Site Facilities Supervisor

ISS Facilities Services; Kentucky; On-site; USD 28,000 - 34,000; Full time

Job summary

ISS Facilities Services is seeking a Site Facilities Supervisor to head the delivery of facilities management across a client portfolio, ensuring efficient operation of hard and soft services and high customer satisfaction.

The successful candidate will supervise service delivery, manage site teams, coordinate planned and reactive works, and ensure contractual and compliance requirements are consistently met. Strong leadership and communication skills are essential.

Qualifications

• Previous supervisory experience within facilities management, engineering or cleaning services.
• Strong leadership, organisational and team management skills.
• Excellent communication and relationship-building skills.

Responsibilities

• Lead facilities management service delivery, ensuring high levels of client satisfaction.
• Oversee engineering and soft services, ensuring contractual standards are maintained.
• Plan and coordinate PPM, reactive maintenance, remedial works and additional projects.
• Maintain accurate records on Tririga, ensuring jobs and supporting documentation are completed promptly.
• Manage site teams, including recruitment, training, staff development, welfare and attendance.
• Liaise with clients, attend service meetings and maintain relationships with contractors.
• Monitor performance, carry out quality audits and ensure Health & Safety and compliance standards are met.

Skills

Leadership

Team management

Communication

Problem solving

Job description

Site Facilities Supervisor

Company: ISS Facilities Services

Salary: Meets national minimum wage

Hours: Full-time

Location: Carlisle

Working pattern: On-site

Job type: Permanent

Posting date: 13 Nov 2026

Closing date: 13 Dec 2026

Contract: Education

Location: Carlisle, CA1 1HS

Hours of work: 37.5

Contract Type: Permanent

We are seeking a Site Facilities Supervisor to lead the delivery of facilities management services across a designated client portfolio, ensuring the efficient operation of both hard and soft services while maintaining high standards of customer satisfaction.

The successful candidate will be responsible for overseeing service delivery, managing site teams, coordinating planned and reactive works, and ensuring contractual, operational and compliance requirements are consistently achieved.

Job Description

We are looking for an experienced and proactive Facilities Supervisor with a background in facilities management, engineering or cleaning services.

The role will involve working closely with the Key Account Manager and Key Account Director, leading the on-site delivery team, developing strong client relationships and ensuring services are delivered safely, efficiently and in line with contractual expectations.

Key Responsibilities

Lead facilities management service delivery, ensuring high levels of client satisfaction.

Oversee engineering and soft services, ensuring contractual standards are maintained.

Plan and coordinate PPM, reactive maintenance, remedial works and additional projects.

Maintain accurate_records on Tririga, ensuring jobs and supporting documentation are completed promptly.

Manage site teams, including recruitment, training, staff development, welfare and attendance.

Liaise with clients, attend service meetings and maintain relationships with contractors.

Monitor performance, carry out quality audits and ensure Health & Safety and compliance standards are met.

Manage site assets, insurance inspections and forward maintenance planning, identifying service improvements.

Professional and Personal Competencies/Qualifications

Previous supervisory experience within facilities management, engineering or cleaning services.

Strong leadership, organisational and team management skills.

Excellent communication and relationship-building skills.

Ability to work independently and use initiative while following management guidance.

Understanding of facilities management operations and contractual service delivery.

Experience monitoring team performance against agreed targets and standards.

Strong problem-solving skills and the ability to identify service improvements.

Good understanding of Health & Safety, quality assurance and environmental compliance.

The Company

ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.

Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.

We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger,

#facilitiesmanagement

ISS is proud to be a diverse and inclusive employer.

ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.

We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers.

We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme.

Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.

If you have any further queries regarding this role, please contact the Resourcing Team by emailing [e-mail]

Proud member of the Disability Confident employer scheme

About Disability Confident Disability Confident is a government scheme. It encourages employers to recruit and retain disabled people and those with long term health conditions.