Signavio Program Manager: BPM & SaaS Deployment Lead

Johnson & Johnson Co.; Titusville (NJ); Hybride; USD 122 000 - 213 000; Plein temps

Avantages offerts par ce poste

Hybrid work

Travel opportunities

Résumé du poste

Johnson & Johnson in multiple locations seeks a Signavio Program Manager to lead the deployment, ongoing support, and adoption of Signavio across the organization. The role combines technical delivery, vendor management, process governance, and change management to ensure measurable process excellence.

Excellent candidates will have 8+ years in BPM/SaaS deployment, strong knowledge of Signavio, APIs, and ERP integrations, and proven cross-functional collaboration abilities.

Qualifications

• EDUCATION: Minimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree strongly preferred
• Experience and Skills: 8 years of relevant work experience including 5 years experience leading SaaS deployment/support programs, preferably in BPM/process management
• Required Skills: Business Process Management Tools; Process Management; SaaS Deployment

Responsabilités

• Lead end-to-end deployment of Signavio (configuration, integrations, testing, cutover, and post-go-live support).
• Own the production stability and day-to-day support model (incident management, triage, root cause analysis, and SLA tracking).
• Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change.
• Configure and maintain platform settings, libraries, templates, process repositories, and user access controls.
• Design and implement integrations with core systems (ERP, identity, reporting tools) and APIs; coordinate with engineering/IT teams for secure and performant solutions.
• Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials.
• Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews.
• Measure program success and report KPIs (uptake/adoption, availability, time-to-resolution, process coverage, compliance metrics).
• Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management.
• Supervise and coach direct reports and contractors supporting deployments, integrations, and application support.

Connaissances

Signavio

SaaS deployment

Stakeholder management

Process governance

Training materials

Change management

IT integration

English proficiency

Formation

High School or equivalent

Bachelor’s degree strongly preferred

Outils

Signavio

SAP

Description du poste

Johnson & Johnson in multiple locations seeks a Signavio Program Manager to lead the deployment, ongoing support, and adoption of Signavio across the organization. The role combines technical delivery, vendor management, process governance, and change management to ensure measurable process excellence.

Excellent candidates will have 8+ years in BPM/SaaS deployment, strong knowledge of Signavio, APIs, and ERP integrations, and proven cross-functional collaboration abilities.