Shuttle Operator Supervisor (PM), Transportatio...

Interview Exchange; Los Angeles (CA); Hybride; USD 36 000 - 40 000; Plein temps

Résumé du poste

MSMU Transportation & Parking Services is seeking a Shuttle Operator Supervisor to oversee daily operations, supervise shuttle operators, and ensure safe, reliable service for Mount Community. The position covers afternoon shifts Tuesday–Friday 3:30 p.m.–12:00 a.m. and Saturday 11:30 a.m.–8:00 p.m.

at Doheny and Chalon campuses in Los Angeles. The role requires leadership, strong communication, and knowledge of DOT/compliance standards, with a starting hourly rate of $26.00–$29.00.

Qualifications

• Knowledge of transportation operations and safety best practices.
• Experience supervising drivers and coordinating field activities.
• Ability to enforce safety, policies, and uniforms.

Responsabilités

• Lead and coordinate a team of drivers.
• Operate shuttles safely while obeying laws and policies.
• Monitor schedules, provide field supervision, and advise on operational issues.
• Train and coach shuttle operators on performance and safety.
• Document incidents, safety concerns, and route problems.
• Serve as liaison between operators, dispatch, and campus community.

Connaissances

Shuttle supervision

Staff coaching

Operations coordination

Customer service

Leadership

Formation

High school diploma, GED, or equivalent

Outils

Dispatch software

Microsoft Office

Mobile devices & transportation apps

Description du poste

To oversee the daily operations, supervising and supporting shuttle operators, ensuring compliance with safety and regulatory requirements, coordinating service delivery, and providing direct operational support to ensure safe, reliable, and customer-focused transportation services for the Mount Community. The Shuttle Operator Supervisor will be working the afternoon schedule:Tuesday - Friday from 3:30 p.m. to 12:00 a.m. and Saturday from11:30 a.m. to 8:00 p.m..

Work Location: Doheny Campus (Downtown Los Angeles) and Chalon Campus (West Los Angeles)

Start Date: Immediately

Applications Deadline:Open until filled

Position Hourly Rate Range: $26.00 - $29.00

Hiring salary can be above the posted pay range if candidate's qualifications are determined to be above the minimum requirements of the position description.

Duties and Responsibilities:

• Lead and coordinate a team of drivers.
• Operate shuttles and other MSMU vehicles safely, courteously, and efficiently while complying with all applicable traffic laws, safety regulations, and University policies.
• Check deployment hours and drivers' schedule, provide field supervision as required, furnish advice, assistance, and directions regarding situations that might arise as a result of shuttle operations.
• Assist with the driver training, coaching, and guidance of shuttle operators and provide recommendations regarding performance, safety, and service delivery.
• Monitor and evaluate operators' field activities and skill levels.
• Monitor route completion and equipment through field inspections, investigate and report any schedule and route difficulties or problems. Recommend changes as necessary.
• Document and report driver complaints, incidents, safety concerns, policy violations, and risky driving behaviors to management,
• Conduct field observations, ride-alongs, and operational audits to ensure compliance with departmental procedures and service standards.
• Serve as the primary liaison between the shuttle operators, management, dispatch, and Mount Community members regarding transportation services and operational concerns.
• Re-route vehicles, adjust service schedules, and provide route coverage as necessary to maintain service continuity during incidents, emergencies, staffing shortages, or changing operational conditions.
• Assist in the preparation of contingency plans for unexpected weather and route conditions, equipment failure, operator illness, call off, and/or similar occurrences.
• Prepare reports, maintain operational and administrative records, process transportation requests, and perform data entry related to departmental activities.
• Administer and enforce uniform policies and grooming standards for shuttle operators.
• Ability to perform and maintain proficiency in all essential duties, responsibilities, and qualifications of the Shuttle Operator position, including operating University vehicles and providing route coverage as needed.
• Maintain the organization, cleanliness, inventory, and operational readiness of the transportation corral and related facilities.
• Utilize mobile devices, tablets, and transportation software to manage reservations, access route information, communicate with Dispatch, and navigate University systems.
• Complete and maintain accurate daily reports, inspection forms, mileage logs, fueling records, and other required documentation.
• Fuel and service assigned gasoline or CNG vehicles as required.
• Transport vehicles for maintenance, repairs, inspections, fueling, cleaning, or other assigned operational needs.
• Assist with special requests, emergency transportation operations, and charter transportation services as needed.
• Maintain all required licenses, endorsements, certifications, and training necessary to perform job duties.
• Maintain the highest standards of safety, professionalism, customer service, and regulatory compliance.
• Represent Transportation & Parking Services at campus events, planning meetings, tabletop exercises, emergency preparedness activities, and operational planning sessions.
• Perform assigned shuttle routes, charter transportation requests, and other driving assignments as needed to support departmental operations. When operating University vehicles, the Supervisor is expected to perform all essential duties, responsibilities, and qualifications of the Shuttle Operator position, including compliance with all applicable safety, operational, and customer service standards.
• Perform other duties as assigned.

Other Duties and Responsibilities:

• Must be able to work weekends and adapt to varying schedules.
• Perform other job-related duties and special assignments as directed by management.
• Assist with University events, emergency transportation operations, training activities, and service disruptions as needed.
• Participate in required meetings, training programs, safety briefings, and professional development activities.

Requirements:

Knowledge:

• Good communication skills, both verbal and written.
• Proficient in computer knowledge on Microsoft Applications.
• Knowledge of transportation operations and industry best practices.
• Knowledge of California commercial driving laws, Department of Transportation (DOT), Federal Motor Carrier Safety Administration (FMCSA), California Highway Patrol (CHP), ADA, and University transportation requirements.
• Knowledge of passenger transportation safety procedures, accident prevention, and defensive driving practices.
• Knowledge of vehicle inspection, maintenance reporting, and fleet documentation requirements.
• Knowledge of employee supervision, coaching, performance management, and training techniques.
• Knowledge of incident investigation, documentation, and reporting procedures.
• Knowledge of scheduling, dispatching, route management, and transportation software systems.
• Knowledge of customer service and conflict resolution techniques.

Abilities and Skills:

• Ability to supervise, coach, train, and support the shuttle operators.
• Ability to perform all essential duties and responsibilities of the Shuttle Operator position.
• Ability to exercise sound judgment and make independent decisions during routine operations, emergencies, accidents, and service disruptions.
• Ability to coordinate multiple priorities and maintain operational continuity in a fast-paced environment.
• Ability to investigate incidents, gather facts, prepare reports, and maintain confidential records.
• Ability to communicate effectively and professionally with students, faculty, staff, visitors, contractors, emergency responders, and University leadership.
• Ability to review, maintain, and audit operational and compliance records for accuracy and completeness.
• Strong organizational, leadership, problem-solving, customer service, and interpersonal skills.
• Ability to operate mobile devices, transportation software, dispatch systems, Microsoft Office applications, and related technologies.
• Ability to provide route coverage and operate University vehicles when necessary.
• Ability to work flexible schedules, including evenings, weekends, holidays, emergency operations, and special events.
• Ability to work outdoors and in varied weather conditions.
• Ability to bend, kneel, squat, climb steps, enter and exit vehicles repeatedly throughout a shift, and adjust vehicle seating, mirrors, and other equipment necessary for safe vehicle operation.
• Ability to lift and move up to 50 pounds occasionally.

Education:

• High school diploma, GED, or equivalent.

Experience:

• Minimum of three (3) years of customer service experience.
• Minimum of three (3) years of experience operating commercial passenger vehicles with a Class B Commercial Driver License and Passenger Endorsement.
• Minimum of one (1) year of lead, supervisory, training, dispatch, or transportation operations experience required.
• Experience conducting employee training and coaching preferred.
• Experience working with individuals from diverse backgrounds and cultures.

Licenses and Certifications:

• Valid California Class B Commercial Driver License (CDL) with Passenger (P) endorsement required.
• Valid Medical Examiner's Certificate (DOT Medical Card) required.
• Must maintain eligibility under the California DMV Employer Pull Notice (EPN) Program.
• Must maintain an acceptable driving record throughout employment.

Other Requirements:

• Must pass a pre-employment background check, DOT drug and alcohol screening, and any subsequent testing required by federal regulations.
• Must comply with all applicable Federal Motor Carrier Safety Administration (FMCSA), Department of Transportation (DOT), California Highway Patrol (CHP), state, local, and University policies and regulations.
• Ability to read, write, and communicate effectively in English.
• Must maintain all required licenses, endorsements, certifications, and qualifications as a condition of employment.
• Must be available to work flexible schedules, including evenings, weekends, holidays, emergency operations, and special events as needed.
• Must complete University-provided defensive driving, passenger assistance, ADA, customer service, and safety training programs.

Applicants must be able to provide proof of eligibility to work in the United States. The University will not assist applicants with any visa matters. A background check will be required.

Employees may disclose their COVID-19 vaccination status with MSMU's Human Resources on a voluntary basis. Some MSMU clinical healthcare partners may require proof of COVID-19 vaccination to work at their facilities. If required, your academic division will inform you.