Site Leader: Build Teams, Drive Results

Whistle Express Car Wash; Fayetteville (AL); In loco; USD 55.000 - 85.000; Tempo pieno

Descrizione del lavoro

Whistle Express Car Wash is seeking a Site Manager to own the site operations, people, and guest experience. You will lead the team, manage daily workflow, and ensure safety, standards, and results across the site.

You will develop leaders below you, partner with the Market Director, and drive memberships, service recommendations, and KPIs to keep the site performing every day. This is a hands-on, outdoor leadership role.

Competenze

• Strong customer service mindset and excellent communication skills.
• Demonstrated leadership, teambuilding, and performance management abilities.
• Ability to operate effectively in a fast paced, hands-on outdoor environment.
• Strong problem-solving and decision-making skills.
• Reliable, self-motivated, organized, and capable of independently running all aspects of site operations (Expanded from reliability and eagerness to learn).
• Flexible schedule, including weekends and holidays.
• Ability to stand for long periods and perform light physical tasks.

Mansioni

• Lead & Develop the Team: recruit, hire, train, coach, and performance manage all team members.
• Build and reinforce a positive, growth minded culture grounded in company values.
• Conduct ongoing development conversations and ensure readiness of future leaders.
• Ensure all staff follow safety, customer service, and operational standards consistently.
• Deliver an Exceptional Customer Experience: champion a welcoming, service-oriented environment where every customer feels valued.
• Resolve escalated concerns and coach the team on best-in-class customer engagement.
• Lead membership growth strategies, including sales coaching and service recommendations, based on promoting memberships and services.
• Oversee Site Operations & Equipment Performance: own daily operational workflow, maintain equipment reliability, ensure quality, cleanliness, and throughput.
• Drive Sales, Profitability & Business Results: set site-level targets, lead promotions, monitor KPIs, manage expenses.

Conoscenze

Customer service

Leadership

Team building

Performance management

Problem solving

Decision making

Reliability

Flexibility

Endurance

Descrizione del lavoro

Whistle Express Car Wash is seeking a Site Manager to own the site operations, people, and guest experience. You will lead the team, manage daily workflow, and ensure safety, standards, and results across the site.

You will develop leaders below you, partner with the Market Director, and drive memberships, service recommendations, and KPIs to keep the site performing every day. This is a hands-on, outdoor leadership role.