Guest-Focused Shuttle Driver & Bell Concierge

Hilton-Washington-Dulles-Airport-Hotel; Herndon (VA); On-site; USD 21,000 - 26,000; Full time

Job summary

The Doubletree by Hilton Washington Dulles is seeking a guest services associate to support daily operations. You will guide guests, answer questions, handle luggage, manage schedules, and collaborate with colleagues to ensure smooth service.

The role requires attentiveness, calm communication with guests, ability to work with minimal supervision, and a commitment to safety, courtesy, and total guest satisfaction.

Qualifications

• Ability to follow all appropriate policies and procedures.
• Ability to follow safety and security procedures and will not pose a direct threat to health/safety.
• Ability to plan, prioritize, organize, maintain concentration, and complete all work assigned.
• Ability to focus attention to performance of tasks despite interruptions.
• Ability to communicate calmly with guests, co-workers or supervisors in tense situations.
• Ability to perform job functions with minimal supervision.
• Ability to work cohesively with co-workers as part of a team.

Responsibilities

• Room arriving guests and assist departing guests professionally and with the utmost courtesy.
• Handle all luggage, baggage, packages, etc. carefully and safely.
• Provide shuttle service as needed.
• Monitor and maintain cleanliness of lobby area, bell closet, porte cochere, and parking lot.
• Answer guest questions accurately and resolve problems in a timely manner ensuring guest satisfaction.

Skills

Guest service

Communication

Teamwork

Multitasking

Job description

The Doubletree by Hilton Washington Dulles is seeking a guest services associate to support daily operations. You will guide guests, answer questions, handle luggage, manage schedules, and collaborate with colleagues to ensure smooth service.

The role requires attentiveness, calm communication with guests, ability to work with minimal supervision, and a commitment to safety, courtesy, and total guest satisfaction.