Site Coordinator

Rallyday Partners; Bridgewater (MA); On-site; USD 41,000 - 52,000; Full time

Job summary

Peak Physical Therapy & Sports Performance is hiring a Site Coordinator to support clinic operations across New England locations. You will train and supervise administrative staff, coordinate scheduling for PCCs and therapists, and drive daily service excellence with focus on patient experience.

The role emphasizes collaboration with the Clinic Director, data reporting, and liaison with insurance for authorizations, while overseeing daily operations and ensuring smooth clinic performance.

Qualifications

• Two to three years of related experience and/or training.
• High school diploma or GED.

Responsibilities

• Trains and onboards administrative staff (PCCs) and staff.
• Coordinate and schedule PCCs and Exercise Specialists.
• Monitor clinic efficiency and service quality.
• Manage patient appointments, cancellations, and therapist schedules.
• Handle authorizations with insurance providers and track approvals.

Skills

Administrative experience

Customer service

Education

Associate degree in healthcare administration

Tools

Medical records system

Authorization workflow tools

Job description

We're Hiring - Join Peak Physical Therapy, a Highbar Practice!

Help us revolutionize the Physical Therapy industry! Peak Physical Therapy & Sports Performance is proudly affiliated with Highbar Physical Therapy, and we’re excited to continue growing our team together. As a leading outpatient physical therapy practice with locations across New England, we are committed to delivering life-changing outcomes for our patients.

Join us as a Site Coordinator!

The Site Coordinator enjoys working in a collaborative team structure and thrives wearing multiple hats. This position will provide administrative training, oversee the day to day activities and authorizations within their clinic or region, and communicate closely with the Clinic Director.

Please note - this is a full time, immediate need.

What You'll Do:

• Trains and onboards administrative staff (PCCs); trains Exercise Specialists on the administrative components of their role.
• Under the direction of the Practice Manager assists in coordinating and scheduling PCCs and Exercise Specialists to ensure adequate administrative support.
• Participates in making and implementing recommendations to promote clinic efficiency and effectiveness.
• Responsible for the clinic's daily service excellence, including facility maintenance, IT issues, and excellent customer experience.
• Monitors key performance metrics: cancellations, no-shows, visits, customer service, authorization metrics.
• Oversees authorizations within the clinic or region.
• Answers multiple line telephone system, obtaining demographic and insurance information from new patients being scheduled for an initial evaluation.
• Collects co-payments from patients, clearly documenting transaction on a written receipt.
• Runs daily co-pay collection reports to ensure collection accuracy.
• Responsible for patient appointments, cancellations and reviewing therapist schedules to effectively fill openings through a medical records system, documenting pertinent conversations for future reference.
• Documents patient visits, faxing initial evaluations, discharge summaries and notes to the appropriate physician.
• Interfaces with insurance companies to obtain authorization for all insurances, including tracking visits approved.
• Negotiate payment terms with customers in accordance with established guidelines to minimize collection agency potential.
• Regularly monitors patient accounts by frequently running detailed day sheet, POC compliance and balance report.
• Completes weekly reporting and dashboard items such as: Affidavit reporting, eligibility dashboard and active cases.
• Other duties may be assigned.
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Qualifications:

• High school diploma or general education degree (GED)
• Two to three years of related experience and/or training
• Associate degree in healthcare administration or a related field of study preferred

Compensation Package:

• Starting at $20/hour, with compensation adjusted based on experience, skills, and role alignment
• We also offer a comprehensive benefits package including Medical, Dental & Vision; 401(k); voluntary disability and life insurance options; Fitness & Wellness program; paid holidays and paid time off; flexible work hours; community volunteer opportunities, and more.

Take the next step in your career with Peak Physical Therapy & Sports Performance – Apply today!

More About Us:

We develop leading-edge physical therapists who practice at the top of their license, acting as primary care providers for musculoskeletal disorders, and challenging themselves and their patients to reach new goals.

Peak Physical Therapy & Sports Performance is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, gender, gender identity, sexual orientation, disability, age, or veteran status.