Site IT Support Site Specialist

New-Indy Containerboard; Zeeland Charter Township (MI); On-site; USD 71,000 - 85,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA option with company contribution

401k plan with company match

Short- & Long-Term Disability

Life Insurance & AD&D

Employee Assistance Program

Paid holidays

Gym reimbursement

Job summary

Shoreline Container is seeking an IT & OT Site Administrator to join our Holland, MI facility. You will respond to tickets, troubleshoot issues, and work with end-users to resolve problems in a fast-paced manufacturing environment.

Responsibilities include hardware setup, software installation, and collaborating with central IT/OT teams on site projects. Occasional travel between Holland and Zeeland may be required; on-site role with 40-hour weeks and rotating emergencies.

Qualifications

• Bachelor's degree in IT or a related field or equivalent work experience.
• Experience in setup/installation of PCs, laptops, printers, and peripherals.
• Experience supporting IT and OT in a manufacturing or industrial environment.

Responsibilities

• Respond to tickets and troubleshoot issues to resolution.
• Assist with setup and installation of hardware and software.
• Maintain inventories of hardware and software assets.
• Coordinate with IT & OT teams to address site problems and improvements.
• Support network planning, setup, and installation of networking equipment.

Skills

Problem-solving

Communication

Interpersonal skills

Customer service

Team collaboration

PC setup

IT knowledge

Education

Bachelor's in IT or related field

Tools

Windows OS

Networking

MS Office

Help desk ticketing

Job description

IT & OT Site AdministratorShoreline Container HollandWhat You'll Do: Individual with great problem-solving, communication and interpersonal skills, along with patience, a customer-friendly attitude, an eagerness to learn and the ability to work in a team environment. The Individual will assist with help desk activities by responding to tickets, troubleshooting problems and working with end-users to make sure issues are resolved. The Individual will assist with setup and installation of PCs, laptops, printers and peripherals while also keeping hardware and software inventories up to date. This individual will work with our central infrastructure and security teams to resolve issues and address site problems. The Individual will assist the Network Administrator in planning, setup and installation of networking equipment.Responsibilities:High-level Day to Day Problem Resolution:Leverage your technical skills to resolve tickets and problems escalated within the site.Determine the root cause of problems and eliminate those barriers to success.Work with end users to ensure proper training.Document all systems, SMEs, and system connectivity to ensure support success.Maintain support agreements on pertinent technologies within the site and maintain that support to minimize technological impacts on the business.Work with Enterprise Security to mitigate site specific opportunities.High-level Strategy & PlanningDevelop site support SMEs, establish comprehensive training programs.Alert management to emerging trends in incidents.Work with the business process owners to develop and maintain site Business Continuity Plans.Drive continuous improvement at the site through technology innovation and process optimization. Use your experience and the experience you gain from engaging with the site and NICB’s Enterprise IT & OT teams to drive projects and initiatives that provide tangible business value.Project Management & Development Support OutlineHelp Manage (plan, monitor and control) projects for IT & OT, with a focus on milestones/deadlines, deliverables, budgets, resources, and key stakeholder relationships with Site and NICB’s Enterprise IT & OT Teams guidance.Meet regularly with management and production staff to identify issues and concerns. Identify opportunities and present possible solutions for improved efficiencies with a comprehensive plan including project scope, objectives, milestones, deliverables, TCO & ROIC with Site and NICB’s Enterprise IT & OT Teams guidance.Develop and deliver progress reports, proposals, requirements documentation, and presentations.Position RequirementsSkills & QualificationsBachelors in business, IT or similar discipline, or commensurate equivalent work experience in a technology field.Organizational skills, attention to detail, follow up, documentation preparation and maintenance skills, and customer service orientation are crucial for success in this role.Exceptional interpersonal skills, with a focus on rapport-building, listening, and questioning.Exceptional written and oral communication skills.Experience within, or supporting, a manufacturing environment.Experience in managing cross-functional teams and processes.In-depth knowledge of Microsoft operating systems and networking protocols.Knowledge of computer hardware, networking and system administration.Experience with both IT and OT/Process Control environments.Extensive application support experience with MS Office.Familiarity with the fundamental principles of ITIL.Experience with system backup and administrative tasks.Preferable experience with OSIsoft PI, Majiq Elixir, IBM Maximo, QISOFT.Ability to conduct research into a wide range of computing issues as required.Ability to absorb and retain information quickly.Ability to present ideas in user-friendly language.Highly self-motivated and directed.Proven analytical and problem-solving abilities.Ability to effectively prioritize and execute tasks in a high-pressure environment.Experience working in a team-oriented, collaborative environment.Reliable and available to work a flexible schedule including nights and weekends.Work Conditions40-hour on-site work week. Emergency call-in availability for 24-hour production environment.Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components. Be able to lift 40 lbs. unassisted.Physically able to participate in sessions, presentations, and meetings.Some travel may be required for offsite software and system integration efforts.Supporting two facilities (Holland & Zeeland) 7 miles apartMust be able to occasionally travel between our 2 plant locations depending on projects or problemsBenefits & Perks:Medical, Dental, & Vision coverageHealth Savings Account (HSA) option with company contribution401k plan & generous company matchShort- & Long-Term Disability coverage (company paid)Life Insurance & AD&D coverage (company paid)Employee Assistance ProgramGreat Paid Time Off policy9 paid holidaysGym reimbursement programQuality time invested in your training and developmentWho is Shoreline Container?For over 100 years, Michigan and our neighboring states have led the world in manufacturing. For nearly half of those years, Shoreline Container has been a growing partner to that manufacturing base by designing and producing custom container and packaging solutionsWe have a staff of nearly 200 people working in multiple shifts, all dedicated to engineering and building the right solutions for our customersWe advocate for training and educating our employees, so they have the skills to be successful in the manufacturing environmentShoreline is a partner in Five Star Sheets, one the nations premier corrugated sheet manufacturers. We are committed to continually improve, while providing our customers with outstanding packaging through Quality, Service & DesignWe think outside (and inside) the box when it comes to producing the best products for our customers. We value our team by treating employees with respect and listening to their needs. Join the Shoreline Container Family and take your career to the next level. Apply today!Pay: $70,500 Plus - based on experience