Assistant Restaurant Manager

HEI Hotels & Resorts; Boston (MA); On-site; USD 31,000 - 44,000; Full time

Benefits offered by this job

Health plans

401k match

Paid time off

Tuition reimbursement

Hotel stay discounts

Job summary

HEI Hotels & Resorts seeks a Restaurant and Outlet Manager to oversee daily restaurant and room service operations at a Boston-area hotel, reporting to the Outlets Manager.

You will lead the restaurant, bar and room service teams, ensuring superior hospitality, regulatory compliance, and budget adherence to maximize guest satisfaction and revenue.

Qualifications

• More than two years of post-high school education.
• Two years of full employment in a related position with this company or other organization(s).
• Hotel experience preferred.
• Knowledge of restaurant/hotel practices and procedures to perform analytical work.
• Supervision/management communication skills required.
• Knowledge of hotel operations, marketing plans, safety programs, budgeting, and hospitality law.

Responsibilities

• Manage day-to-day operations of the restaurant and room service for breakfast, lunch and dinner as directed by the Outlets Manager.
• Direct day-to-day operations of the bar operations.
• Interview, hire, train, develop, evaluate and discipline staff as appropriate.
• Assist with implementation of company programs and ensure compliance with SOPs and regulations.
• Forecast, monitor, control and report outlet budgets to maximize revenue and minimize expenses.
• Respond to guest trends and issues to ensure quality experience and future sales.
• Monitor maintenance and sanitation of outlets to protect assets and ensure quality service.
• Comply with attendance rules and be available to work regularly.

Skills

Staff supervision

Communication skills

Decision making

Education

Post-secondary education

Two years related experience

Job description

About Us

Feel inspired when you work at Hyatt Regency Boston Harbor, a distinctive full-service waterfront hotel offering stunning views of the harbor and the downtown skyline. Our unique, up-scale 270-room property has been honored as a 2024 TripAdvisor Travelers' Choice Award recipient and has earned several Best of Weddings Awards from The Knot. Our team has consistently excelled in key performance metrics recognized by Hyatt, including Cleanliness, Working Order, and Customer Service. We pride ourselves in creating an inclusive and supportive environment, providing associates with a wealth of opportunities to help advance their careers and are proud to share our 95% Associate Satisfaction score! When you join our team, you'll enjoy a free hot meal during your shift and a comprehensive, competitive benefit program for the physical, mental and financial wellness of you and your family including:

• Benefit eligibility within first 30 days
• Health plans for medical, dental & vision
• Generous 401k match
• Paid time off including vacation, sick time and flexible holidays
• Tuition reimbursement
• Hotel stay discounts and more!

Our location is convenient for commuters with free on-site parking and MBTA stations close by.

Compensation

Salary Range: $27.00 - $27.00 Hourly

Tipped/Service Charge Eligible? No

Discretionary Performance Bonus Eligible? No

Overview

Manage the day to day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager. Direct the day to day operations of the bar operations.

Essential Duties And Responsibilities

• Manage the day-to-day operations of the restaurant and room service for breakfast, lunch and dinner periods as directed by the Outlets Manager. Direct the day-to-day operations of the bar operations.
• Interview, hire, train, develop, recommend performance evaluations, resolve problems, and recommend discipline and/or termination when appropriate of staff members. Retain and motivate associates within the various outlets.
• Assist with the implementation of company programs and manage the operations of the Restaurant, Room Service and any other food and beverage outlet as required to ensure compliance with LSOPs and SOPs, safety regulations and federal, state and local regulations to ensure an optimal level of service, quality and hospitality are provided to the guest(s).
• Investigate and analyze current activities or information and make logical conclusions and recommendations.
• Ability to make decisions based on established policy and procedures.
• Forecast, implement, monitor, control and report on the various outlet budgets and their components (labor costs, food costs, beverage costs, supplies, equipment, etc...) to maximize revenue and minimize expenses while ensuring adequate supplies and staff are on hand to provide top quality customer service.
• Respond to customer trends, needs, issues, comments, and problems to ensure a quality experience and enhance future sales prospects.
• Monitor and control the maintenance/sanitation of the various outlet areas and equipment to protect the assets, comply with regulations and ensure quality service.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Qualifications And Skills

• More than two years of post-high school education.
• Two years of full employment in a related position with this company or other organization(s).
• Hotel experience preferred.
• Requires thorough knowledge of the restaurant/hotel practices and procedures in order to perform non-repetitive analytical work. May require knowledge of policies and procedures and the ability to determine course of action based on these guidelines.
• Supervision/ management communication skills are required.
• Requires ability to investigate and analyze current activities or information and make logical conclusions and recommendations. Ability to make occasional decisions which are generally guided by established policy and procedures.
• Knowledge of hotel operations, including marketing plans, security and safety programs, personnel and labor relations, preparation of business plans, repairs, maintenance, budget forecasting, quality assurance programs, hospitality law, and long-range planning.
• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. HEI also provides pet insurance through the ASPCA. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future. Specific details and eligibility of these programs vary by location and employment status.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Applicants in Massachusetts: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.