Shuttle Driver / Bell Person

Hilton Raleigh North Hills; Raleigh (NC); On-site; USD 30,000 - 40,000; Full time

Job summary

An established industry player is seeking a dedicated Driver to enhance guest experiences through safe transportation and exceptional customer service. In this dynamic role, you'll be responsible for ensuring guests feel welcomed and valued from the moment they arrive. Your friendly demeanor and attention to detail will help create memorable first impressions. Additionally, you'll assist with luggage and provide helpful information about local attractions. If you thrive in a fast-paced environment and enjoy interacting with people, this opportunity is perfect for you.

Benefits

401(k)

Dental Insurance

Disability Insurance

Employee Assistance Program

Flexible Spending Account

Health Insurance

Life Insurance

Paid Time Off

Vision Insurance

Room Discounts

Employee Food and Beverage Discounts

Qualifications

• High school education or equivalent experience required.
• Prior customer service experience is helpful.

Responsibilities

• Transport guests safely to and from the property.
• Provide a friendly welcome and assist with luggage.
• Respond to guest inquiries about local events.

Skills

Customer Service

Effective Communication

Driving Skills

Education

High School Diploma or Equivalent

Tools

Chauffeur’s License

Job description

Driftwood Hospitality Management’s company culture empowers our associates to take initiative, be proactive, and contribute to the success of their property with well-defined strategies and objectives. Driftwood Hospitality Management is renowned for our fully integrated approach to hospitality services — all with outstanding client service. Our team is made up of the best talent in the hospitality industry, down to every employee, position, and hotel.

Why you will enjoy this job

You’re happiest when you’re on the move. You have a friendly, helpful nature. You enjoy hearing passenger stories and sharing helpful info along the route. Traffic jam? No problem. You know the best routes for getting passengers safely to their destination and on time. Your driving record is spotless; the same way you keep the property’s vehicle, because it reflects the hotel and first impressions stick. That’s good business. Sound good? Then, consider a Driver position with Driftwood Hospitality Management.

As a Driver, you will

• Transport guests safely to and from the property, carefully handling luggage.
• Graciously welcome guests with open doors and luggage assistance.
• Respond with helpful info about getting around and offer suggestions for local events and activities.
• Ensure the vehicle is clean, gassed, and ready to go, noting any malfunction at the first sign.

As Bell Staff, you will

• Provide the pivotal first impression, setting the tone for the guest experience.
• Extend a genuinely friendly welcome to arriving guests. Help with doors and luggage, guiding guests to the front desk, assisting guests to their rooms, and offering tips about the property and room amenities.
• Respond helpfully to guest questions about the property, getting around and nearby happenings.
• Pitch in. Help guests with special requests, room deliveries, and transportation arrangements when the need arises. Tidy the lobby and public areas when you see something out of place, reporting any repair or maintenance needs.

Fundamentals

High school education or equivalent experience is required, with prior customer service experience helpful. A Chauffer’s License is helpful but not required; however, you must possess an excellent driving record, verified by Motor Vehicle Administration report. The ability to skillfully drive all vehicle speed shifts for vans, limousines and automobiles is required. You must be able to communicate effectively. This position requires full mobility, lifting up to 50 pounds and pushing or pulling a luggage cart up to 200 pounds.

Benefits

• 401(k)
• Dental insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Room Discounts
• Employee Food and Beverage Discounts

EEO: Driftwood Hospitality Management is committed to a diverse and inclusive workplace. We are an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, pregnancy, genetic information, protected veteran status, or any other legally protected status.

Source: Driftwood Hospitality