Site Enablement Lead – SAP S/4HANA Deployments

Builders FirstSource, Inc.; Irving (TX); On-site; USD 95,000 - 125,000; Full time

Job summary

Builders FirstSource is seeking a Lead, Business Enablement to support SAP S/4HANA deployment at multiple sites, including Irving, TX. You will train users, troubleshoot issues, and reinforce standard processes to ensure smooth adoption during deployment and hypercare.

You will capture field feedback, track readiness KPIs, and work with Deployment Pods and OCM to drive continuous improvement and sustainment across markets and business lines.

Qualifications

• 3 to 5 years in frontline operations or ERP deployment support.
• Hands-on experience with SAP S/4HANA or equivalent ERP system across OTC, EWM, TM, production.
• Ability to translate system and process complexity into actionable guidance for field users.
• Strong troubleshooting, communication, and stakeholder engagement skills.

Responsibilities

• Provide hands-on, site-level support during deployment and hypercare; deliver training, troubleshoot issues, and reinforce standard processes.
• Execute site-level activities end to end; act as primary on-the-ground support for business process adoption.
• Support tracking of readiness KPIs and elevate risks impacting go-live or stabilization.
• Capture structured field feedback and feed into CR pipeline, training updates, and OCM.
• Partner with Deployment Pods during hypercare and transition to ongoing support.
• Escalate technical issues to IT Helpdesk and document systemic gaps for program teams.
• Reinforce adoption of standard processes and prevent reversion to legacy ways of working.

Skills

Frontline operations

ERP deployment support

SAP S/4HANA knowledge

Troubleshooting

Stakeholder engagement

Travel readiness

Tools

SAP S/4HANA

Job description

Builders FirstSource is seeking a Lead, Business Enablement to support SAP S/4HANA deployment at multiple sites, including Irving, TX. You will train users, troubleshoot issues, and reinforce standard processes to ensure smooth adoption during deployment and hypercare.

You will capture field feedback, track readiness KPIs, and work with Deployment Pods and OCM to drive continuous improvement and sustainment across markets and business lines.