direct, hands-on approach to operations, working closely with a small team on day-to-day tasks and decision-making.
• Willingness to lead by example, being actively involved in site operations and addressing issues alongside the team.
• Effective in leading and managing small teams, fostering a culture of trust, accountability, and open communication.
• Ability to coach and mentor team members, developing their skills and ensuring they are cross-trained for operational flexibility.
• Focused on creating a supportive and collaborative work environment where every team member can contribute.
• Experience in managing direct client communications, addressing concerns, and maintaining a high level of service satisfaction.
• Foster a positive and inclusive work culture that promotes employee engagement, development, and retention.
• Provide strategic leadership, coaching, and mentoring to site-level personnel.
• Implement company employee recognition programs and address employee concerns promptly and effectively.
• Generally supervise a staff of at least 5 FTEs.
• Champion a culture of safety excellence by implementing and enforcing comprehensive safety protocols, procedures, and best practices.
• Conduct regular safety training programs and promote individual accountability for safe work practices.
• Monitor and report on site-level safety performance metrics, including incident rates and near-misses.
• Promote a culture of safety accountability and individual responsibility.
• Ensure site operations comply with all relevant environmental, safety, and operational regulations, as well as contractual obligations.
• Stay up-to-date with regulatory changes and maintain effective communication with regulatory bodies.
• Implement corrective actions to address non-compliance issues and collaborate with stakeholders on compliance matters.
• Oversee the execution of site-level projects and operations to meet professional standards and deliver consistent, reliable results.
• Monitor project performance metrics, such as schedule adherence and quality, and address potential risks or issues.
• Collaborate with cross-functional teams to ensure project success and continuous improvement.
• Generally manage water/wastewater facilities up to 5 MGD.
• Build and maintain strong relationships with site-level customers and stakeholders.
• Address customer inquiries, concerns, and complaints in a timely and professional manner.
• Collaborate with teams to enhance customer experience and satisfaction.
• Represent the company at customer events and meetings.
• Identify and implement operational efficiencies and cost-saving initiatives to drive profitability.
• Participate in continuous improvement and operational excellence programs.
• Monitor and report on site-level financial performance and key cost metrics.
• Optimize resource utilization and reduce downtime through cross-functional collaboration.
• Spends 60% of time in the operations environment and 40% of time in the office environment at a site.
• Attends client meetings (e.g., city council, utility board or internal management).
• Need to work outside in inclement weather conditions and drive a company vehicle to perform duties.
• Occasional travel for training or meetings.

Skills

Leadership

Team Management

Communication

Problem Solving

Project Management

Education

Degree in related field preferred

Job description

Veolia in North America is seeking a Site Leader to oversee daily operations at a Charlton, MA site. You will ensure safety, quality, and efficiency while leading a small team and communicating site goals to staff and stakeholders.

Responsibilities include safety training, regulatory compliance, client communications, budgeting, and driving continuous improvement. Requires 5 years of leadership, 3 with small teams; degree preferred. Pay range is $100,000 to $115,000 per year with full benefits.