Regional Manager I

Gopuff; Chicago (IL); On-site; USD 96,900 - 120,750; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

HSA or FSA eligibility

Long and Short-Term Disability

Fitness Reimbursement Program

25% employee discount & FAM Membership

Flexible PTO

Group Life Insurance

EAP through AllOne Health

Job summary

Gopuff is seeking a Regional Manager I to join the operations team. You will lead a team of General Managers across the United States, driving performance in a fast-paced, entrepreneurial environment.

This role demands grit, positivity, and a hands-on leadership style to deliver a flawless customer experience. You will coach site leaders, monitor key metrics, and partner with HQ to scale operations while traveling extensively—up to 90% of the time.

Qualifications

• Minimum 10+ years of relevant experience in retail, supply chain, operations, consulting, or data-driven project management.
• Proven leadership of multi-location teams and onboarding programs.
• Degree in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or related field.

Responsibilities

• Support territory team of local general managers in daily operations and direction setting.
• Coach and develop site leaders to improve and prepare for new roles.
• Develop a bench of talent through performance management and succession planning.
• Track metrics daily/weekly/monthly/quarterly/annual and craft improvement strategies.
• Oversee upward reporting to keep HQ connected to the field.
• Serve as liaison between rollout and local territory execution with other leaders.
• Participate in interview, hiring, and onboarding to acquire top talent.
• Ensure appropriate staffing levels and anticipate site needs.
• Assist in launching new sites within the territory.
• Lead regionally with accountability for the territory.

Skills

Leadership

Team management

Analytical thinking

Problem solving

Communication

Attention to detail

Organizational skills

Mentoring

Travel readiness

Spanish bilingual

Education

Bachelor's degree in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or related field

Job description

Gopuff is seeking a Regional Manager I to join the operations team. We are looking for a self-starting and entrepreneurial strong leader; to lead locations across the United States. The Regional Manager role is an intense and fast-paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge. In this role, you will lead a team of General Managers. Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper-focused on delivering a perfect experience for our customers.

What We Offer

• Medical/Dental/Vision Insurance


• 401(k) Retirement Savings Plan


• HSA or FSA eligibility


• Long and Short-Term Disability Insurance


• Fitness Reimbursement Program


• 25% employee discount & FAM Membership


• Flexible PTO


• Group Life Insurance


• EAP through AllOne Health (formerly Carebridge)

Compensation

• Gopuff pays employees based on market pricing and pay may vary depending on your location. The salary range below reflects what we’d reasonably expect to pay candidates. A candidate’s starting pay will be determined based on job-related skills, experience, qualifications, interview performance, and market conditions. These ranges may be modified in the future. Exceptions may be made for exceptional individuals. For additional information on this role’s compensation package, please reach out to the designated recruiter for this role.


• This role is eligible for a discretionary annual cash bonus and participation in Gopuff’s equity incentive plan.


• Base Salary Range:$96,900 - $120,750

Qualifications

• 10+ years of relevant experience in retail, supply chain, operations, consulting, or data-driven project management


• Leadership and management experience required of multi-location teams


• Demonstrated ability to manage large onboarding programs to train and onboard high performing employees


• Degree in Business, Operations, Supply Chain, Management, Science, Technology, Engineering, Math, or a related field


• Adept at analytical work and the ability to motivate others in a deadline-driven environment


• Demonstrated ability to solve complex problems under pressure


• Analytical and critical thinking ability


• Strong communication and organization skills


• Able to balance attention to detail with swift execution


• Must be willing to travel at least 90% of the time


• Bilingual proficiency in English and Spanish is highly preferred

Responsibilities

• Support your territory team of local general managers in their daily efforts to ensure that we have the proper direction for managing day-to-day operations


• Coach and develop team members in your sites to continue to improve while preparing them to take on new roles and responsibilities


• Develop a deep bench of talent by focusing on performance management and succession planning


• Track daily/weekly/monthly/quarterly/annual metrics to measure success and develop strategies to improve the experience that we deliver to our customers


• Develop and oversee upward reporting to ensure HQ leadership is connected to the field


• Serve as the liaison between department rollout, local territory execution and other department leadership partners


• Acquire top talent through direct involvement in the interview, hiring, and on-boarding process


• Ensure your sites are operating at appropriate staffing levels and anticipate needs


• Assist in the launch of new sites within your territory


• Regionally-based leader dedicated to their territory

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

#LI-GOPUFF

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.