Shuttle Driver - Crowne Plaza

Crowne-Plaza-Hotel; Asheville (NC); On-site; USD 21,000 - 29,000; Full time

Job summary

The Crowne Plaza Hotel in Asheville is seeking a reliable Van/Shuttle Driver to transport guests to and from designated destinations in a timely and courteous manner. You will check shuttle logs, greet guests, assist those with disabilities, and ensure safety and comfort throughout each trip.

Responsibilities include vehicle inspections, maintaining cleanliness, documenting trips, reporting incidents, and upholding brand standards.

Qualifications

• High school diploma or GED required.
• Valid driver's license with clean record.
• Excellent customer service and communication skills.
• Ability to assist guests with disabilities if needed.

Responsibilities

• Check Shuttle Log/shuttle board and note special requirements.
• Welcome and acknowledge all guests according to company standards.
• Assist guests with disabilities.
• Document trips before and after each ride.
• Inspect vehicle interior and exterior for cleanliness and safety.
• Inspect tires, fluids, lights and fuel as needed.
• Ensure safety equipment is present and functional.
• Notify management of maintenance needs and incidents.
• Maintain confidentiality and uphold brand standards.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Flexibility

Safety awareness

Professionalism

Education

High School Diploma or GED

Job description

Job SummaryThe Van/ Shuttle Driver is responsible for transporting hotels guests to/from assigned destinations using property vehicle in a timely and courteous manner. Comply with all company policies and procedures to ensure guest safety and satisfaction. Duties entail but not limited to the following:Job DutiesCheck Shuttle Log/ shuttle board and check for special shuttle requirements or discounts;Welcome and acknowledge all guests according to company standards;Anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation;Document all trips prior to the start of and at the conclusion of each trip;Inspect property vehicle for damage and ensure both the interior and exterior of the vehicle are clean, neat and ready at the start of and the end of each shift;Check tire pressure and fluid levels for property vehicle and refuel as necessary;Ensure that all lights, signals, mirrors, brakes, seat belts, etc. are functioning and in good working condition;Ensure supplies are present and stocked (i.e., First Aid Kit, Fire Extinguisher, flashlight, water, etc.);Notify appropriate personnel of any vehicle maintenance needs.Document all property vehicle incidents (i.e., damages, accidents) and provide reports of incidents to manager;Report all injuries, minor and major, and unsafe work conditions to manager;Comply with company quality assurance expectations and standards.Ensure uniform and personal appearance are clean and professional;Maintain confidentiality of proprietary information and protect company assets.Perform other job related duties as assigned.Job Requirements:High School Diploma or GEDValid Class E Driver’s License with clean driving records with no major violationsAbility to maintain composure and demonstrates ability to be flexible and adaptableAbility to complete and maintain safety training and certificationsBasic working knowledge of vehicle maintenance and repairGenuinely enjoys working with the staff and our valued guestProven dependable with a good attendance recordDesire to deliver outstanding customer serviceAbility to speak clearly and communicate professionally with guest, associates, and othersAbility to answer phones/pagers/two-way radios, etc. using appropriate etiquetteCompleting all checklists and duties as assigned by supervisor or managerWorking Conditions and Physical Effort:Stand, sit, or walk for an extended period of timeFrequent bending, stooping, lifting and carrying supplies weighting up to 50 pounds.May be exposed to hazardous cleaning chemicals and supplies.May be exposed to individuals under the influence of alcohol.Depending on business demands this individual may be required to work weekend/ evening hours and/or perform additional job responsibilities.May be exposed to severe weather and driving conditionsClean and neat appearance required, uniforms to be worn as required by brand standards.