Site Coordinator

Highbar; Wayland (IA); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k)

Disability & Life Insurance

Fitness & Wellness program

Paid holidays and PTO

Flexible work hours

Community volunteer opportunities

Job summary

Joint Ventures Physical Therapy, affiliated with Highbar, is hiring a Site Coordinator to oversee administrative functions and support clinic operations across locations in New England. The role involves training staff, coordinating scheduling, and ensuring top-tier patient service.

This full-time position emphasizes daily operational excellence, accurate authorization handling, and collaborative work with the Clinic Director. Immediate need with competitive benefits and opportunities for growth.

Qualifications

• Two to three years of related experience and/or training.
• Associate degree in healthcare administration or a related field preferred.

Responsibilities

• Trains and onboards administrative staff (PCCs) and Exercise Specialists in administrative components.
• Assists in coordinating and scheduling PCCs and Exercise Specialists to ensure adequate administrative support.
• Promotes clinic efficiency and effectiveness through implemented recommendations.
• Oversees the clinic's daily service excellence including facility maintenance, IT issues, and patient experience.
• Monitors key performance metrics such as cancellations, no-shows, visits, and authorization metrics.
• Manages insurance authorizations within the clinic or region.
• Handles patient interactions and collects co-pays with proper documentation.
• Manages patient appointments, cancellations and therapist schedules to fill openings via the medical records system.
• Documents patient visits and shares necessary information with physicians.
• Interfaces with insurance companies to obtain authorizations and track approvals.
• Monitors patient accounts and runs day sheets and balance reports.
• Produces weekly reports and dashboards (Affidavit reporting, eligibility dashboard, active cases).
• Performs other duties as assigned.

Education

High school diploma or GED

Associate degree in healthcare administration or related field

Job description

Joint Ventures Physical Therapy is Hiring!

Help us revolutionize the Physical Therapy industry! Joint Ventures Physical Therapy is proudly affiliated with Highbar Physical Therapy, and we’re excited to continue growing our team together. As a leading outpatient physical therapy practice with locations across New England, we are committed to delivering life-changing outcomes for our patients.

Join us as a Site Coordinator!

The Site Coordinator enjoys working in a collaborative team structure and thrives wearing multiple hats. This position will provide administrative training, oversee the day to day activities and authorizations within their clinic or region, and communicate closely with the Clinic Director.

Please note - this is a full time, immediate need.

What You'll Do:

• Trains and onboards administrative staff (PCCs); trains Exercise Specialists on the administrative components of their role.
• Under the direction of the Practice Manager assists in coordinating and scheduling PCCs and Exercise Specialists to ensure adequate administrative support.
• Participates in making and implementing recommendations to promote clinic efficiency and effectiveness.
• Responsible for the clinic's daily service excellence, including facility maintenance, IT issues, and excellent customer experience.
• Monitors key performance metrics: cancellations, no-shows, visits, customer service, authorization metrics.
• Oversees authorizations within the clinic or region.
• Answers multiple line telephone system, obtaining demographic and insurance information from new patients being scheduled for an initial evaluation.
• Collects co-payments from patients, clearly documenting transaction on a written receipt.
• Runs daily co-pay collection reports to ensure collection accuracy.
• Responsible for patient appointments, cancellations and reviewing therapist schedules to effectively fill openings through a medical records system, documenting pertinent conversations for future reference.
• Documents patient visits, faxing initial evaluations, discharge summaries and notes to the appropriate physician.
• Interfaces with insurance companies to obtain authorization for all insurances, including tracking visits approved.
• Negotiate payment terms with customers in accordance with established guidelines to minimize collection agency potential.
• Regularly monitors patient accounts by frequently running detailed day sheet, POC compliance and balance report.
• Completes weekly reporting and dashboard items such as: Affidavit reporting, eligibility dashboard and active cases.
• Other duties may be assigned.
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Qualifications:

• High school diploma or general education degree (GED)
• Two to three years of related experience and/or training
• Associate degree in healthcare administration or a related field of study preferred

Compensation Package:

• Starting at $20/hour, with compensation adjusted based on experience, skills, and role alignment
• We also offer a comprehensive benefits package including Medical, Dental & Vision; 401(k); voluntary disability and life insurance options; Fitness & Wellness program; paid holidays and paid time off; flexible work hours; community volunteer opportunities, and more.

More About Us:

We develop leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals.

We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.