Customer Service Specialist

Ricoh Americas Corporation; Atchison (KS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Retirement savings plan (401K)

Health Savings Account (HSA)

Flexible Spending Account (FSA)

Tuition assistance

Paid vacation

Paid holidays

Job summary

Ricoh Americas Corporation is seeking a Senior On-Site Service Specialist to deliver premier operations support for clients using high-volume copy and print equipment. You will troubleshoot, perform maintenance, and coordinate service calls while providing exceptional customer service on site.

You will maintain records, manage inventory, and assist with meeting room setups and reception duties as needed, all while upholding safety standards and professional conduct.

Qualifications

• High school diploma or GED and at least 1 year of relevant work experience.
• Proficiency in MS Office Suite.
• Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.

Responsibilities

• Operate high-volume print/copy machines with quality and efficiency.
• Troubleshoot equipment and escalate technical issues as needed.
• Provide excellent customer service by handling inquiries and coordinating service calls.
• Maintain records, manage inventory, and bill for services rendered.
• Collaborate with team to ensure smooth delivery and support building functions.
• Assist with meeting room setups, light maintenance, and reception duties.
• Uphold safety standards and proper protocols when handling equipment.

Skills

Communication skills

MS Office

Education

High school diploma or GED

Tools

MS Office Suite

Job description

Summary:

Join our dynamic team as a Senior On-Site Service Specialist, where you will play a pivotal role in transforming our clients' experience through top-notch operations support. You will engage with cutting-edge technology in high-volume duplicating, production, sorting, and mailing tasks, ensuring seamless operations and client satisfaction. Whether it is performing maintenance, troubleshooting, or providing reception services, you will be the heart of our service delivery.

Roles and Responsibilities:

• Operate high-volume 2D or 3D print and copy machines, ensuring top-notch quality and efficiency.
• Provide essential equipment troubleshooting and elevate technical issues promptly for resolution.
• Deliver exceptional customer service by addressing inquiries, coordinating service calls, and managing job requests.
• Maintain meticulous records, manage inventory, and calculate charges for services rendered.
• Collaborate with team members to ensure smooth delivery of completed jobs and support various building functions.
• Embrace flexibility by occasionally assisting with meeting room setups, light maintenance, and reception duties.
• Uphold safety standards and adhere to protocols while handling equipment and materials, ensuring a secure work environment.

Qualifications Must Have:

• High school diploma or GED, coupled with minimum one year of relevant work experience.
• Proficiency in basic computer skills, including MS Office Suite.
• Strong communication skills and ability to thrive in a fast-paced, customer-centric environment.

Qualifications Nice to Have:

• Previous experience in copy jobs or related fields.
• Basic knowledge of electronics and copier equipment repair.
• Valid driver's license with minimum auto insurance coverage.

In this role, you will be at the forefront of innovation, providing solutions and exceptional service.

Come Create at Ricoh:

If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence.

Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow.

Invest in Yourself:

At Ricoh, you can:

• Choose from a broad selection of medical, dental, life, and disability insurance options.
• Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments.
• Augment your education with team member tuition assistance programs.
• Enjoy paid vacation time and paid holidays annually
• Tap into many other benefits to enhance your health, wellness, and ongoing personal and professional development.