Site General Manager

Hotard; Sulphur (LA); On-site; USD 70,000 - 95,000; Full time

Job summary

Hotard Shuttle is seeking an Operations Manager to lead the Sulphur facility in Louisiana. You will supervise payroll, dispatch, safety, and maintenance, while ensuring timely client communications and service quality.

The role requires a Bachelor's Degree and at least five years in operations management, with strong English skills and proficiency in Excel/Word/Outlook. Knowledge of motorcoach or transportation industries is a plus.

Qualifications

• 5 years of Operations Management experience.
• Excellent communication and interpersonal skills.
• Ability to fluently speak, read, and write English.
• Strong computer skills: Excel, Word, Outlook.

Responsibilities

• Manage the Sulphur Facility and oversee all departments.
• Coordinate daily client communications and dispatch details.
• Supervise all driver personnel and handle write-ups with Safety Director.
• Oversee payroll coordination and timecard approvals.
• Be the insurance reporting contact and document incidents.
• Ensure compliance with company policies, schedules, and breaks.
• Demonstrate leadership, teamwork, and adaptability to changes.

Skills

Operations management

Communication skills

English proficiency

Education

Bachelor’s Degree

Tools

Excel

Word

Outlook

Job description

About Hotard Shuttle

We have been in business for over 80 years. The Hotard family began providing transportation to Louisiana residents in 1935, and we've stayed in business by delivering a superior passenger experience through impeccable service. We take pride in being Louisiana’s #1 provider of group transportation. We know our clients have many transportation options, but it's our people that set us apart and keep our clients smiling. From our CEO on down, at Hotard Coaches we work as a team to meet goals and help each other achieve more. Employees are our most valuable assets, and we believe everyone should have the resources to succeed. We value feedback; an open door policy isn't just lip service here, it's our culture.

Whether it's family reunions or football games, conventions or casinos, our clients trust us to get them there and we trust you. If you like to do things right the first time and you have a commitment to courteous service, join Hotard Coaches and see how far you'll go.

For more information about our company, visit our website:http://www.hotard.com

Company address: 2910 East Napoleon St., Sulphur, LA 70663

At Hotard Coaches, we value a diverse, inclusive workforce and provide equal employment opportunity for all applicants and employees. All qualified applicants for employment will be considered without regard to an individual’s race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state or local laws. Similarly, Hotard Coaches will not tolerate discrimination or harassment based on any of these characteristics. We are committed to celebrating all dimensions of diversity in the workplace equally and ensuring that everyone feels a sense of inclusion and belonging. We also aim to extend this commitment to the partners we work with and the communities we serve. We are constantly listening, learning, and evolving to improve on these principles. We are proud of our collaborative culture. Our diverse employee population enables us to connect with our customers and turn their feedback into meaningful action. Our culture attracts top talent with shared values and forms the foundation for a great place to work!

ESSENTIAL JOB FUNCTIONS

1. 1. Manage the Sulphur Facility

   • Directly oversee all departments including payroll/human resources, dispatch, safety and maintenance.
   • Supervise and manage the overall performance of staff in the department
   • Analyze, report, give recommendations and develop strategies on how to improve quality and quantity with the input of the team.
   • Identify problems, create choices and provide alternative courses of actions.
   • Lead by example.

2. 2. Communication with Clients

   • Daily communication with Clients including daily email about bus count including dispatch spreadsheet, as well as identifying late buses.
   • Timely communication of all issues/incidents occurring while we are providing service whether we have passengers or not.
   • Attending meetings with Clients as required.

3. 3. Driver Supervision

   • Supervise all driver personnel.
   • Counsel and document all driver write-ups; ensure this is communicated with the Safety Director.
   • Communicate promptly and in a respectful manner.

4. 4. Payroll

   • Oversee the payroll coordinator.
   • Review the preparation of the payroll spreadsheet including verifying that premium pay is not earned and the amounts are accurate.
   • Approve the timecards in the APS system after corporate has reviewed and approved.
   • Review and approve time off requests.

5. 5. Insurance Contact

   • Act as the point of contact for insurance reporting.
   • Ensure all accidents are reported and information collected.
   • Notify Safety and Training Director of all accidents.

6. 6. Follows all Company Policies and Procedures

   • Familiarizes oneself with the employee handbook and all company policies and procedures.
   • Works when scheduled; calls in according to policy when arriving late for work or when absent.
   • Observes policies on break and lunch periods.
   • Uses work time appropriately.

7. 7. Demonstrates a high level of effort and commitment to job assignments and company goals

   • Follows instructions, responds to management direction.
   • Informs supervisor of any and all customer problems or significant issues.
   • Works within the system in a resourceful manner to accomplish reasonable work goals; shows flexibility in response to process change and adapts to and accommodates new methods and procedures.
   • Assumes new responsibilities as assigned.
   • Shows a willingness to be a part of a team and assume the role of team leader if asked.
   • Maintains a cooperative relationship with all other company employees in order to foster a comfortable, productive, and efficient work environment. Assists in projects or additional work from other departments as needed.
   • Manages competing demands. Changes approach or method to best fit the situation.
   • Demonstrates trustworthiness and responsible behavior.

JOB QUALIFICATIONS and SKILLS

Education: Bachelor’s Degree

Required Experience

• 5 years of Operations Management experience
• Excellent communication and interpersonal skills
• Ability to fluently speak, read, and write English
• Strong computer skills: Excel, Word, Outlook

Preferred Experience

• Knowledge of the motorcoach industry and/or transportation industry
• Experience in group travel or tourism