Shuttle Driver-53700

Auro Hotels Management; Orlando (FL); On-site; USD 19,000 - 23,000; Full time

Job summary

Auro Hotels is seeking a professional Shuttle Driver to serve guests with courtesy and efficiency. This role loads/unloads luggage, escorts guests to rooms, promotes hotel facilities and provides information about local attractions and services.

Responsibilities include safe operation of hotel vehicles, intra-property transport, and maintaining vehicle cleanliness. Excellent communication skills in English and a calm, guest-focused demeanor are essential.

Qualifications

• High school diploma or equivalent required.
• Ability to communicate effectively in English.
• Hotel shuttle or bell staff experience preferred.

Responsibilities

• Transport guests to and from the airport terminal or designated sites in a safe, courteous manner.
• Load and unload luggage and parcels and place them on carts or appropriate storage areas.
• Greet guests warmly and provide information about hotel facilities and local attractions.
• Operate hotel vehicles and maintain cleanliness of vehicles; perform basic vehicle checks and fueling as needed.
• Assist Bell Captain and support other front desk or bell staff duties as required.

Skills

Customer service

Safe driving

Luggage handling

English communication

Guest interaction

Vehicle operation

Education

High school diploma

Job description

The purpose of the Shuttle Driver is to serve guests in a professional, gracious manner and to perform all duties associated with bell staff to include loading, unloading and transportation of guest luggage, escorting guests to and from guest rooms, promoting hotel facilities and demonstrating guest room accommodations, providing information to guests, operating hotel vehicles, and more. Transport guests in a prompt, friendly and courteous manner using safe driving practices.

Essential Job Functions

• Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
• Remain calm and alert especially during emergencies or heavy hotel activity and handle complications from driving in the local community.
• Listen, understand and respond immediately to customer and associate inquiries and requests for assistance. Greet customers with a friendly and sincere welcome.
• Lift luggage, packages and boxes from cars, buses, vans and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
• Clearly communicate the features and services of the hotel facilities.
• Maintain an alert and attentive demeanor.
• Maintain cleanliness of the hotel vehicles by cleaning and washing it when appropriate.
• Take vehicles for periodic servicing and fueling as required.
• Assist Bell Captain when necessary.
• Pick up and deliver laundry to certain and specific designated locations as determined by immediate supervisor.
• Ability to communicate effectively verbally and in writing English sufficient to ascertain and document appropriate pick up and drop off points, etc.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger.
• Ability to read English language to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.
• Complete a pre‐driving checklist for vehicles on a daily basis insuring that the following are in proper working order: lights, brakes and electric doors on vans and trucks, oil and tire pressure, transmission fluid, radiator fluid and gas at proper levels.

Experience/Education

High school diploma or general education degree or equivalent combination of education and experience required.

Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

Location(s)

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About Auro Hotels

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Auro Hotels is an Equal Employment Opportunity and E-Verify Employer. All applicants are subject to background and substance abuse screening prior to any offer of employment.

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