IM Transcend-Program Manager, Signavio

Johnson & Johnson Co.

Titusville (NJ)

Hybrid

USD 122,000 - 213,000

Full time

9 days ago

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Benefits offered by this job

Hybrid work

Travel opportunities

Job summary

Johnson & Johnson in multiple locations seeks a Signavio Program Manager to lead the deployment, ongoing support, and adoption of Signavio across the organization. The role combines technical delivery, vendor management, process governance, and change management to ensure measurable process excellence.

Excellent candidates will have 8+ years in BPM/SaaS deployment, strong knowledge of Signavio, APIs, and ERP integrations, and proven cross-functional collaboration abilities.

Qualifications

EDUCATION: Minimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree strongly preferred
Experience and Skills: 8 years of relevant work experience including 5 years experience leading SaaS deployment/support programs, preferably in BPM/process management
Required Skills: Business Process Management Tools; Process Management; SaaS Deployment

Responsibilities

Lead end-to-end deployment of Signavio (configuration, integrations, testing, cutover, and post-go-live support).
Own the production stability and day-to-day support model (incident management, triage, root cause analysis, and SLA tracking).
Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change.
Configure and maintain platform settings, libraries, templates, process repositories, and user access controls.
Design and implement integrations with core systems (ERP, identity, reporting tools) and APIs; coordinate with engineering/IT teams for secure and performant solutions.
Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials.
Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews.
Measure program success and report KPIs (uptake/adoption, availability, time-to-resolution, process coverage, compliance metrics).
Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management.
Supervise and coach direct reports and contractors supporting deployments, integrations, and application support.

Skills

Signavio

SaaS deployment

Stakeholder management

Process governance

Training materials

Change management

IT integration

English proficiency

Education

High School or equivalent

Bachelor’s degree strongly preferred

Tools

Signavio

SAP

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com.

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function: Technology Product & Platform Management
Job Sub Function: Technical Product Management
Job Category: People Leader
All Job Posting Locations: Raritan, New Jersey, United States of America, Titusville, New Jersey, United States of America

Job Description: About Innovative Medicine Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way. Learn more at https://www.jnj.com/innovative-medicine.

Transcend is a global business transformation program that will modernize our foundational transactional processes and harmonize them into one \"clean\" ERP as a standardized platform for growth and efficiency gains. This program will simplify the Pharmaceutical ERP landscape from 7 to 1, standardizing processes to have a cost-effective, fit-for-purpose digital backbone that will enable us to support the Pharmaceutical business with agility. Additionally, the program will remediate the end-of-life system exposure that we risk towards the end of this decade.

Please note that this role is available across multiple countries and may be posted under different requisition numbers to comply with local requirements. While you are welcome to apply to any or all of the postings, we recommend focusing on the specific country(s) that align with your preferred location(s): United States - Requisition Number: R-072616; Belgium, Ireland, and Italy - Requisition Number: R-072110; Canada- Requisition Number: R-072610; Netherlands- Requisition Number: R-107016. Remember, whether you apply to one or all of these requisition numbers, your applications will be considered as a single submission.

We are searching for the best talent for a Transcend: Signavio Program Manager! This hybrid position will be located in Latina, Italy. Alternate hybrid locations may be considered in Titusville, New Jersey; Raritan, New Jersey; Toronto, Canada; Latina, Italy; Cork, Ireland; Beerse, Belgium. Alternate locations and Remote work may be considered for the right candidate.

We are seeking an experienced, hands-on Manager to lead the deployment, ongoing support, and adoption of our Signavio process management program. This role combines technical delivery, vendor and stakeholder management, process governance, and change management to ensure Signavio enables consistent, measurable process excellence across the organization.

Key Responsibilities

Lead end-to-end deployment of Signavio (configuration, integrations, testing, cutover, and post-go-live support).

Own the production stability and day-to-day support model (incident management, triage, root cause analysis, and SLA tracking).

Partner with process owners, IT, security, and business teams to design governance, roles, and lifecycle processes for process documentation and change.

Configure and maintain platform settings, libraries, templates, process repositories, and user access controls.

Design and implement integrations with core systems (ERP, identity, reporting tools) and APIs; coordinate with engineering/IT teams for secure and performant solutions.

Develop and deliver training, adoption programs, playbooks, knowledge base articles, and user enablement materials.

Manage the vendor relationship with Signavio (or program vendor), including escalation, roadmap alignment, licensing, and periodic reviews.

Measure program success and report KPIs (uptake/adoption, availability, time-to-resolution, process coverage, compliance metrics).

Drive continuous improvement by collecting user feedback, prioritizing enhancements, and coordinating release management.

Supervise and coach direct reports and contractors supporting deployments, integrations, and application support.

Qualifications

EDUCATION: Minimum of High School or equivalent diploma/degree is required; Bachelor’s / University or equivalent degree strongly preferred

Experience and Skills: Required

8 years of relevant work experience including 5 years experience leading SaaS deployment/support programs, preferably in Business Process Mapping (BPM)/process management tools.

Demonstrable experience with Signavio or similar process management platforms (process modeling/BPM tools).

Strong technical understanding of integrations (APIs, webhooks), identity and access controls, and enterprise application architecture.

Experience with IT service management and support practices (incident/change/problem management, SLAs).

Proven ability to engage stakeholders and drive cross-functional change and adoption.

Excellent written and verbal communication; experience building training and documentation materials.

Preferred Qualifications

Certifications in BPM, ITIL, PMP/Prince2, or Agile/Scrum.

Experience integrating with SAP or other ERP systems.

Familiarity with process mining, RPA, or analytics tools.

Prior experience in regulated industries or large global organizations.

Other: Requires proficiency in English (written and verbal) to communicate effectively and professionally; proficiency in German, Dutch, or Italian is helpful.

May require up to 30% domestic and international travel depending on work location and business needs.

#LI-Hybrid #LI-TG2

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected under federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants' needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.

Required Skills

Business Process Management Tools

Process Management

SaaS Deployment

Preferred Skills

Analytical Reasoning

Consulting

Cost Management

Creating Purpose

Cross-Functional Collaboration

Developing Others

Human-Computer Interaction (HCI)

Inclusive Leadership

Leadership

Performance Measurement

Product Development

Product Strategies

Project Management Methodology (PMM)

Research and Development

Software Development Management

Strategic Supply Chain Management

Team Management

The anticipated base pay range for this position is : $122,000.00 - $212,750.00

Additional Description for Pay Transparency

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

This position is eligible to participate in the Company’s long-term incentive program.

Time Off Benefits

Vacation -120 hours per calendar year

Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado -48 hours per calendar year; for employees who reside in the State of Washington -56 hours per calendar year