Shuttle Driver I - Safe, Friendly Guest Transport

Sycuan; El Cajon (CA); Hybrid; USD 25,000 - 33,000; Full time

Job summary

Sycuan is seeking a Shuttle Driver I to transport guests and Team Members to and from casino and resort destinations. The role requires operating shuttle vehicles safely, maintaining cleanliness, and following safety protocols within a dynamic hospitality setting in El Cajon, CA.

The position emphasizes customer service, clear communication, and the ability to work in varied weather and busy environments while ensuring guest satisfaction and safety.

Qualifications

• California Class C Commercial Driver’s License with 15+ Passenger Endorsement.
• DMV record in good standing.
• Guest service experience is desirable.
• High School Diploma or G.E.D. is desirable.

Responsibilities

• Transports guests and Team Members to and from assigned destinations in a safe and timely manner.
• Provides transportation to casino, resort, and tribal Team Members and guests following safety protocols.
• Maintains shuttle cleanliness and performs basic inspections and log entries.
• Operates shuttle vehicles in indoor and outdoor environments.
• Communicates clearly over radio or in person and greets guests.

Skills

Team member interaction

English communication

Professionalism under pressure

Follow directions

Feedback acceptance

Shuttle operation

Lifting up to 50 lbs

Vehicle inspection

Education

California CDL with 15+ Passenger Endorsement

High School Diploma or G.E.D.

Job description

Join our team as a Shuttle Driver I!

If you enjoy being on the move, connecting with people, and taking pride in providing a dependable and welcoming transportation experience, this is your opportunity to drive excellence every day.

Job Purpose:

Transports guests and Team Members to and from assigned destinations in a safe and timely manner.

Job Duties and Responsibilities:

(Note: Duties and responsibilities may be added, deleted, or changed at the sole discretion of Sycuan Management at any time)

1. Provides transportation to casino, resort, and tribal Team Members and guests by safely operating assigned shuttle vehicles, navigating through varying weather conditions, following designated routes, and adhering to traffic laws and safety protocols.
2. Delivers consistent guest service by greeting internal and external guests following Sycuan’s Guest Service program in a friendly and courteous manner, answering questions, assisting passengers entering or exiting the shuttle, and communicating clearly over radio or in person.
3. Maintains shuttle cleanliness and operation by sweeping, cleaning, completing log entries, conducting basic visual inspections, reporting defects, and submitting maintenance requests to the Transportation Service Specialist.
4. Performs repeated entry and exit from shuttle vehicles throughout the shift and works in both indoor and outdoor environments with exposure to heat, cold, wind, rain, and vehicle exhaust as part of normal job duties.
5. Operates the shuttle safely for extended periods while seated and maneuvering in tight areas, including during peak traffic and high-noise environments.

Job Specifications:

Education and Experience:

Essential:

• California Class C Commercial Driver’s License with 15+ Passenger Endorsement
• DMV record in good standing

Desirable:

• Guest service experience
• High School Diploma or G.E.D.

Skills and Knowledge:

Essential:

• Ability to interact effectively with Team Members and guests
• Ability to communicate effectively in English
• Ability to maintain professionalism and composure in fast-paced or high-traffic environments
• Ability to follow verbal directions and written instructions
• Ability to accept and apply constructive feedback
• Ability to sit for extended periods while operating a shuttle
• Ability to stand, walk, bend, kneel, and reach when inspecting vehicles or assisting passengers
• Ability to lift, push, or pull up to 50 lbs (e.g., luggage, equipment, shuttle doors)
• Sufficient visual acuity to read instruments, gauges, and written materials, and adequate hearing to respond to radio communications, alarms, and spoken instructions

Desirable:

• Multi-lingual

Supervisory/Managerial Accountability:

Direct: None

Indirect: None