Shuttle Driver/ Bellperson

DoubleTree by Hilton Washington Dulles Airport; Herndon (VA); On-site; USD 28,000 - 42,000; Full time

Job summary

DoubleTree by Hilton Washington Dulles Airport is seeking staff to deliver exceptional guest service and assist guests with luggage, directions and shuttle service. Team players will uphold safety standards and maintain clean, organized public areas.

Responsibilities include coordinating with other departments, following policies, and ensuring guest satisfaction while arriving on time and presenting a professional appearance in accordance with hotel standards.

Qualifications

• Ability to follow all appropriate policies and procedures while striving to improve standards.
• Ability to follow safety and security procedures and will not pose a direct threat to health/safety.
• Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.

Responsibilities

• Assist guests with directions and provide courteous service.
• Handle luggage and assist guests with baggage storage and retrieval.
• Maintain lobby, bell closet, porte cochere and parking areas in clean, safe condition.
• Provide shuttle service as needed and support other departments as required.

Skills

Guest service

Teamwork

Communication

Safety procedures

Time management

Job description

Description

JOB DUTIES

• Ability to follow all appropriate policies and procedures while constantly striving to improve all standards of operation.

• Ability to follow safety and security procedures and will not pose a direct threat to the health/safety of self or others.

• Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.

• Ability to focus attention to performance of tasks despite frequent, stressful or unusual interruptions.

• Ability to communicate calmly with irate Guests, co-workers or supervisors in sometimes tense situations.

• Ability to perform job functions with minimal supervision.

• Ability to work cohesively with co-workers as part of a team.

• Treat co-workers and guests with courtesy, friendliness and respect and provide responsive service.

• Ability to meet or exceed productivity and performance standards and complete tasks as assigned by supervisor or manager.

• Ability to understand and carry out instructions in verbal, written or diagram form.

• Ability to understand Guests' service needs.

• Ability to adhere to work schedule and arrive on time in a neat and alert condition and adhere to company dress standards.

• Ability to follow all appropriate policies and procedures while striving to improve all standards of operation.

• Ability to interact with people, particularly in resolving complaints and problems.

• Room arriving guests and assist departing guests professionally and with the utmost courtesy.

• Handle all luggage, baggage, packages, etc. carefully and safely. Adhere to hotel policy for luggage storage and retrieval.

• Responsible for being completely familiar with all types of guest rooms and hotel facilities.

• Responsible for knowledge of groups and functions in the Hotel on a daily basis.

• Provide shuttle service as needed.

• Monitor and maintain cleanliness of lobby area, bell closet, porte cochere, and parking lot.

• Ensure all equipment is in operating order and all supplies are up to par.

• Answer all guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction. Authorize revenue allowances as allowed by hotel policy.

• Assist guests with directions and use computer for maps.

• Ensure all equipment is in operation order and all supplies are up to par. Report equipment that needs repair or supplies that need to be ordered.

• Assist other departments with moving boxes and equipment.

• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.

• Be a Team Player and encourage the teamwork attitude among staff.

• Attends department and inter-departmental meetings.

• Notify management of any pertinent information related to shift activities.

• Be knowledgeable in all hotel emergency procedures.

• Ensure areas are free of safety hazards and performs all duties in a safe and efficient manner.

• Ensures total guest satisfaction.

• Follow supervisor's instructions and performs other duties as directed or assigned.

The Doubletree by Hilton Washington Dulles is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] or call 703-834-1981 to let us know the nature of your request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Source: Hospitality Online