F&B Manager

Doubletree by Hilton Washington Dulles; Herndon (VA); On-site; USD 42,000 - 60,000; Full time

Job summary

The Doubletree by Hilton Washington Dulles is seeking a Restaurant, Bar and Beverage Operations Supervisor to organize and supervise beverage service, inventory control, and staff performance across hotel outlets. You will ensure proper ordering, pouring, and cashiering procedures, coordinate group reservations, and oversee promotions and guest satisfaction.

This role emphasizes training, safety compliance, scheduling, payroll preparation, and inter-departmental collaboration to maintain high

Qualifications

• No formal qualifications listed in the advertisement.

Responsibilities

• Organize beer/wine cooler and maintain inventory log; enforce policies.
• Maintain liquor par levels in beverage areas.
• Ensure beverage staff follow proper ordering, pouring, and cashiering procedures.
• Coordinate all group reservations in the pub/patio area.
• Handle reservations on holidays.
• Set up and monitor regular contests and promotions.
• Assist with implementation of special promotions.
• Conduct inspections of work areas and address items as needed.
• Hold pre-shift meetings and ensure staff prepared for daily activities.
• Ensure proper staffing during peak periods and high occupancy.
• Communicate daily with department managers and MOD to ensure consistency.
• Monitor performance, provide feedback, and address associate issues.
• Supervise staff and handle associate situations.
• Oversee interviews, hiring, performance appraisals, and terminations.
• Select qualified individuals and develop them with clear guidelines.
• Ensure staff grooming and uniforms are maintained.
• Maintain cleanliness and issue cleaning assignments.
• Maintain logs, accident or injury reports when needed.
• Promote open communication across hotel departments.
• Holds departmental meetings and attends inter-departmental meetings.
• Be familiar with operating procedures of other hotel areas to assure guest satisfaction.
• Route commendations to the daily packet.
• Notify management of shift activities.
• Determine requirements for special groups and VIPs.
• Participate in Hotel Manager on Duty Program.
• Follow supervisor instructions and perform other duties as assigned.
• Drive personal vehicle or company car as needed.
• Be aware of safety procedures and training requirements.

Job description

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

RESTAURANT, Bar and BEVERAGE OPERATIONS

• Responsible for the organization of the beer/wine cooler. Maintain inventory log. Enforce policies regarding these areas including liquor requisitions.
• Responsible for the liquor par levels in beverage areas.
• Ensuring beverage staff members follow proper procedures for ordering, pouring, and cashiering.
• Coordinate all aspects of groups with reservations in the pub/patio area.
• Responsible for reservations on holidays.
• Set up and monitor regular contests and promotions.
• Assist with implementation of special promotions.
• Conduct inspections of work areas regularly and address items that need attention.

Staff Management

• Hold a pre-shift meeting with staff prior to reporting to stations.
• Be prepared for each daily activity and review any variations with management and staff.
• Work shifts are covered with adequate staff, ensure correct staffing during peak periods and high occupancy.
• Communicate daily with department managers and MOD to assure consistency and pass on pertinent information.
• Consistently monitor the performance of associates on an on-going basis and provide feedback. Reward, discipline and document associate performance and provide timely counseling. Address associate complaints and resolve problems.
• Supervise the staff and handle any associate situation.
• Properly handle all administrative work with regard to interviewing, hiring, performance appraisals and terminations of staff.
• Select qualified, goal and service-oriented individuals and develop these individuals with clear guidelines to associates.
• Ensure staff is properly groomed and uniformed at all times.
• Ensure work area cleanliness is maintained at all times. Issue daily and weekly cleaning assignments to include side work duties.
• Maintain efficiency in the operation of the staff in a high standard of quality of service and courtesy, bringing total satisfaction to our guests and the hotel.
• Maintain close control and inventory of uniforms, supplies, and equipment.
• Prepare and post weekly schedules in accordance to guest needs and staff availability.
• Conduct frequent hospitality audits to ensure the staff are conducting themselves in the manner appropriate for the department. Ensure Service Excellence Standards are in place.
• Maintain a complete and accurate set of logs.
• Prepare and submit accident or injury reports when needed.
• Be a Team Player and encourage the teamwork attitude among staff.
• Ensure all guests who experience a problem receive an appropriate response, any promised compensation is delivered, and an appropriate follow up in a timely and professional manner.
• Carries out supervisory responsibilities in accordance with hotel policy and applicable laws.
• Plan, assign and direct work of associates.
• Prepare payroll as required.
• Promote open channels of communication between all hotel departments.

Training

• Ensure all associates are safety conscious and trained in safe work practices.
• Have a thorough knowledge of hotel fire regulations and policy, accident reports, safety programs, and what the direct duties are in relation to each; ensure that all associates are properly trained in these procedures.
• Implement proper training program and control the training of the staff to top efficiency and in accordance with Marriott policies.
• Facilitate departmental training modules; continually monitor, evaluate, and revise training content to reflect changes in the process; address the needs identified by associates.

ADMINISTRATIVE

• Holds department meetings and attends inter-departmental meetings.
• Be familiar with the operating procedures of all other areas of the hotel, cooperating fully and in a friendly manner with those areas to assure customer satisfaction.
• Route associate commendations received from guests to the person responsible for assembling the daily packet.
• Notify management of any pertinent information related to shift activities.
• Determine the requirements for and the follow up on special groups, VIPs, etc.
• Participate in Hotel Manager on Duty Program.
• Follow supervisor's instructions and completes other duties as directed or assigned.

SECONDARY JOB DUTIES

• Drive personal vehicle or company car as needed.

PHYSICAL REQUIREMENTS

The frequency codes assigned in these job descriptions are:

Rarely less than 1%

Occasionally 1-33%

Frequently 34-65%

Constantly 66-100%

SITTING: Occasionally.

STANDING/WALKING: Constantly on a variety of surfaces (carpet, tile, granite, etc.)

CROUCHING (BENDING AT KNEES): Occasionally. Lifting and completing tasks performed at low levels.

KNEELING/CRAWLING: Rarely. Lifting and completing tasks performed at low levels.

STOOPING (BENDING AT WAIST): Frequently. Lifting and completing tasks at different levels.

TWISTING/TURNING AT KNEES, WAIST & NECK: Frequently.

CLIMBING: Rarely.

LEG/FOOT USE: Rarely.

REACHING (OVERHEAD/EXTENSION): Occasionally. Lifting and completing tasks at different levels.

HANDLING/GRASPING: Constantly.

FINGERING/FEELING: Constantly

The Doubletree by Hilton Washington Dulles is an Equal Opportunity Employer. All qualified applicants and employees will receive consideration for employment without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. If you need accommodation for any part of the application process because of a medical condition or disability, please send an email to [e-mail] or call 703-834-1981 to let us know the nature of your request.

Qualifications

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Education

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Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.