Program Manager - DSP

Mission Action LLC; San Francisco (CA); On-site; USD 67,500 - 82,500; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(K) with employer matching

Flexible spending account

Generous vacation with Summer and Winter Recess

Job summary

Mission Action LLC is seeking a Program Manager to oversee the Dolores Shelter Program in San Francisco. This full-time position involves managing four small emergency shelters and a kitchen, ensuring compliance with regulations, and leading a diverse team.

The ideal candidate will have a Bachelor's degree and experience in program management, budget oversight, and bilingual Spanish/English skills. Benefits include comprehensive medical coverage, paid time off, and a 401(K) plan.

Qualifications

• 3 years of program management experience.
• Proven ability to manage government contracts and budgets.
• Experience supervising staff.

Responsibilities

• Oversee operations of four emergency shelters and kitchen.
• Develop program policies and procedures.
• Coordinate budget and manage contracts.

Skills

Program management

Staff supervision

Bilingual Spanish/English

Conflict mediation

Meeting facilitation

Education

Bachelor's degree or equivalent experience

Tools

Microsoft Office (Word, Excel, Outlook)

Databases for grant management

Job description

Job Announcement

Reports to: Director of Housing & Shelter Programs

Compensation: $75,000 annual salary, Full-time, exempt position. Benefits include medical, dental, vision, long-term disability, life insurance, flexible spending account, commuter benefits, paid holiday, paid sick leave, generous vacation with Summer Recess and Winter Recess, and 401(K) with employer matching.

Schedule: Full-Time Exempt position (generally M-F, 9 a.m. - 5 p.m. with occasional evening or weekend hours as needed)

Program and Position Summary

The primary role of the Program Manager is the administration and program management of the Dolores Shelter Program, which operates four small emergency shelters and a kitchen. The Program Manager oversees day-to-day operations of all shelters and the kitchen, evaluates impact and effectiveness, establishes goals, manages staffing, contracts with partner agencies, city departments, and community.

Duties & Responsibilities

Program & Facility Oversight and Administration

• Provide day-to-day oversight for all functions at four program shelters and a kitchen
• In coordination with the Director of Housing & Shelter Programs, develop & maintain all program policies and procedures, incorporating staff and resident input
• Assist the Director of Housing & Shelter Programs with program planning & implementation, including assessing and improving program quality
• Ensure compliance with all governmental regulations, loan agreements, contracts, and other funding and legal requirements
• Research industry best practices and modify service delivery, as appropriate
• Coordinate program budget and contracts with the Director of Housing/Shelter, including reviewing and approving expenditures and submitting invoices to finance department in a timely manner
• Provide data to the Director of Housing/Shelter for government and funders reports, including developing and implementing data collection systems
• Facilitate monthly community meetings to address client questions, needs, and concerns
• Establish and maintain linkages with relevant government agencies, including the Mayor's Office of Housing and Community Development, and the SF Human Services Agency; and community groups such as the Local Homeless Board and the Homeless Emergency Service Providers Association
• Along with the Director of Housing & Shelter, maintain linkages and serve as a liaison with program partners and other shelter programs
• Respond to client complaints and shelter emergencies, as needed
• Engage in advocacy activities related to maintaining and improving services for clients, as time and other duties allow
• Perform other duties related to program & facility oversight and administration as assigned

Personnel: Hiring, Training and Supervision

• Provide direct supervision to Operations Directors, Shelter Monitors, and Case Directors
• Recruit, hire, train, supervise, and evaluate qualified staff; develop and foster teamwork and collaboration; and take personnel actions as appropriate in coordination with the Director of Housing and Shelter Programs
• Facilitate semi-monthly staff meetings to share information and troubleshoot with staff
• Review and approve timesheets on a bi-monthly basis and ensure timely delivery to Bookkeeper
• Approve staff requests for time off according to the Leave Request Procedures
• Perform other personnel-related duties as assigned

Other Organizational Duties

• Maintain professional attitude and work ethic
• Comply with Mission Action policies and procedures, and laws pertaining to the operation of Mission Action
• Participate in ongoing professional development throughout the year
• Attend Mission Action's Staff Meetings, and other participate in other teams and committees, as assigned
• Perform other organizational duties as assigned

Qualifications/ Experience

Management

• Bachelor's degree or equivalent experience and three years of experience in program management
• Ability to monitor and manage government contracts and budgets
• Two years experience supervising staff
• Experience in establishing and managing administrative systems
• Knowledge of social services resources in San Francisco
• Bilingual Spanish/English (verbal and written) required

Programming

• Experience working with people from diverse backgrounds including immigrants and the LGBTQ community
• Experience in the fields of affordable housing, supportive housing, and/or homelessness

Other

• Knowledge of Microsoft Office programs such as Word, Excel and Outlook; experience using databases and grant management systems (GMS, CMS, etc.) a plus
• Excellent skills in written and oral communication, conflict mediation, and meeting facilitation
• Ability to read financial statements and manage budgets.
• Ability to work independently and manage time effectively
• Ability to work some evenings and weekends as required by program needs

The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Mission Action ( www.dscs.org ) is an equal-opportunity employer which values lived experience and seeks applicants of the greatest diversity possible. We encourage people of color, women, older people, members of the LGBTQ community, and individuals with disabilities, including HIV and community members who grew up in the Mission District. Pursuant to the SF Fair Chance Ordinance, we will consider for employment, qualified applicants with arrest and conviction records.