Bell Person

HHM Hospitality; New York, Cary (NY, NC); On-site; USD 30,000 - 50,000; Full time

Job summary

Join a forward-thinking hospitality team as a Bell Person, where your role is vital in creating memorable experiences for guests. You'll be the welcoming face at the hotel entrance, assisting with luggage and ensuring guests feel at home. This position offers a unique growth path, leading to roles like Bell Captain or Guest Services Manager. Your contributions will directly impact guest satisfaction, making every day rewarding. If you enjoy helping others and thrive in a dynamic environment, this opportunity is perfect for you!

Qualifications

• Previous customer service experience or equivalent training required.
• High school diploma preferred.

Responsibilities

• Greet guests warmly and assist with luggage.
• Provide an overview of hotel services and amenities.
• Monitor guest satisfaction scores and improve services.

Skills

Customer Service

Communication

Problem-Solving

Education

High School Diploma

Job description

Overview

Opportunity: Bell Person

Greet guests warmly at the hotel entrance, assist with transportation and storage of luggage, and provide other guest services.

Your Growth Path

Bell Captain or Guest Service Agent – Concierge or Guest Services Manager – AGM or General Manager

Your Focus

• Load and unload luggage carts.
• Tag and store luggage.
• Escort guests to their rooms.
• Provide an overview of guest rooms, hotel services, and amenities.
• Make deliveries to guest rooms.
• Assist guests with room changes.
• Stock pantry supplies when necessary.
• Maintain information on local attractions, transportation, churches, sports arenas, etc.
• Perform house attendant duties during staff shortages.
• Monitor guest satisfaction scores and work to improve departmental and hotel-wide guest satisfaction.
• Follow sustainability practices aligned with HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment, and adhere to MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as assigned by management.

Your Background and Skills

• High school diploma preferred.
• Previous customer service experience or equivalent training required.

Work Environment and Context

• Work schedule may vary, including holidays, weekends, and different shifts.
• Requires standing for extended periods, walking, pushing, lifting up to 50 pounds, bending, and reaching.

What We Believe

People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

About Us

HHM Hotels is proud to be an equal-opportunity employer. We do not discriminate based on race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, age, religion, disability, veteran status, genetic information, citizenship, or any other protected class.

To see other opportunities at this location, click here.