Site Coordinator - Access Point

Mission Action LLC; San Francisco, Northern (CA, KY); Hybrid; USD 62,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Long-term disability

Life insurance

Flexible Spending Account

Commuter benefits

Paid holidays

Paid sick leave

Generous vacation with Summer/WinterRe

401(k) with employer matching

Job summary

Mission Action Access Point Site Coordinator is a full-time exempt role based in San Francisco. The position supports four Problem-Solving Specialists, ensuring high-quality paperwork, purchasing travel, and managing financial needs for clients at risk of homelessness.

The Site Coordinator will ensure data is correctly uploaded in databases, coordinate outreach and intakes, and assist with assessments across sites. Interaction with the Program Manager is essential for approvals and consistency.

Qualifications

• Background in and passion for working with low-income and immigrant communities.
• Bilingual in Spanish preferred.
• Experience with crisis intervention and conflict resolution.
• Strong written and verbal communication skills.

Responsibilities

• Coordinate client assignments and triage to ensure access to services.
• Coordinate and support outreach activities.
• Process rental deposits, first/last month rent, relocation costs, and related financials.
• Deliver customer service to clients and providers at all times.
• Ensure client-centered, trauma-informed approaches to housing access and stability.
• Collaborate with staff to analyze information and housing opportunities.
• Oversee data entry and reporting in the ONE system and ensure data quality.
• Develop relationships with community partners for housing and referrals.
• Manage crisis intervention and conflict resolution as needed.
• Support staff trainings, meetings, and program tasks.
• Ensure operational readiness of forms and materials for daily operations.

Skills

Spanish bilingual

Crisis intervention

Customer service

Communication skills

Team collaboration

Data entry accuracy

Problem solving

Proficiency with MS Word

Proficiency with Outlook and Excel

Tools

MS Word

Outlook

Excel

Job description

Job Announcement

Access Point Site Coordinator

Position

Mission Action Access Point Site Coordinator

Program

Mission Action Access Point

Reports to

Program Manager

Compensation

$68,640 per year Full-Time, Exempt. Benefits include medical, dental, vision, long-term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(K) with employer matching.

About the Organization

Mission Action has been growing rapidly, therefore, we have created a lot of new positions in different programs. Please consider joining our team to serve the communities.

Mission Action nurtures individual wellness and cultivates collective power among low-income and immigrant communities to create a more just society. As a multi-issue, multi-strategy organization, we work to improve lives on an individual level as well as affect broader social change by engaging in advocacy and community organizing. We work together across programs to address homelessness, lack of affordable housing, and to support immigrant rights in order to meet the complex needs of our communities and collectively address the root causes of suffering and injustice. To learn more about our organization's model and impact, we encourage you to watch the following video .

About the Program

Access Point in the Mission District is part of the Adult Coordinated Entry System and in partnership with the Department of Homelessness and Supportive Housing (HSH). The purpose of the Coordinated Entry System is to ensure that all people experiencing housing instability are identified, assessed, and matched to appropriate housing opportunities. Through problem solving and housing navigation services, Coordinated Entry seeks to minimize homelessness and help individuals move into safe, stable, and dignified housing.

Coordinated Entry incorporates a system-wide housing first approach and uses standardized tools, assessment, and referral processes to determine and secure the most appropriate response to each client's immediate and long-term housing needs.

Position Summary

The Site Coordinator is responsible for providing daily support to four Problem-Solving Specialists, with their day-to-day activities. This position will support with overseeing the quality of paperwork created by the Problem-Solvers and Housing Navigators before being submitted to the Program Manager for approval. In addition, this position will purchase air tickets, deliver rent check, and handle finance needs to support clients from risks of being homeless. The Site Coordinator will also ensure that data gathered is being uploaded and accurately reflected in database systems designed for tracking. The Site Coordinator will also be responsible with coordinating and supporting staff with Outreach Activities, intakes, and assessments at different sites.

The Site Coordinator will report directly to the Program Manager. The position will work primarily at the Access Point based in the Mission and will be asked to visit other DSCS sites as needed.

Key Responsibilities

• Coordinate client assignments and triage to ensure that clients access the services needed.
• Coordinate and support staff with outreach activities
• Process rental deposits, first and last month rent, relocation travel costs, furniture costs, moving costs, gift cards, and complete the financial reports.
• Practice and model professional customer service to all clients and providers all times.
• Ensure that a client-centered and trauma-informed team approach is conducted that assists clients with exiting homelessness and accessing safe and dignified housing.
• Collaborate with staff to analyze information, situations, and potential opportunities for housing solutions.
• Oversee staff’s daily data entry and reports within the HSH ONE system and address any issues with staff to ensure data quality.
• Develop and foster relationships with community partners for housing and other service referrals.
• Manage crisis intervention and conflict resolution as needed.
• Work one-on-one with clients as necessary, providing either Problem Solving Attend regular staff trainings, meetings, and development activities in collaboration with the Program Manager
• Ensure that all material and forms necessary to conduct daily operations are ready and available for staff use
• Ensure that all important documents necessary for daily operations are available in Share Point for all staff to access
• Manage and monitor the tracking of relevant and important daily data

Other Organizational Duties

• Conduct business in accordance with the Mission Action Employee Handbook, exercising sound judgment and serving the best interests of the agency and thecommunity.
• Commit yourself to treating each community member with respect anddignity.
• Perform other duties asassigned.

Knowledge, Skills, and Abilities

• Background in and passion for working with low-income and immigrant communities around issues of affordable housing, land use, and/or immigrant & worker rights; familiarity with these issues in the Mission District and San Francisco, highly desired.
• An understanding of intersectionality and the needs of communities impacted by homelessness in San Francisco, particularly in the Mission District.
• A strong commitment to housing justice, as well as inclusive and multi-cultural programming. Demonstrated knowledge/experience working with individuals experiencing homelessness.
• Bilingual (written and oral) in Spanish preferred.
• Experience with crisis intervention, establishing boundaries, conflict resolution, and de-escalation.
• Strong written and oral communication skills.
• Ability to work both independently and as a member of a multi-disciplinary team.
• Proficiency with basic computer programs including Microsoft Word, Outlook, and Excel. Knowledge of the ONE System preferred.
• Experience with excellent provision of Customer Service
• Demonstrated experience with critical thinking

Mission Action (www.dscs.org) is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.