Shuttle Operations Manager

Boise State University; Boise (ID); On-site; USD 61,000 - 68,000; Full time

Benefits offered by this job

12 paid holidays

Vacation days

Tuition benefits

Job summary

Boise State University is seeking a collaborative leader to oversee the Boise State Shuttle program, develop a driver team, manage fleet maintenance and safety, and monitor budgets and performance. You will partner with university departments and regional agencies to improve service and expand active transportation options.

This role emphasizes compliance with the Clery Act CSA responsibilities and requires strong leadership, the ability to manage schedules, training, and vendor relationships,

Qualifications

• Bachelor’s Degree and 2 years of experience or equivalent.
• Experience with DOT/FMCSA compliance and safety-sensitive drug and alcohol testing programs.
• Experience supervising a varied team with hiring, scheduling, training, and performance management.

Responsibilities

• Provides leadership and management.
• Manages employee scheduling, work assignments, communication, and personnel development.
• Evaluates employees performance, gives regular feedback, and conducts annual performance reviews.
• Monitors work activities to ensure compliance with policies and procedures.
• Makes recommendations for changes and improvements to existing standards, policies and procedures.
• Oversees budget.
• Lead the development of new programs, policies and other special assignments related to the event parking operations as needed.
• Manages the program and operations for the Boise State campus and off-site locations.
• Design educational staff training modules that include detailed job orientation at the start of employment as well as through regular staff meetings and ongoing training to ensure regulatory compliance.
• Direct the strategic planning, stewardship, and daily operations of the Boise State Shuttle program, overseeing the full employee lifecycle of the shuttle driver team — recruiting, hiring, onboarding, training, scheduling, coaching, and performance evaluation.
• Monitor and advise budgets across multiple funding sources (Shuttles, Student Transportation Fee, and VRT grants), including grant-purchase review and equipment procurement recommendations.
• Serve as the DOT Designated Employer Representative, managing safety-sensitive driver drug testing requirements and maintaining Driver Qualification files.
• Maintain compliance reporting obligations, including ridership and trip data submissions to the Idaho Transportation Department and National Transit Database.
• Oversee maintenance and inspection programs for the shuttle fleet (in partnership with Fleet Services).
• Actively engage with external partnerships agencies such as VRT, ACHD, City of Boise, and Compass.
• May perform other duties as needed.

Skills

Leadership

People management

Decision making

Teamwork

Documentation

Emergency response

Training delivery

Public transit reporting

Education

Bachelor’s Degree

Job description

Job Summary/Basic Function

In this collaborative leadership role, you’ll oversee the Boise State Shuttle program, lead and develop a team of shuttle drivers, manage fleet maintenance and operational safety, and monitor budgets, compliance, and performance reporting. You’ll also partner with university departments and regional transportation agencies to improve service, expand active transportation options, and support innovative transportation planning initiatives. From strengthening daily operations to identifying opportunities for greater efficiency and ridership, you’ll help create safe, reliable, and welcoming transportation experiences for students, employees, and visitors.

Campus Security Authority: This position is identified as a “Campus Security Authority (CSA)” per the federal law known as the Clery Act. Per this law, the employee is required to report any crimes that he/she becomes aware of to the Clery Compliance Officer. Additionally, CSAs are required to complete annual training prescribed by the Clery Compliance Officer.

This position is not eligible for remote/hybrid work schedule.

This position is not eligible for VISA sponsorship.

Department Overview

Boise State University’s Department of Public Safety is responsible for more than “people safety.” In addition to university Security, our team includes the university's Emergency Management Department, Transportation (Shuttle buses and the Cycle Learning Center) and Parking, and Integrated Security Technology. Department of Public Safety employees are responsible for the safety of everyone on campus through a variety of programs. We believe in supporting our team members in all roles of their life. We offer flexible scheduling, competitive pay rates, meaningful and impactful work, and healthy teams. Public Safety will encourage you to take time doing what is most important to you, whether that is spending time with family, traveling, or increasing your education. We want the best employees. If you are a high performer who's gotten lost at other organizations who just don't seem to get it, come meet us. We are different and always seeking ways to improve.

Level Scope

Provides direct supervision typically to professionals or skilled technical employees at the entry or intermediate level. Functions as advisor to unit and administration and sets goals and objectives for team members for achievement of operational results. Analyzes and resolves problems through drawing from prior experiences. Interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of campus resources (operational, financial, and human) in compliance with departmental goals and objectives.

Essential Functions

• Provides leadership and management.
• Manages employee scheduling, work assignments, communication, and personnel development.
• Evaluates employees performance, gives regular feedback, and conducts annual performance reviews.
• Monitors work activities to ensure compliance with policies and procedures.
• Makes recommendations for changes and improvements to existing standards, policies and procedures.
• Oversees budget.
• Lead the development of new programs, policies and other special assignments related to the event parking operations as needed.
• Manages the program and operations for the Boise State campus and off-site locations.
• Design educational staff training modules that include detailed job orientation at the start of employment as well as through regular staff meetings and ongoing training to ensure regulatory compliance.
• Direct the strategic planning, stewardship, and daily operations of the Boise State Shuttle program, overseeing the full employee lifecycle of the shuttle driver team — recruiting, hiring, onboarding, training, scheduling, coaching, and performance evaluation.
• Monitor and advise budgets across multiple funding sources (Shuttles, Student Transportation Fee, and VRT grants), including grant-purchase review and equipment procurement recommendations.
• Serve as the DOT Designated Employer Representative, managing safety-sensitive driver drug testing requirements and maintaining Driver Qualification files.
• Maintain compliance reporting obligations, including ridership and trip data submissions to the Idaho Transportation Department and National Transit Database.
• Oversee maintenance and inspection programs for the shuttle fleet (in partnership with Fleet Services).
• Actively engage with external partnerships agencies such as VRT, ACHD, City of Boise, and Compass.
• May perform other duties as needed.

Knowledge, Skills, Abilities

• Strong leadership and management skills.
• Ability to organize processes and people.
• Must be able to work independently, make decisions and problem solve.
• Ability to work effectively in a fast paced environment and foster a teamwork atmosphere.
• Ability to maintain current, accurate documentation and comply with all Federal, State and local regulations, Boise State policies and procedures, and relevant industry standards.
• Knowledge, skill, and competency in working effectively with a wide range of individuals and communities.
• Ability to respond appropriately and in a timely manner to emergencies and crisis situations.
• Skilled at providing workshops, training, and outreach programs.
• Working knowledge of public transit reporting systems, such as the National Transit Database (NTD) or state DOT ridership reporting.

Minimum Qualifications

Bachelor’s Degree and 2 years of experience or equivalent.

Preferred Qualifications

• Holds a Class C driver's license with a passenger endorsement.
• 2 years of experience with DOT/FMCSA compliance and safety-sensitive drug and alcohol testing programs, including serving as a Designated Employer Representative.
• 2 years of experience supervising a varied team, including hiring, scheduling, training, and performance management.

Salary and Benefits

Salary range is $60,673.60 to $68,000 annually and is commensurate with experience. Boise State University provides a best-in-class benefits package, including (but not limited to):

• 12 paid holidays AND the University is closed between Christmas and New Year's (requires use of 3 vacation days)
• Between 12-24 annual paid vacation days for full-time Professional and Classified staff depending on position type and years of service
• 10.76% University contribution to your ORP retirement fund (Professional and Faculty employees)
• 11.96% University contribution to your PERSI retirement fund (Classified employees)
• Excellent medical, dental and other health-related insurance coverages
• Tuition fee waiver benefits for employees, spouses and their dependents
• See our full benefits page for more information!

Required Application Materials

• Resume with employment history (including dates of employment).
• Cover Letter indicating your interest and qualifications for the position.
• 3 Professional References.

About Us

Nestled along the Boise River and steps from the state capitol, Boise State University fosters a vibrant and welcoming academic environment that fuels student and employee success. We’re a trailblazing institution, nationally recognized for our innovative spirit and commitment to positive impact on Idaho and beyond.

We’re building a thriving community of faculty and staff whose unique skills, experiences, and perspectives come together to create a rich and rewarding academic experience. Applications from all backgrounds are welcomed.

Learn more about Boise State and living in Idaho’s Treasure Valley at https://www.boisestate.edu/about/.