Shuttle Driver

Hei Hotels Inc.; United States; Remoto; USD 31.000 - 45.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health plans

Generous 401k match

Paid time off

Tuition reimbursement

Hotel stay discounts

Free hot meal during shift

Descrizione del lavoro

HEI Hotels and Resorts is seeking a courteous valet/driver to ensure efficient guest transportation to and from the airport terminal and other designated sites. You will park guest vehicles, greet guests, and provide timely assistance while maintaining safety and a welcoming atmosphere.

Responsibilities include loading luggage, aiding guests, giving directions, and upholding cleanliness and traffic flow. Prior driving experience and a clean MVH are essential; hotel experience preferred.

Competenze

• Hotel experience preferred.
• Experience driving a 6+ passenger van.
• Excellent driving record as verified by Motor Vehicle Report.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.
• Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.

Mansioni

• Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.
• Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle.
• Move from door post to and from other areas throughout the hotel in response to customer needs.
• Greet guests immediately with a friendly and sincere welcome.
• Open car doors for arriving and departing hotel customers.
• Respond immediately to customer inquiries regarding hotel features, services, and assistance.
• Provide clear and understandable directions to hotel facilities and nearby attractions.
• Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.
• Listen, understand, and respond immediately to guest and associate inquiries and requests for assistance.
• Lift luggage, packages, and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.
• Clearly communicate the features and services of the hotel facilities.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Conoscenze

Hotel experience

Van driving

Driving record

Customer service

Luggage handling

Descrizione del lavoro

About Us

Feel inspired when you work at Hyatt Regency Boston Harbor, a distinctive full-service waterfront hotel offering stunning views of the harbor and the downtown skyline. Our unique, up-scale 270-room property has been honored as a 2024 TripAdvisor Travelers' Choice Award recipient and has earned several Best of Weddings Awards from The Knot. Our team has consistently excelled in key performance metrics recognized by Hyatt, including Cleanliness, Working Order, and Customer Service. We pride ourselves in creating an inclusive and supportive environment, providing associates with a wealth of opportunities to help advance their careers and are proud to share our 95% Associate Satisfaction score! When you join our team, you'll enjoy a free hot meal during your shift and a comprehensive, competitive benefit program for the physical, mental and financial wellness of you and your family including:

• Benefit eligibility within first 30 days


• Health plans for medical, dental & vision


• Generous 401k match


• Paid time off including vacation, sick time and flexible holidays


• Tuition reimbursement


• Hotel stay discounts and more!

Our location is convenient for commuters with free on-site parking and MBTA stations close by.

We value U.S. military experience and invite all qualified military candidates to apply.

Compensation

Salary Range: $27.50 - $27.50 Hourly

Hourly Tipped/Service Charge Eligible? No Discretionary Performance Bonus Eligible? No Overview Ensure the arrival, departure, and any other guest contact experiences are conducted in an efficient and friendly manner.

Essential Duties and Responsibilities

Comprehend and abide by all traffic regulations while transporting customers to and from the airport terminal or other designated site.

Park guest vehicles and/or retrieve valet parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicle.

Move from door post to and from other areas throughout the hotel in response to customer needs.

Greet guests immediately with a friendly and sincere welcome.

Open car doors for arriving and departing hotel customers.

Respond immediately to customer inquiries regarding hotel features, services, and assistance.

Provide clear and understandable directions to hotel facilities and nearby attractions.

Maintain driveway traffic flow to allow main hotel entrance accessibility ensuring ample space for passenger and luggage loading and unloading.

Listen, understand, and respond immediately to guest and associate inquiries and requests for assistance.

Lift luggage, packages, and boxes from cars, buses, vans, and carts, placing items on the ground, onto baggage carts, conveyors or other vehicles.

Clearly communicate the features and services of the hotel facilities.

Comply with attendance rules and be available to work on a regular basis.

Perform any other job-related duties as assigned.

Qualifications and Skills

Hotel experience preferred.

Experience driving a 6+ passenger van.

Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger.

Ability to ascertain information from luggage tags, claim checks and to identify specific airline/customer pickup and drop off points and street signs.

Ability to grasp, lift and/or carry or otherwise move packages, boxes, and luggage.

Sufficient manual dexterity in one hand to be able to load and unload luggage with or without reasonable accommodation.

Ability to stand, walk and/or sit and continuously perform essential job functions with or without reasonable accommodation.

Perform tasks requiring bending, stooping, kneeling, climbing stairs and walking distances throughout the property with or without reasonable accommodation.

Excellent driving record as verified by Motor Vehicle Report.

Effective verbal and written communication skills.

Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

• For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed.


• Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off.


• HEI also provides pet insurance through the ASPCA.


• For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans.


• Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants in Massachusetts

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.