Seasonal Shuttle Dispatch Lead - Guest Services

First Chair Destinations; Steamboat Springs (CO); On-site; USD 30,000 - 34,000; Full time

Benefits offered by this job

Health Insurance

401(k) match

PTO & Holidays

Flexible Time Off

Paid Sick Leave

Job summary

First Chair Destinations seeks a dispatcher to support the shuttle operations across our resort services. You will monitor the Shuttle App dashboard, answer guest calls, and coordinate with drivers to deliver timely, accurate transportation.

The role requires a friendly, professional demeanor, excellent communication skills, and the ability to multitask in a fast-paced hospitality environment. Weekend and holiday coverage is expected.

Qualifications

• Experience in hotel, hospitality, vacation or similar industry preferred.
• Prior professional driving experience is a bonus.
• Friendly and professional demeanor at all times.
• Good communication with computer, telephone and radio systems.
• Customer-service oriented with problem-solving ability.
• Able to multitask in a fast-paced environment.
• Dependable, punctual and able to work alone or with others.

Responsibilities

• Operates phone system and two-way radios to monitor shuttle operations.
• Answers incoming calls and collects information per procedures.
• Fulfills guest requests with timely shuttle service.
• Dispatches calls to shuttle drivers as needed.
• Cooperates with drivers to ensure quality service.
• Uses dashboard to monitor all shuttle operations.
• Maintains fleet, radios and daily operation equipment.
• Performs other duties as assigned in hospitality.

Skills

Hospitality experience

Two-way radio

Customer service

Communication skills

Multi-tasking

Professional demeanor

Punctuality

Independent worker

Job description

First Chair Destinations seeks a dispatcher to support the shuttle operations across our resort services. You will monitor the Shuttle App dashboard, answer guest calls, and coordinate with drivers to deliver timely, accurate transportation.

The role requires a friendly, professional demeanor, excellent communication skills, and the ability to multitask in a fast-paced hospitality environment. Weekend and holiday coverage is expected.