Service Coordinator - Housing Focused (Bilingual)

Mission Neighborhood Health Center; San Francisco (CA); On-site; USD 33,709 - 36,203; Full time

Benefits offered by this job

401(k) retirement plan

Paid time off and holidays

Medical, dental, vision insurance

Job summary

Mission Neighborhood Health Center is seeking a Service Coordinator - Housing Focused (Bilingual) to assist individuals experiencing or at risk of homelessness with housing navigation, applications, and individualized housing plans. You will coordinate with housing providers, maintain accurate records, and offer culturally responsive services in a trauma-informed manner.

The role requires English and Spanish fluency and reports to the Program Manager.

Qualifications

• Bilingual in English and Spanish required.
• Two years of experience in case management, housing navigation, intake and assessment, or related direct services.
• Proficiency with MS Office; ability to learn electronic case management systems like ONE System or Epic.

Responsibilities

• Provide one-on-one housing navigation and develop individualized housing plans.
• Assist clients with housing applications and required documents.
• Maintain confidential client records per HIPAA and regulatory standards.
• Coordinate with landlords, housing providers, and partner agencies for placements.
• Communicate updates and barriers to supervisors and care teams.

Skills

Bilingual English/Spanish

Case management

Microsoft Office

Electronic case management

Education

High school diploma or equivalent

Associate degree in Human Services or related

Tools

ONE System

Epic

Microsoft Excel

Job description

The Mission Neighborhood Health Center (MNHC) is a non‑profit, multi‑site community health organization offering comprehensive health services in the Mission and Excelsior Districts of San Francisco. The center offers primary health care services, adult medicine, pediatrics, family planning, OB/GYN, HIV and homeless services. We advocate for health equity and deliver innovative, high‑quality services responsive to the neighborhoods and diverse communities we serve.

We are currently looking for qualified candidates for our Service Coordinator - Housing Focused (Bilingual) role.

Please note: This role requires applicants to be bilingual in English and Spanish.

This position reports to the Program manager, integrated services and is a Full-Time, Non-Exempt role with a hourlyrange of $24.47 to $26.28.

PRIMARY OBJECTIVE

The Service Coordinator – Housing focused provides one-on-one support to individuals experiencing or at risk of homelessness, assisting clients with housing applications, individualized housing plans, and documentation. This role coordinates with housing providers and partner agencies to facilitate successful placements while maintaining accurate records in the HSH ONE System and delivering trauma-informed, culturally responsive services.

ESSENTIAL FUNCTIONS & RESPONSIBILITIES

• Provide one-on-one housing navigation services to assigned clients experiencing or at risk of homelessness, including developing individualized housing plans and identifying appropriate housing opportunities.
• Assist clients in completing housing applications and gathering required documentation, including identification, income verification, benefits, and other eligibility documents.
• Maintain regular communication with clients throughout the housing placement process, providing updates, encouragement, and promptly communicating changes, concerns, or barriers to the supervisor or case management team.
• Coordinate with property managers, leasing agents, housing providers, and partner agencies to support successful housing placements.
• Maintain accurate, timely, and confidential client records in the HSH ONE System and other required databases in accordance with HIPAA, agency, and regulatory standards.
• Provide professional, trauma-informed, culturally responsive, and linguistically appropriate services, including support for Spanish-speaking clients.
• Educate clients about available housing resources, benefits, and community services, advocate for clients, and provide referrals to internal MNHC programs and external community resources.
• Participate in outreach, case conferencing, multidisciplinary team meetings, and care coordination activities as assigned.
• Participate in required training, staff meetings, and professional development activities.
• Perform other duties as assigned to support program operations and client success.

CORE COMPETENCIES

Communication & Interpersonal Skills

• Establish rapport and maintain collaborative relationships with clients, landlords, healthcare providers, community partners, and multidisciplinary teams.
• Communicate clearly and professionally in all interactions.

Professionalism & Accountability

• Demonstrate reliability, emotional maturity, and accountability.
• Maintain punctuality, consistent attendance, and respectful interactions with clients, coworkers, and partners.
• Maintain appropriate professional boundaries and exercise sound judgment in all interactions.

Organizational Skills

• Manage multiple priorities in a fast-paced environment.
• Demonstrate strong time management and problem-solving skills.

Teamwork

• Work independently while contributing effectively as a member of a multidisciplinary team.
• Collaborate with multidisciplinary teams and community partners to coordinate services and improve housing outcomes.

Safety & De-escalation

• Use conflict resolution, de-escalation, and crisis intervention skills effectively.
• Remain calm and professional when working with individuals experiencing behavioral health challenges, substance use disorders, or housing crises.

MINIMUM QUALIFICATIONS

• High school diploma or equivalent.
• Bilingual in English and Spanish.
• Two years of experience providing case management, housing navigation, intake and assessment, service planning, documentation, referrals, or other direct services to individuals experiencing homelessness or housing instability.
• Proficiency in Microsoft Office Suite (Word, Outlook, Excel) and the ability to quickly learn electronic case management systems, including ONE System, Epic, or similar databases.

PREFERRED QUALIFICATIONS

• Associate degree in Human Services, Social Work, Psychology, Behavioral Health, or a related field.
• Completion of a Case Management Certificate or other relevant workforce training program.
• Experience using electronic databases such as ONE System, Epic, or similar case management systems.
• Knowledge of San Francisco's homelessness response system, Adult Coordinated Entry, and housing resources.
• Experience working in homeless services settings such as shelters, navigation centers, resource centers, HSH-funded programs, permanent supportive housing, rapid rehousing, behavioral health programs, or community-based organizations.
• Experience working with individuals experiencing homelessness, serious mental illness, substance use disorders, or other vulnerable populations; lived experience welcomed and valued.

To learn more about our organization, please visit our website at www.mnhc.org. We offer a full range of benefits which includes the following:

• 401(k) retirement savings plan includes a company contribution
• Vacation: 2 weeks annually
• Paid educational leave: 40 hours annually
• Medical insurance: zero out-of-pocket expense under the base plan
• Dental and vision insurance provided at no cost to the employee
• Life insurance includes a free basic policy with an optional voluntary plan
• Paid time off includes 12 paid holidays, a birthday holiday, two floating holidays and 12 sick days per year
• Flexible spending accounts for health and dependent care expenses
• Commuter benefits

As a condition of employment, all candidates are required to provide documentation of current immunizations, including COVID-19 and TB test results valid within the last two (2) years must be submitted before the start date, as well as MMR immunization. Failure to provide this documentation may result in a delayed start or withdrawal of the job offer.

Mission Neighborhood Health Center is an Equal Employment Opportunity employer committed to fostering an inclusive environment for our diverse workforce. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, or other applicable legally protected characteristics. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment for qualified applicants with arrest and conviction records.