Shuttle & Parking Operations Coordinator | Guest Experience

Coastal Elite Pro; Austin (TX); On-site; USD 21,000 - 34,000; Full time

Job summary

Coastal Elite Pro in Austin, TX is seeking a Dispatcher (Shuttle & Parking Operations) to coordinate shuttle movements, assign drivers, and manage on-site lot capacity to ensure smooth guest pickups and drop-offs.

You will communicate with drivers via radios and dispatch software, respond to guest needs, and maintain a hospitality-driven experience in a fast-paced environment. Experience with dispatch tools and multitasking across concurrent requests is a plus.

Qualifications

• Detail-oriented with strong attention to operational flow and capacity management.
• Calm under pressure in a fast-paced environment.
• Excellent communication and problem-solving skills.
• Commitment to hospitality and guest service excellence.
• Comfort using dispatch tools and multitasking across concurrent requests.

Responsibilities

• Monitor shuttle movements and assign drivers to routes and service requests.
• Manage on-site lot capacity to support efficient operations.
• Communicate with drivers and staff using radios, phones, and dispatch software.
• Respond to guest needs and service issues as they arise.
• Coordinate timely assistance to maintain a reliable, hospitality-driven experience.

Skills

Detail oriented

Calm under pressure

Communication skills

Guest service

Dispatch tools

Job description

Coastal Elite Pro in Austin, TX is seeking a Dispatcher (Shuttle & Parking Operations) to coordinate shuttle movements, assign drivers, and manage on-site lot capacity to ensure smooth guest pickups and drop-offs.

You will communicate with drivers via radios and dispatch software, respond to guest needs, and maintain a hospitality-driven experience in a fast-paced environment. Experience with dispatch tools and multitasking across concurrent requests is a plus.