Site Coordinator

Ricoh Americas Corporation; Pontiac (MI); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Life insurance

Disability insurance

401K

HSA

FSA

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh Americas Corporation seeks a Site Coordinator to manage daily operations at a single-site location, handling mail, copy, imaging, and related services while ensuring high-quality customer interactions.

You will operate office equipment, coordinate couriers and reception, and support service excellence initiatives to meet SLA goals and optimize resource use.

Qualifications

• Strong customer service orientation.
• Basic technical aptitude.
• Effective written and verbal communication skills.
• Tactical thinking and decision-making skills.

Responsibilities

• Oversee daily operations of a mail room, copy center, or scanning facility.
• Operate office equipment (PCs, copiers, imaging, mail devices).
• Coordinate courier, reception, shipping/receiving, and mail processing tasks.
• Maintain professional relationships with customers and site occupants.
• Implement and manage Ricoh Service Excellence programs.
• Meet SLAs by understanding equipment and software requirements.
• Achieve profitability by efficient use of materials and supplies.
• Maintain daily operations including work orders, inspections, reporting issues.
• Interact with vendors and facility management.
• Manage office supply inventory and reordering.
• Coordinate conference room scheduling and A/V resources.
• Provide daily updates and reports to leadership and customers.

Skills

Customer service

Technical aptitude

Communication

Problem solving

Time management

Education

High school diploma or GED

Tools

Office software

Job description

Site Coordinator Position Profile

Accountable for the daily operations of a single-person site. Responsible for performing contracted office services, including but not limited to copy services, courier services, managed print services, hospitality, imaging, and mail services.

Job Duties and Responsibilities

• Responsible for daily operations of a mail room, copy center, or scanning facility.
• Operate office equipment such as PCs, copiers, multifunction devices, imaging equipment, and mail equipment.
• May be responsible for courier services, reception services, switchboard operations, shipping and receiving, and mail processing and delivery.
• Handle daily customer interactions and maintain professional relationships.
• Responsible for the effective implementation and management of Ricoh Service Excellence programs.
• Understand and efficiently operate required equipment and software to meet service-level agreements (SLAs).
• Achieve profitability goals by effectively utilizing company materials and supplies.
• Maintain daily operational functions, including creating and completing work orders, contractor monitoring, inspections, reporting facility issues, and providing general support as needed.
• Interact with contracted vendors, facility management, and site occupants.
• Manage office supply inventory and reordering as needed.
• Coordinate conference room scheduling and A/V equipment resources.
• Maintain positive working relationships with all employees through professional communication.
• Collect and provide operational data to leadership and customers, including monthly reporting where required.
• Ensure financial responsibilities are met.
• Perform other duties as assigned.

Qualifications (Education, Experience, and Certifications)

Typically Requires:

• High school diploma or GED required.
• 1+ years of experience in a related field (B2B and/or technical environment).
• 1+ year of customer-facing work experience required.
• Demonstrated knowledge and understanding of technology.

Knowledge, Skills, and Abilities

• Tactical thinking and decision-making skills.
• Ability to present information to small groups.
• Moderate problem-solving skills.
• Strong customer service orientation.
• Basic technical aptitude.
• Effective written and verbal communication skills.

Working Conditions, Mental and Physical Demands

• Typically works in an office environment with adequate lighting, ventilation, and a normal range of temperature and noise levels.
• Work assignments are varied and may require interpreting, comprehending, and applying complex information and instructions.
• Prepare, provide, and communicate diversified information.
• Some physical effort is required. Duties may involve walking, standing, bending, reaching, lifting, or carrying objects weighing up to 50 pounds.
• Moderate dexterity required, including regular use of calculators, keyboards, hand tools, and eye‑hand coordination.

The above statements are intended to describe the general nature and level of work performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, skills, efforts, or working conditions associated with the role.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer‑obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high‑performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose‑driven and passionate team, come create with us, and help drive our high‑performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.