Site Leader I, Brooklyn, #1041

Gopuff; New York (NY); On-site; USD 85,000 - 110,000; Full time

Benefits offered by this job

Medical/Dental/Vision Insurance

401(k) Retirement Savings Plan

25% employee discount

Vacation and Sick Time

EAP through AllOne Health

Job summary

A dynamic service company is seeking an experienced Site Leader to oversee operations in their New York facility. The role involves leading a team, managing key performance metrics, and ensuring compliance with company policies. Strong leadership in fast-paced environments and conflict resolution skills are essential. The position offers competitive benefits including medical insurance and a retirement savings plan, as well as opportunities for professional growth.

Qualifications

• 6+ years of experience in fast-paced environments and leading teams.
• Experience in retail, grocery, military, restaurant or similar.
• Ability to lead in changing environments and manage peak hours.
• Strong written and verbal communication skills.
• Strong skills with conflict resolution.
• Strong skills with team development and engagement.
• Ability to lead in an ever-changing environment.
• Proven track record of improving processes and efficiencies.
• Able to work fluid schedules, peak hours (5pm - 3am), weekends/holidays as needed.

Responsibilities

• Oversee all facility operations including deliveries and inventory management.
• Drive improvements in key performance indicators.
• Ensure compliance with policies and safety controls.
• Ensure compliance with policies, procedures, and regulations for the warehouse by analyzing reports.
• Implement HR compliance, asset protection, safety controls, and oversee safety of people and products.
• Develop and implement action plans to improve performance and guide Company programs.
• Train site leadership in controlling expenses and labor to align with budget and sales volume.
• Create and implement plans to improve the facility’s financial performance.

Skills

Leadership in fast‑paced environments

Conflict resolution

Team development and engagement

Strong communication skills

Adaptability to change

Physical stamina

Education

Bachelor’s degree

Job description

Gopuff is seeking a Site Leader to join the Field Operations team. We are looking for a self‑starting and entrepreneurial leader. The Site Leader role is an exciting and fast‑paced role within Gopuff that requires drive, grit, positivity, and enthusiasm for the challenge.

In this role, you will lead a local team of Shift Leaders and Field Operations Associates and oversee the facility’s operations.

Ultimately, the success of the territory rests on your shoulders and is determined by your ability to execute and effectively lead a team that is hyper‑focused on delivering a perfect experience for our customers.

We put our customers first.

Qualifications

• 6+ years of experience with a fast‑paced environment and leading a workforce of employees.
• Retail, grocery, military, restaurant or equivalent experience
• Bachelor’s degree, preferred
• Strong written and verbal communication skills
• Strong skills with conflict resolution
• Strong skills with team development and engagement
• Ability to lead in an ever‑changing environment
• Proven track record of being a change agent with improving processes and efficiencies
• Ability to work with fluid schedules; be available during peak hours of operation (5pm - 3am) and availability to support facility on weekends and/or holidays as needed by the business
• Ability to stand, bend, reach and walk during shifts
• Ability to lift up to 49 pounds

Responsibilities

• Plans, directs, and is accountable for all facility operations including, deliveries, inventory, equipment, and systems
• Drive improvements to key performance indicators (KPIs) such as: Order Picking Time, Order Dwell Time, Drive Time, Order Defect Rate, and Cost Per Order.
• Accountable to drive the financial performance of the site by ensuring that budgeted productivity, labor, and other expenses are achieved
• Responsible for ensuring compliance with Gopuff and legal policies, procedures, and regulations for the warehouse by analyzing and interpreting reports
• Implementing and monitoring Human Resource compliance, asset protection, safety controls, overseeing the safety of our people and products, operational and quality assurance reviews
• Develop and implement action plans to improve performance, providing direction and guidance on executing Company programs and directing the management team in ensuring confidentiality of information, documentation and assigned records
• Teach and train your site leadership in controlling expenses and labor to ensure expenses adhere to the budget and sales volume
• Create and implement plans to improve the financial performance of the facility

What We Offer

• Medical/Dental/Vision Insurance (for full‑time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• EAP through AllOne Health (formerly Carebridge)

At Gopuff, we know that life can be unpredictable. Sometimes you forget the milk at the store, run out of pet food for Fido, or just really need ice cream at 11 pm. We get it—stuff happens. But that’s where we come in, delivering all your wants and needs in just minutes.

And now, we’re assembling a team of motivated people to help us drive forward that vision to bring a new age of convenience and predictability to an unpredictable world.

Like what you’re hearing? Then join us on Team Blue.

Gopuff is an equal employment opportunity employer, committed to an inclusive workplace where we do not discriminate on the basis of race, sex, gender, national origin, religion, sexual orientation, gender identity, marital or familial status, age, ancestry, disability, genetic information, or any other characteristic protected by applicable laws. We believe in diversity and encourage any qualified individual to apply.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.