Shuttle Service Dispatcher

Valet Park of America; City of Syracuse (NY); On-site; USD 54,443,000 - 58,741,000; Full time

Job summary

Valet Park of America in Syracuse, NY is seeking a Shuttle Service Dispatcher to coordinate shuttle operations, monitor GPS-tracked fleets, and assist passengers. This full-time on-site role requires effective communication with drivers and a focus on safety and efficiency.

Two shifts are available (5am-1pm and 1pm-9pm); starting pay ranges from $19.00 to $20.50 per hour, with Monday–Friday schedules and some flexibility for events.

Qualifications

• Associates or higher in business admin or HS diploma with relevant experience.
• Experience in customer service or transportation preferred.
• Excellent verbal and written communication.
• Clear communication with drivers and passengers.
• Knowledge of area mapping for routing.

Responsibilities

• Dispatch and daily task coordination for shuttle operations.
• Monitor vehicle status and coordinate pickup/delivery.
• Ensure drivers have uniforms, vehicles, and shift instructions.
• Track vehicles via GPS; assist passengers with rides.
• Document and report driver hours and maintenance; review logs.
• Review vehicle camera footage and support safety reporting.

Skills

Communication

Multitasking

Composure under pressure

Geography & mapping knowledge

Customer service experience

Education

Associates/Bachelor's in business administration or HS diploma

Tools

GPS tracking

Dispatch software

Scheduling software

Vehicle camera system

Office software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Shuttle Service Dispatcher

Full-time Regular Syracuse, NY, US

2 days ago Requisition ID: 2229

Salary Range: $19.00 To $20.50 Annually

Shuttle Service Dispatcher - Coordinates and reports on shuttle operations to ensure we deliver a safe, efficient, on-time, and excellent passenger transportation service.

VPA has been in the Transportation and Parking Industry for over 35 years and operates a fleet of shuttle vehicles in Syracuse. We are seeking a new team member to help operations run smoothly.

This is an in-person role that can not be performed remotely, and will be located in Syracuse.

Starting Pay Range: $19.00 - $20.50 based on experience and education.

Schedule: We are seeking both a morning dispatcher to work from 5am-1pm, and an evening dispatcher to work 1pm-9pm.

These are Monday through Friday roles primarily, but flexibility will be needed in the event of other staff needing time off, or large weekend events/etc.

Please be clear on your application as to which shift you are available for.

Core Responsibilities

• Dispatching & basic daily tasks:
• Check on the status of vehicles that have gone in for maintenance/inspection and coordinate pickup/delivery.
• Review and edit the schedule as needed with coordination with management.
• Ensure drivers have their proper uniform, proper vehicle, are logged in to various programs, and have instructions for their shifts.
• Coordinate shuttle cleaner’s tasks for that day.
• Real-Time Monitoring: Track vehicle locations using GPS or radio logs to keep fleets on schedule. Assist passengers with problems requesting rides or tracking shuttles through the shuttle tracking app.
• Communication: Maintain constant contact with drivers via two-way radio, phone, or dispatch software. Be able to take in, document and research customer complaints from staff regarding services. Call locations at various times to ensure staff is onsite.
• Problem Solving: Report traffic delays, accidents, vehicle breakdowns, passenger inquiries, and emergency response coordination.
• Recordkeeping: Complete and email daily, weekly, and monthly reports, review and enter driver hours into payroll, and track vehicle maintenance. Review driver logs for completeness and accuracy.
• Safety: Review video from the vehicle camera system, track employee safety record and create performance reports.
• Perform other related duties as assigned.

Key Skills & Qualifications:

• Communication: Clear speaking voice and strong active listening skills for passenger and driver interactions.
• Multitasking: Ability to handle multiple live feeds, calls, and schedule updates at the same time.
• Tech Proficiency: Familiarity with GPS tracking, dispatch software, scheduling software, vehicle camera system, and basic office programs.
• Composure: Calm decision-making during high-stress situations like upset customers, drivers, or schedule disruptions.
• Education: Associates / bachelor’s degree in business administration or High school diploma or equivalent with prior customer service or transportation experience is preferred.
• Excellent verbal and written communication skills.
• Basic understanding of geographical area and mapping programs to facilitate efficient routing.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.