Sign Language Interpreter Full Time Trilingual PRCC

Purple Communications, Inc; Guaynabo (PR); Hybrid; USD 50,000 - 55,000; Full time

Benefits offered by this job

Guaranteed 36 hours per week

Life insurance

Flexible scheduling

Short-Term Disability

Long-Term Disability

PTO (Paid Time Off)

Health, Dental, Vision Insurance

401(k) Employer Match

Commuter Benefits

CEU/Professional Development

Tuition Reimbursement

Job summary

Purple Communications, Inc. is hiring full-time interpreters to provide high-quality ASL/English/Spanish interpretation via video, in a call center, and on-site at customer locations as needed.

The role requires fluent ASL, strong English and Spanish, accurate interpreting, and adherence to NAD-RID Code of Professional Conduct. The position offers a robust benefits package including health, dental, vision, 401(k) with employer match, life and disability coverage, PTO, holidays, and commuter

Qualifications

• Fluent ASL, spoken English, and Spanish required.
• Accurate interpreting skills with knowledge of NAD-RID Code of Professional Conduct.

Responsibilities

• Provide high-quality ASL/English/Spanish interpreting via video relay, video remote, and on-site interpreting for customers.
• Support and model the company’s mission and values.
• Deliver excellent customer service with a professional attitude toward customers and colleagues.
• Maintain punctuality and preparedness for shifts; ensure timely and accurate record keeping.
• Adhere to FCC regulations and company policies; adapt to new technologies.
• Travel to on-site locations as needed and work in a fast-paced environment.

Skills

ASL fluency

English proficiency

Spanish proficiency

Interpreting skills

Job description

Under the supervision of the Communication Center Manager, the Interpreter will provide high-quality, professional ASL/English/Spanish interpreting through video in a call center and on-site at various customer locations when needed. Interpreters must possess fluent American Sign Language, spoken English language skills, spoken Spanish language skills, accurate interpreting skills, and thorough knowledge of and adherence to the NAD-RID Code of Professional Conduct.

ZP Perks includes a comprehensive suite of benefits to promote health and financial security for you and your family.

ZP Full-Time Interpreters Are Eligible For The Following

• Guaranteed 36 hours per week (potentially for up to 40 hours per week)
• Voluntary Life& AD&D Insurance
• Flexible scheduling
• Employer Paid Short-Term Disability
• Community work (when available)
• Employer Paid Long-Term Disability
• PTO (Paid Time Off)
• Pet Insurance
• Paid Holidays
• EAP (Employee Assistance Program)
• Medical, Dental, Vision Insurance
• FSA (Flexible Spending Accounts)
• 401(k) Retirement Savings Plan with Employer Match
• Commuter Benefits
• Health Club reimbursement
• Legal Plan
• Massage Reimbursement
• CEU, Professional Development & Tuition Reimbursement
• Employer Paid Life Insurance

Job Requirements

• Must be able to work 36 hours per week
• Must be able to accept new or alternative interpreting assignments for a scheduled shift based on customer demand
• Must pass the company's English/ASL and Spanish/ASL interpreting skills assessment
• Must attend and successfully complete a 40-hour New Hire Training

We are hiring for the following shifts: Monday - Friday: 1:00pm - 10:00pm PST (4:00pm - 1:00am EST) Weekends: 7:00am - 10:00pm PST (10:00am - 1:00am EST)

Essential Duties And Responsibilities Include The Following

• Provide effective video relay service, video remote interpreting, and onsite interpreting for consumers
• Support and model the company’s mission and values
• Provide excellent customer service while maintaining a respectful and professional attitude with customer and colleagues
• Exhibit professional behavior at all times, including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors, and timely and accurate record keeping
• Adhere to all policies and procedures as outlined by the company and all FCC regulations
• Demonstrate the ability to adapt quickly to new and changing technologies
• Multi-task between interpreting effectively and utilizing video-based technology
• Participate in company-sponsored training for Professional Development
• Exhibit the ability to meet performance expectations with minimal supervision
• Possess the ability to work effectively in a fast paced, dynamic environment
• Ability to independently travel: Where driving is required, access to a vehicle, valid driver's license, and required insurance
• Demonstrate strong interpersonal skills in all settings

Minimum Qualification Requirements

Fluent ASL, spoken Englis