Site Leader

Gopuff; Albany (CA); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Competitive salary and incentives

RSUs (Restricted Stock Units)

Health, dental and vision insurance

Employee rewards and partnerships

Career advancement opportunities

Job summary

Gopuff is seeking a Site Leader for a Micro Fulfilment Centre in a fast-paced retail and logistics environment. You will recruit, train, and manage a team of supervisors and associates, while ensuring accurate stock levels and timely order fulfilment to deliver excellent customer service.

You will own the P&L responsibilities for the MFC, monitor safety and compliance, and analyze KPIs to implement action plans that elevate performance and cost efficiency.

Qualifications

• Proven managerial experience in fast-paced environments.
• Strong organizational and time-management skills.
• Experience using data to drive continuous improvement.
• Willing to travel as needed and work weekends/late shifts.

Responsibilities

• Lead and develop a team of operations supervisors and associates.
• Oversee inventory control and replenishment to minimize stockouts/overstock.
• Oversee order fulfilment and ensure accuracy and timeliness.
• Maintain exceptional customer experience and handle inquiries/escalations.
• Manage P&L for the Micro Fulfilment Centre with cost controls.
• Ensure compliance with safety standards and regulatory requirements.
• Track KPIs and drive improvement initiatives to meet targets.

Skills

People management

Operational leadership

Data analytics

Strategic planning

Travel willingness

Weekend/late shift availability

Job description

Gopuff is an innovative and rapidly evolving company operating at the intersection of technology, retailing and last-mile fulfilment in the grocery delivery space. We are dedicated to redefining the way products are delivered to customers, leveraging cutting-edge technology and a customer-centric approach.

As a Site Leader of a Gopuff Micro Fulfilment Centre (MFC), you will play a pivotal role in delivering best-in-class customer order fulfilment. This is a fast-paced role within Gopuff, which requires drive, grit, great attention to detail and people-first focus. If you are a results-oriented, customer-centric leader with a deep passion for the retail and logistics industry, we warmly invite you to apply and become an integral part of our team.

You will:

• Team Leadership - Recruit, train, and manage a team of dedicated operations supervisors & associates. Responsible for fostering a positive and collaborative work environment.
• Inventory Management: Ensure accurate stock levels, minimising out-of-stock and overstock situations, through overseeing adherence to inventory control and replenishment processes.
• Order Fulfilment: Monitor and optimise order accuracy and timeliness within the MFC.Customer Experience:
• Customer Experience: Uphold the highest standards of customer service and satisfaction. Responsible for addressing all customer inquiries, concerns, and escalations in a timely manner.
• Financial Management - Full P&L responsibility for MFCs financial performance, ensuring cost-effective operations and resource allocation.
• Compliance & Quality - Adhere to all company policies, including safety protocols and regulatory requirements. Responsible for conducting regular safety inspections and promoting a safe working environment.
• Operational Performance - Track and analyse key performance indicators (KPIs) related to order fulfilment, inventory management, and team productivity. Responsible for developing and executing action plans to meet or exceed performance targets.

Requirements:

• 3+ years of managerial experience in either retail, hospitality, warehousing or logistics.
• Proven ability to work in a fast-paced, dynamic environment with strong organisational and time management skills.
• Strong process focus with experience in operational excellence and delivering on compliance.
• Proficiency in using data analytics and tools for continuous operational improvements.Willing to travel as necessary to fulfil day-to-day duties.
• Able to work weekends and late nights.

Benefits:

• Competitive salary and performance-based incentives.
• Company RSUs (Restricted Stock Units).
• Health, dental and vision medical insurance.
• Gopuff employee rewards (including some great brand partnership deals).
• Opportunities for career advancement in a fast-paced startup environment.

#LI-DNP

At Gopuff, we know that life can be unpredictable.

Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it - stuff happens. But thats where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.