Site Manager, New Haven, #109

Gopuff; New Haven (CT); On-site; USD 80,000 - 120,000; Full time

Job summary

Gopuff is seeking a Site Leader to guide a local team of Shift Leaders, Field Operations Associates, and Driver Partners. You will oversee all site operations, drive KPI improvements, and ensure cost-effective performance in a fast-paced environment.

You will manage schedules, lead change initiatives, and uphold safety, quality, and customer experience standards across the facility, with a focus on delivering a flawless customer experience.

Qualifications

• Minimum 3+ years managing teams in fast-paced settings.
• Experience in manufacturing, logistics, or retail.
• Bachelor's degree or equivalent in Business/Operations.
• Ability to adapt to changing environment and lead change.

Responsibilities

• Plans, directs, and is accountable for all facility operations including deliveries, inventory, equipment, and systems.
• Drive improvements to KPIs such as Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Develop productivity plans balancing labor and forecasts.
• Ensure compliance with policies, procedures, and regulations for the warehouse.
• Lead site leadership in managing expenses and labor within budget and sales volume.
• Creates and implements plans to improve the financial performance of the site.
• Maintain appearance in line with marketing guidelines and deliver a great customer experience.
• Foster a customer-first culture and build community relationships.

Skills

Leadership

People mgmt

Ops oversight

Process improvement

Conflict resolution

Communication

Education

Bachelor’s degree

Business/Operations-related

Job description

Gopuff is seeking a Site Leader to join the Field Operations team. We are looking for a self-starting and entrepreneurial leader. The Site Leader role is an exciting and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility’s operations.

Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers. We put our customers first.

Gopuff is seeking a self-starting and entrepreneurial Site Leader to join the operations team. The Site Leader role is an intense and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a local team of Shift Lead and Field Operations Associates overseeing the site’s operations as well as a team of independent Driver Partners. Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers.

Responsibilities

• Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems
• Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
• Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
• Implementing and monitoring Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
• Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
• Teach and train your site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume
• Create and implement plans to improve the financial performance of the facility

Qualifications

• 6+ years of experience with a fast-paced environment and leading a workforce of employees.
• Retail, grocery, military, restaurant or equivalent experience
• Bachelor’s degree, preferred
• Strong written and verbal communication skills
• Strong skills with conflict resolution
• Strong skills with team development and engagement
• Ability to lead in an ever-changing environment
• Proven track record of being a change agent with improving processes and efficiencies
• Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds
• Professional fluency in Spanish, preferred

Qualifications

• 3+ years of managing and leadership experience, minimum of 1 year of experience with a fast-paced environment and leading a blended workforce of W2 and 1099 employees.
• Experience in manufacturing, logistics, supply chain, transportation, warehouse, sales, hospitality, grocery, military, or retail industries
• Bachelor's Degree, preferably in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or a related field, or 2+ years of Gopuff experience
• You have an eye for efficiency and bring experience identifying and implementing large-scale process improvement initiatives using data-driven techniques (performance metrics or Lean techniques).
• Strong skills with conflict resolution
• Strong skills with team development and engagement
• Ability to lead in an ever-changing environment
• Proven track record of being a change agent with improving processes and efficiencies

Responsibilities

• Plans, directs, and is accountable for all site operations including, deliveries, inventory, equipment, and systems
• Fanatically drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Builds and delivers productivity plans by reviewing work forecasts, determining productivity requirements and partnering with other Site Leaders to balance labor
• Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the store by analyzing and interpreting reports
• Implements and monitors Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
• Develops and implements action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
• Teaches and trains the site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume
• Creates and implements plans to improve the financial performance of the site
• Maintains overall appearance in accordance with marketing and merchandising guidelines, while providing a great customer shopping experience through efficient and reliable retail operations management
• Creates a customer-first culture/environment and manage overall financial performance
• Creates customer loyalty and relationships within local community

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.