Senior SAP Deployment & Service Management Lead

Builders FirstSource; Irving (TX); Presencial; USD 110.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401(k) retirement savings plan

Health insurance

Paid time off

Descripción de la vacante

Builders FirstSource, America's largest supplier of building materials, seeks an SAP Deployment Service Management Lead to bridge BFS operations with Service Desk, SAP teams, and Project Elevate. This is not hands-on SAP configuration.

You will translate symptoms into clear processes, manage incidents, data issues, and access concerns, and ensure end-to-end workflows are understood in business terms. Collaboration, data quality, and readiness for go-live are essential.

Formación

• Bachelor's degree in Business, Information Systems, Supply Chain, Operations, or related field.
• 5+ years of BFS operations, enterprise service management, Service Desk, ServiceNow, or related experience.
• Experience translating business needs into clear issue statements and workflows.
• Experience collaborating with cross-functional teams across business, technical, data, and security teams.

Responsabilidades

• Act as the business-facing bridge among BFS users, Service Desk, Deployment Hub, SAP functional teams, Data, Security, Training, Solution Delivery, and Release Management.
• Translate symptoms and business needs into clear process, data, access, training, workflow, or system language.
• Coordinate triage and assignment across multiple teams to resolve incidents and data issues.

Conocimientos

Business acumen

Cross-functional collaboration

Analytical problem solving

Communication skills

Customer focus

Educación

Bachelor's degree in Business, Information Systems, Supply Chain, Operations

Herramientas

ServiceNow

SAP

Data governance

Descripción del empleo

Builders FirstSource, America's largest supplier of building materials, seeks an SAP Deployment Service Management Lead to bridge BFS operations with Service Desk, SAP teams, and Project Elevate. This is not hands-on SAP configuration.

You will translate symptoms into clear processes, manage incidents, data issues, and access concerns, and ensure end-to-end workflows are understood in business terms. Collaboration, data quality, and readiness for go-live are essential.