Site Engagement & Insights Associate Director

WCG Clinical, Inc.; Carson City (NV); Remote; USD 92,000 - 143,000; Full time

Job summary

WCG is seeking an experienced Site Engagement & Insights Associate Director to lead the CenterWatch site survey research program. You will manage end-to-end survey execution, from instrument design to client readouts, and connect survey insights to product development and sponsor relationships.

You will collaborate with leadership, Benchmarking & Analytics, and marketing teams, ensuring data quality and ethical standards while growing the global respondent panel.

Qualifications

• Bachelor’s degree in life sciences, public health, business, or related field required; advanced degree preferred.
• Equivalent experience in clinical research operations may be considered in lieu of a specific field of study.
• 8+ years of experience in clinical research, with significant time in clinical operations, site engagement, site management, or related sponsor, CRO, or site-facing roles.
• Experience designing, fielding, and analyzing surveys or voice-of-customer research programs strongly preferred.
• Excellent presentation and facilitation skills, with experience delivering findings to executive audiences.
• Strong writing skills for reports, publications, and client communications.
• Established industry network and external visibility is a plus.
• Must be able to work independently in a fast-paced environment and collaborate across business units.

Responsibilities

• Works with leadership to manage end-to-end execution of the CenterWatch Global Site Relationship Survey program from design kickoff through readout meetings.
• Supports the CenterWatch Forum by facilitating discussions and managing feedback through final release.
• Designs and develops survey instruments with the Benchmarking & Analytics team, including frameworks and taxonomies.
• Plans and manages survey distribution and fielding, including multilingual deployment and site outreach.
• Partners with analysts to analyze survey results and translate data into insights.
• Develops benchmark reports and client deliverables with region- and role-specific analyses.
• Coordinates client readout meetings and delivers findings to sponsor, CRO, and site audiences.

Skills

Project management

Communication

Survey design

Data interpretation

Narrative building

Client communications

Independent work

Cross-functional collaboration

Education

Bachelor's degree in life sciences/public health/business

Advanced degree (MS/MPH/MBA) preferred

Equivalent experience in clinical research operations

Job description

About WCG

WCG delivers transformational solutions that accelerate clinical research and advance human health. We serve the experts, innovators, and pathfinders on the frontlines of science and medicine—empowering them to develop breakthrough therapies while ensuring the risks of progress never outweigh the value of human life. Together, we stimulate growth, maximize efficiency, and shape the future of clinical trials.

Why WCG

At WCG, we invest in our people because you are the driving force behind our mission. When you grow, our impact grows. When you thrive, research accelerates. We empower you to build a meaningful career while advancing the work that improves lives.

What we offer:

Comprehensive health and financial protection – Medical, dental, vision, life and disability insurance, 401(k) with company match, and flexible spending accounts

Resources that support your whole life – Employee assistance programs and work/life balance tools

Investment in your growth – Referral bonuses, tuition reimbursement, on-the-job training, certification assistance, and continuing education support

Time to recharge – Paid holidays, vacation, and sick time

Pathways forward – Career development opportunities across One WCG

We practice transparency in everything we do, including compensation. The salary range for this position reflects our commitment to fair, competitive pay based on your qualifications, experience, skills, education, and location. Together, we'll find the right fit for your expertise and our shared mission.

Job Summary

The Site Engagement & Insights Associate Director helps lead WCG’s CenterWatch site survey research program – including the Global Site Relationship Survey, the companion Sponsor Company Survey, and the CenterWatch Forum of participating sponsor and CRO companies – and serves as a champion for the site perspective across the business. This role owns the full survey lifecycle – instrument design and development, distribution and fielding across WCG’s global network of research sites, analysis and interpretation of results, and delivery of client readouts – and connects survey insights to other WCG business units to strengthen site engagement, inform product and service development, and deepen sponsor, CRO, and site relationships.

ESSENTIAL DUTIES/RESPONSIBILITIES:

• Works with leadership to manage end-to-end execution of the WCG CenterWatch Global Site Relationship Survey program, including the biennial Global Site Survey and the companion Sponsor Company Survey, from design kickoff through survey launch, data collection, report finalization, and readout meetings.

• Supports the CenterWatch Forum of participating sponsor and CRO representatives – facilitates design kickoff and review discussions, prepares meeting materials and draft question sets, and manages the collaborative feedback process from initial draft through site collaboration, validation, and final release to companies.

• Designs and develops survey instruments in collaboration with the Benchmarking & Analytics team, including sponsor/CRO attribute frameworks, site characteristic taxonomies, and importance factors; applies attribute optimization and redundancy analyses to reduce respondent burden while preserving insight.

• Plans and manages survey distribution and fielding, including sampling strategy, multi-language deployment, survey links and email templates for participating companies, site outreach and communications, response monitoring, and initiatives to grow and diversify the global respondent panel.

• Partners with analysts to analyze survey results, interpret findings, and translate data into actionable insights and compelling narratives.

• Develops benchmark reports, publications, and custom client deliverables based on survey findings, including region-, country-, and role-specific analyses and custom data cuts.

• Coordinates and leads client readout meetings and presentations, delivering findings and recommendations to sponsor, CRO, and site audiences up to the executive level.

• Serves as a voice of the site within WCG – builds and maintains trusted relationships with investigators, research coordinators, and site leadership; partners with sites to test survey flow, logic, and feasibility and ensures the site perspective inform WCG products and services.

• Connects survey findings and site insights to other WCG business units; identifies and pursues cross-business opportunities to act on what sites are telling us.

• Partners with marketing and commercial teams to promote survey participation and support commercialization of benchmark reports and related offerings.

• Monitors industry trends in site engagement, site burden, and clinical trial operations to keep the survey program current and differentiated.

• Maintains standards for data quality, respondent confidentiality, and research ethics across the program.

• Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here.

EDUCATION REQUIREMENTS:

• Bachelor’s degree in life sciences, public health, business, or related field required*; advanced degree (e.g., MS, MPH, MBA) preferred.

• *Equivalent experience in clinical research operations, site engagement, or survey research may be considered in lieu of a specific field of study.

CERTIFICATIONS/LICENSE/REGISTRATION REQUIREMENTS:

None required; clinical research certification (e.g., ACRP, SOCRA) a plus.

QUALIFICATIONS/EXPERIENCE:

• 8+ years of experience in clinical research, with significant time in clinical operations, site engagement, site management, or related sponsor, CRO, or site-facing roles.

• Demonstrated success building and managing site engagement programs and long‑term relationships with investigators, study coordinators, and site leadership.

• Experience designing, fielding, and analyzing surveys or voice‑of‑customer research programs strongly preferred.

• Deep understanding of clinical trial operations and the challenges facing research sites, including staffing, workload, technology burden, and study start‑up.

• Excellent presentation and facilitation skills, with experience delivering findings and recommendations to executive audiences.

• Comfortable working with quantitative and qualitative data; able to partner with analysts and translate results for non-technical audiences.

• Strong writing skills for reports, publications, and client communications.

• Established industry network and external visibility (e.g., conference speaking, industry working groups) a plus.

• The candidate must be able to work independently in a fast‑paced environment where direction may change and collaborate effectively across business units and functions.

• Must be dependable, customer‑focused, and results driven.

TRAVEL REQUIREMENTS:

0% – 5%

5% - 10%

10% - 20%

20% - 50%

>50%

#LI-Remote

Pay Range

USD $91,980.00 - USD $143,000.00 /Yr.

EEOC Statement

WCG is proud to be an equal opportunity employer. Qualified applicants will receive consideration for employment based on merit and without regard to race, color, national origin or ancestry, religion or creed, sex, sexual orientation, gender expression, gender identity, age, marital status, pregnancy, family or parental status, disability, genetic information, citizenship, veteran status, or any other legally recognized basis or status protected by federal, state, or local law. WCG complies with the Vietnam Era Veterans' Readjustment Act and Section 503 of the Rehabilitation Act. We promote a "One WCG" culture where all are welcome, respected, valued, and empowered to make a difference every day to advance clinical research.

Location

US-Remote

ID

2134

Position Type

Regular Full Time

Location Type

Remote