Site Engineer (f/m/d)

Digital Realty Trust, L.P.; Germany (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Digital Realty Trust, L.P. is seeking a Data Center Technician to deliver technical customer service and operational support in a dynamic environment. The role involves executing repairs, supporting installations, and ensuring compliance with health and safety standards.

The ideal candidate has 2-4 years of experience in a data center environment and must demonstrate a proactive approach with strong problem-solving and communication skills. Join us to help maintain high efficiency and quality operations.

Qualifications

• Minimum 2-4 years experience in a data center environment.
• Strong communication skills required.
• Fluent in English, both written and spoken.

Responsibilities

• Deliver technical customer service and operational support.
• Perform repairs, support installation, and maintain inventory.
• Provide 24/7 technical support and resolve issues promptly.

Skills

Technical customer service

Problem-solving

Collaboration

Communication

Education

Vocational school or secondary education in IT

Certification as a qualified electrician

ITIL certification or training

Job description

Responsibilities

The Data Center Technician delivers technical customer service and operational support within a data center, acting as the first point of contact for technical issues. This role is responsible for executing repairs, supporting installation and migration activities, and maintaining inventory. The technician ensures compliance with health and safety protocols while collaborating with internal teams and external customers or suppliers. Strong communication and problem-solving skills are essential for maintaining high standards of efficiency and quality.

The technician provides 24/7 technical support, promptly addressing customer inquiries and resolving issues to minimize downtime. They perform operational interventions and repairs, ensuring all technical processes are executed efficiently and accurately. The role involves supporting installation and migration activities, maintaining accurate inventory records, and adhering to strict health and safety standards. Collaboration with internal teams and external partners is crucial for successful customer implementations. The technician must demonstrate a proactive approach, attention to detail, and a commitment to delivering high-quality service in a dynamic environment.

Qualifications

• Minimum 2-4 Years experience in a data center environment.
• Previous technical experience in IT or a related industrial field.
• Vocational school or secondary education in an IT technical field.
• Certification as a qualified electrician is a distinct advantage.
• ITIL certification or training is an advantage.
• Fluent in English, both written and spoken.
• Strong communication skills.
• Attention to detail.
• Commitment and drive.
• Ability to work in a fast-paced and dynamic environment.
• Proactive, can-do attitude.
• Client-focused approach.
• Teamwork and collaboration.
• Adherence to health and safety standards.
• Problem-solving and troubleshooting.