Guest Shuttle Driver: Safe, Timely Transport & Service

Kaizen Lab Inc.; Charleston (SC); On-site; USD 32,000 - 42,000; Full time

Job summary

Kaizen Lab Inc. is seeking a shuttle driver to safely transport guests between the hotel and designated locations while delivering exceptional customer service.

The role involves operating vehicles, keeping them clean, following schedules, and reporting any maintenance needs. You will serve as a friendly, professional first point of contact for guests, assist with luggage, and help ensure a smooth arrival and departure experience.

Responsibilities

• Guest Transportation: Shuttle drivers transport guests to and from the hotel, airports, train stations, local attractions, and other designated locations, ensuring timely and safe arrivals and departures.
• Customer Service: They serve as the first and last point of contact for guests, assisting with luggage, answering questions about the hotel and local area, and providing a welcoming and professional experience.
• Vehicle Operation and Maintenance: Drivers operate shuttle buses, vans, or cars, maintain cleanliness, perform basic vehicle checks such as tire pressure and fuel levels, and report any mechanical issues to management.
• Schedule Adherence: They follow a specific shuttle schedule, ensuring that pick-ups and drop-offs occur on time, and may keep logs of trips, distances, and times.
• Safety and Compliance: Shuttle drivers ensure passenger safety, comply with traffic laws, and follow hotel policies. They are responsible for the security of guest belongings during transit.
• Support for Hotel Operations: Some drivers assist other hotel departments, such as transporting staff or running errands, and may mentor junior drivers or help with fleet management in senior role

Job description

Kaizen Lab Inc. is seeking a shuttle driver to safely transport guests between the hotel and designated locations while delivering exceptional customer service.

The role involves operating vehicles, keeping them clean, following schedules, and reporting any maintenance needs. You will serve as a friendly, professional first point of contact for guests, assist with luggage, and help ensure a smooth arrival and departure experience.