Shuttle Driver - Part Time (Shifts Vary)

Oaklawn Jockey Club; Hot Springs (AR); Presencial; Confidential; Jornada completa

Descripción de la vacante

Oaklawn Jockey Club seeks a Shuttle Driver to transport guests and team members safely and courteously around the property in Hot Springs, Arkansas. You will uphold Oaklawn’s hospitality standards, greet passengers, and ensure a clean, well-maintained vehicle.

A strong focus on safety and customer service is essential. The role requires a valid driver’s license, clean driving record, and 21+ years of age, with prior driving and guest service experience preferred.

Formación

• Must be at least 21 years of age.
• Must have a valid driver’s license and clean driving record.
• Must be able to communicate effectively in English.
• Able to quickly adapt to changing conditions.
• Neat, professional appearance with excellent personal hygiene.
• Ability to maintain a calm, professional and friendly demeanor in all situations.
• Able to adhere to and deliver Oaklawn's Core Values.
• Ability to work independently with limited supervision.
• Ability to use handheld 2-way radio professionally.
• Ability to drive multi-passenger van, bus or shuttle.
• High school graduate or GED.
• 2+ years previous professional driving experience.
• 3+ years guest service experience.

Responsabilidades

• Safely transport guests and team members to designated locations.
• Provide first class hospitality and guest service.
• Greet guests and thank them when they leave.
• Adhere to traffic laws and company policies.
• Maintain vehicle cleanliness and safety checks before shifts.
• Assist physically challenged guests entering and exiting the shuttle.
• Communicate effectively with Oaklawn team and guests.

Conocimientos

Valid driver's license

English proficiency

Professional driving experience

Guest service experience

Educación

High school diploma or GED

Herramientas

Two-way radio

Descripción del empleo

Thank you for your interest in becoming part of the Oaklawn Team. We have an extraordinary legacy. We are a family with strong core values, providing a new level of excitement for our guests and Team Members as we aspire to be Arkansas' Employer of Choice. We are currently seeking a talented individual to become a Shuttle Driver. An individual could be successful if they possess the following.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The Shuttle Driver shall pick up and drop off guests and/or team members at desired locations. Shuttle drivers will create first class hospitality and guest service for the clientele utilizing Oaklawn’s Core Values and Standards of Behavior. Always presents a friendly and professional image at the Hotel/Casino.

• Safety of passengers and pedestrians are principle responsibility
• Ensures a maximum level of guest service and satisfaction is achieved and maintained.
• Greet guests when they arrive and thank them when they leave.
• Must adhere to all traffic laws and company policies
• Assists guests promptly and courteously.
• Held accountable to the highest degree for the accuracy and thoroughness of departmental records and reports.
• Provide shuttle service to and from guest parking lots and team member parking lots.
• Safety of passengers is principle responsibility
• Assist all physically challenged guests enter and exit the shuttle.
• Presents a clean, neat and well‑groomed appearance
• Maintain a working knowledge of marketing and special events on property in order to advise guests and fellow team members of same, whenever possible.
• Ensure the guests and team members are safely in vehicle before driving and have safely cleared the vehicle when exiting before driving away
• Maintains awareness of parking lot activities and reports all issues immediately
• Continues to patrol parking areas looking for guests or team members to pick up
• Inspects vehicle prior to starting shift and ensures that the vehicle is clean and safe
• Stay informed of the company’s safety and emergency action procedures
• Communicate effectively with all levels of the Oaklawn team members and guests.
• Perform work in a safe manner and always maintain a safe environment for fellow team members and guests alike
• Immediately report unsafe conditions and team members or guest accidents to a supervisor or Security
• Maintains strict confidentiality
• Maintain a positive and professional image for the Oaklawn at all times when performing duties or representing the Oaklawn and encourage others to do the same
• Ensure the highest quality of guest service is delivered in accordance with Oaklawn’s Core Values
• Maintains an attitude & philosophy consistent with the company Core Values and Standards of Behavior with internal & external guests
• Regular punctual attendance
• Ability to work required overtime
• Other duties as assigned

QUALIFICATION REQUIREMENTS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 21 years of age.
• Must have a valid driver's license and clean driving record
• Must be able to communicate effectively in English
• Able to quickly adapt to changing conditions
• Neat, professional appearance with excellent personal hygiene
• Ability to maintain a calm, professional and friendly demeanor in all situations
• Able to adhere to and deliver Oaklawn's Core Values
• Ability to work independently with limited supervision
• Ability to use hand held 2-way radio in a professional manner
• Ability to drive multi-passenger van, bus or shuttle
• High school graduate or GED
• 2+ years previous professional driving experience (i.e. bus, taxi, limo etc.)
• 3+ years guest service experience

SUPERVISORY RESPONSIBILITIES

This job may or may not have supervisory responsibilities.

LANGUAGE SKILLS

• Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to read and communicate verbally in English.
• Written communication skills in in English may also be required.

CERTIFICATES, LICENSES, REGISTRATIONS

• Employee must be able to qualify for licenses and permits required by federal, state and local regulations.
• Must possess a valid driver’s license and have acceptable driving history as determined by Oaklawn Jockey Club.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee must be able to stand and walk for the majority of the shift. The employee frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to stand, climb, push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Employee could be exposed to an environment containing unrestricted second-hand tobacco smoke. Employee will work in various weather conditions and be subjected to various chemicals.

OAKLAWN IS AN EQUAL OPPORTUNITY EMPLOYER.

It is Oaklawn's intent to provide a drug-free, healthy, safe and secure environment for our Team Members. All applicants must complete a pre-employment drug screen and background check.

Welcome to Oaklawn, your ultimate destination for unforgettable experiences in the heart of Hot Springs, Arkansas. With a rich history dating back to 1904, we have established ourselves as one of the premier Thoroughbred racetracks in the country. But we’re more than just a racetrack – Oaklawn is a world-class resort that offers so much more. Nestled in the breathtaking beauty of Hot Springs National Park, our resort provides an unparalleled level of luxury and entertainment. From gaming and dining to sports betting, spa indulgence, and capturing events, Oaklawn Hot Springs is where every moment becomes a cherished memory. At Oaklawn Hot Springs, we are not just a place to stay; we are your getaway to embracing the best of this charming region. Our resort provides the perfect base for you to explore Hot Springs’ vibrant culture, natural wonders and thrilling adventures. Choose Oaklawn Hot Springs, Arkansas, and discover a world of endless possibilities where luxury, entertainment, and the charm of Hot Springs converge. Your extraordinary journey starts at here.