Silver Baron Lodge Guest Services Supervisor - Winter 2026 - 27

Deer Valley Resort Company, LLC; Deer Valley (WA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

401k

Health benefits

Ski privileges

Subsidized meals

Employee discounts

Job summary

Alterra Mountain Company is seeking a Guest Services Supervisor for the Silver Baron Lodge front desk in Deer Valley. You will support the front office manager, supervise staff, and ensure guest, owner, and employee satisfaction. Responsibilities include check-in/out, guest services, reservations, and staff training.

The role requires a supervisory background, valid driver's license, and the ability to work varied shifts including overnights. Seasonal employment with competitive hourly pay.

Qualifications

• Previous supervisory experience required (seasonal)
• Staff leadership, coaching, and mentoring experience preferred
• Must have a valid driver's license and clean driving record
• Excellent understanding of computers, systems, and guest service tools
• Must be able to work varied shifts, including overnight shifts

Responsibilities

• Check guests in and out and settle guest balances upon departure
• Give guests directions, information, and instructions
• Make reservations for restaurants, transportation, childcare, and activities for guests, FITs, and owners
• Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff
• Handle cash, credit card, and lift ticket sales daily and log all tickets, vouchers, and gift cards sold
• Balance and close out lift ticket sales at the end of the day
• Proactively solve guest, owner, and employee problems with urgency, respect, and empathy
• Assist with bellstaff and concierge duties, such as fulfilling special guest requests and transporting guests
• Work with the front office manager to develop processes and ensure smooth operation at the front desk
• Assist with staff scheduling, training, and timecard completion
• Check guest requests three days prior to arrival and ensure they are met
• Ensure bell staff maintains vehicles and completes check lists daily
• Other duties as assigned

Skills

Staff leadership

Coaching & mentoring

Customer service

Driver's license

Computer skills

Job description

PURPOSE OF POSITION:

A Guest Services Supervisor's main objective is to support the front office manager and ensure guest, owner, and employee satisfaction at the front desk of Silver Baron Lodge.

RESPONSIBILITIES:

• Check guests in and out and settle guest balances upon departure
• Give guests directions, information, and instructions
• Make reservations for restaurants, transportation, childcare, and other activities for guests, FITs, and owners
• Help the front office manager recruit, manage, train, motivate, and evaluate the front desk staff
• Handle and complete cash, credit card, and lift ticket sales transactions daily and log all tickets, vouchers, gift cards, and gift baskets sold
• Balance and close out lift ticket sales at the end of the day
• Proactively solve guest, owner, and employee problems with urgency, respect, and empathy
• Assist with bellstaff and concierge duties, such as fulfilling special guest requests, coordinating transportation for pick-ups and drop-off, and assisting guests with luggage
• Work with the front office manager to develop processes and procedures to ensure smooth operation and flow at the front desk
• Assist guest services manager with creating staff schedules, training, and completing timecards
• Check for guest requests and services three days prior to arrival and ensure these requests are met
• Ensure bell staff is properly maintaining the vehicles and completing check lists daily
• Other duties as assigned

QUALIFICATIONS:

• Previous supervisory experience required
• Staff leadership, coaching, and mentoring experience preferred
• Must have basic mechanical knowledge of the guest services fleet vehicles, tools, and equipment
• Must have a valid driver's license and clean driving record
• Excellent understanding of computers, systems, and guest service tools
• Must be able to work varied shifts, including overnight shifts

DATES OF EMPLOYMENT:

Seasonal

PAY RATE:

$22.00 per hour Deer Valley Resort is an Equal Opportunity Employer.

Find a great job at a resort that’s not only one of the best in the world, but it also feels a lot like home. Our outstanding perks and benefits include a NEW starting wage of $20 per hour, 401k, health benefits, ski privileges, subsidized meals, discounts, and more! Explore indoor and outdoor opportunities in: Food & Beverage, Housekeeping, Lodging Operations, Mountain Operations, and Ski School.

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